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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Cameron Clark is an exceptional service representative—always helpful, informative, and a key reason I’ve kept coming back to Toyota for service. However, I’m finding it increasingly difficult to justify returning in the future due to the skyrocketing service costs. At this point, it’s more cost-effective for me to invest in the tools and perform the work myself than to pay what essentially amounts to the price of the tools for a single service. While I’m fortunate enough to be young and capable of doing this on my own, I fe... read more
Business response:
Thanks for your feedback! We truly appreciate your praise for Cameron and understand your concerns about service costs. We’re constantly working to balance quality and affordability, and your insights are invaluable as we strive to improve our services for all customers. Thank you for sharing your thoughts!
This is the absolute worst costumer service experience that I’ve ever been a part of. I bought a “certified pre-owned” RAV4 two days ago. The minute I get home I realize there’s significant damage to the front bumper that I had not seen when I check it out earlier in the day. I drove it around the block when I got home and there were grinding and clanking noises whenever I turn and brake. I called the dealership 4 times yesterday and left two messages and no one got back to me. I showed up this morning to drop the car off an... read more
Business response:
We're truly concerned about the challenges you’ve encountered, and this is certainly not the standard of service we strive to provide. The frustration you described regarding the undisclosed damage, communication delays, and lack of follow-up is understandable and deeply concerning. We want to ensure your concerns are addressed thoroughly. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
"A Nightmare of a Dealership – Camelback Toyota is Completely Unprofessional and Deceptive!" Where do I even begin? My experience with Camelback Toyota has been an absolute disaster from start to finish, and I feel compelled to warn everyone to stay far, far away from this dishonest, unprofessional establishment. They sold my finance a car with major cosmetic damage, which they completely failed to disclose upfront. When we brought it to the attention of the manager, Jesus Machado, we were told to come in to address the issu... read more
Business response:
Dean, we regret to hear about the challenges you faced during your visit to Camelback Toyota. To discuss this matter further and work toward a resolution, we encourage you to contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Ever was really nice but financial was too aggressive to do the deal and confused with that credit
Business response:
Thanks for your feedback! We're glad you had a positive experience with Ever. We appreciate your input about the financial aspect and will work to ensure clarity in our processes. Your insights help us improve!
Had my drive train worked on at this dealership and returned my vehicle with fluttering noise coming from the driver side engine bay( which I never had that issue) had told return back the next day to have them fix it and sit at the dealer for another 6 hours. They also missed a Cracked tranmission mount and was advised to re-open the insurance claim and deal with my insurance company once again which I did not want to do. My car is now making a whining noise from the wheel where they replaced the wheel bearings. Once I got ... read more
Business response:
We understand how frustrating it must be to deal with these unexpected issues after servicing your vehicle. Your concerns about the noise from the driver-side engine bay, the cracked transmission mount, and the whining noise from the replaced wheel bearings, as well as the damage to your car's roof, are serious matters that deserve our full attention. We strive to provide thorough and quality service, and we deeply regret that your visit fell short of expectations. We encourage you to reach out to Jimmy, our Service Manager,... read more
Had my drive train worked on at this dealership and returned my vehicle with fluttering noise coming from the driver side engine bay( which I never had that issue) had told return back the next day to have them fix it and sit at the dealer for another 6 hours. They also missed a Cracked tranmission mount and was advised to re-open the insurance claim and deal with my insurance company once again which I did not want to do. My car is now making a whining noise from the wheel where they replaced the wheel bearings. Once I got ... read more
Business response:
We understand how frustrating it must be to deal with these unexpected issues after servicing your vehicle. Your concerns about the noise from the driver-side engine bay, the cracked transmission mount, and the whining noise from the replaced wheel bearings, as well as the damage to your car's roof, are serious matters that deserve our full attention. We strive to provide thorough and quality service, and we deeply regret that your visit fell short of expectations. We encourage you to reach out to Jimmy, our Service Manager,... read more
Accused of being a scammer and when realized I was right, no apology by anyone
Business response:
It’s always our goal to provide clear communication and ensure our customers feel respected and valued. While we strive to address every concern promptly and professionally, we understand that in this instance, we missed the mark. We would like the opportunity to speak with you further about your experience. Please don’t hesitate to reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Service advisor attempted to sell both fuel and engine additives for $100 on a new Corolla with only 2k miles. Didn’t even change the oil.
Business response:
Ron, we understand your concerns regarding the service you received, and we truly appreciate you bringing this to our attention. It's important to us that every customer feels confident in the services they receive, and we apologize for the experience you had. For further clarification or to discuss the matter in more detail, please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.
Had to sign the lease three times which was a bit of an inconvenience and left me not wanting to return there unless they triple check through the paperwork the first time.
Business response:
Thanks for your feedback! We apologize for the inconvenience with the lease process and appreciate your patience. We're working to streamline our paperwork to ensure a smoother experience for our residents in the future. Your insights are invaluable to us!
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,854 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 7:00 p.m.