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Camelback Subaru
- Car Dealers
- Phoenix, AZ
About this business
Location details
1521 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Took forever for them to procure parts
Business response:
we are very sorry for the delay in getting the parts for your repair, as we take great pride in getting our customer taken care of as quickly as possible. unfortunately , like a lot of supply issues right now, your part was backordered by the supplier, meaning no one could get them until they became available. very sorry for your inconvenience.
I took my car for 20,000 maintenance which includes tire rotation and checking multiple things, I only received a oil change. Now I have to return my car to finish the 20,000 service. I'm taking my VW to Berg VW where they do a complete job. I would recommend Berg VW over Camelback VW for better service.
Needed 'service' because they sold us a 'certified pre-owned' car that had dented rims. They swapped out the rims with some used rims (one chewed up), didn't replace all the lug nut caps, and they couldn't locate the key when we went to pick up the vehicle. Had to come back 2 days later.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Second time they have failed to rotate the wheels.
Business response:
We appreciate that you trust us enough to work on your vehicle. Our goal is to provide every customer with 5-star service so this is disappointing to hear. We want to ensure if you paid for a service it is received so we would like to look into this for you. We are unable to identify you by this screenname to reach out directly so please contact Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Terrible. I came in to get my ac checked and my windshield wiper/washer light was on even though both windshield wipers work and washer fluid is full and dispersing just fine. I asked for an estimate before anything was done. AC estimate was $387, windshield wiper/washer $250. I declined and ran it by a trusted mechanic shop my husband uses. Cost me AC $80, and $0 for wiper. (light on but everything works). Dealer also tried to charge for diagnostic...no sign of dye was even detected. 0 Stars!
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience and would like to speak with you to address your concerns. We are unable to identify you by this screenname to reach out directly so please contact Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Bad customer service. Fast appointment times though
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. We are unable to identify you by this screenname to reach out director so please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Shady and desperate. Not once could I get them to tell me what the price is on the car. Im sure its an outrageous number and they are exactly why people hate dealerships and dirty salesmen. Just hope the title is listed correctly - branded as a fleet vehicle and not washed.
I dont even want to think about it smh.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you to get more detail about your visit so we can address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
I did not receive my 20,000 service at no cost - it was suppose to include cabin filter than they had the gall to try to sell me a 20,000 mile service for $389
Frequently asked questions about Camelback Subaru
How is Camelback Subaru rated?
Camelback Subaru has a 4.4 star rating with 5,955 reviews.
When is Camelback Subaru open?
Camelback Subaru is open now. It will close at 8:00 p.m.