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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The rep that assisted my elderly mother was rude. He didn’t provide any info on questions she’s had. This has happened time and time again. Y’all need to train your reps with good customer service and empathy towards elderly or women in general.
Business response:
We understand how important it is to provide exceptional service to all of our customers, especially those who may need extra assistance. We regret that your experience did not meet our standards and we are committed to improving the training of our team members to ensure better interactions moving forward. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Rude lot attendant who checked me in, manager didn’t apologize or plan correction. Poor communication during service appointment so additional items not addressed. No one came to tell me in waiting area that car finished. Completely different experience at Bell Toyota. Won’t return.
Rude lot attendant who checked me in, manager didn’t apologize or plan correction. Poor communication during service appointment so additional items not addressed. No one came to tell me in waiting area that car finished. Completely different experience at Bell Toyota. Won’t return.
The rep that assisted my elderly mother was rude. He didn’t provide any info on questions she’s had. This has happened time and time again. Y’all need to train your reps with good customer service and empathy towards elderly or women in general.
Business response:
We understand how important it is to provide exceptional service to all of our customers, especially those who may need extra assistance. We regret that your experience did not meet our standards and we are committed to improving the training of our team members to ensure better interactions moving forward. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
They’re ok, not great. Finance office is a high pressure sales experience which ruins the car buying experience.
Business response:
It's disappointing to hear that the experience in our finance office felt high-pressure, as this is not the environment we strive to create for our customers. We want every step of the car-buying journey to be enjoyable and straightforward. To address your concerns further and ensure we improve, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
OK how long before they pay off my trade in its ben over a month now I now have a late notice on my credit had to drive 2 hours back 1 weeks later to Rey sing for are new lone they haven't sent any thing on are new loan payment is dew in 2 weeks this has turned into night marry so far
Business response:
We understand how frustrating this situation has been and how it has impacted you. Delays like this are certainly not the kind of experience we want for our customers. To address your concerns promptly and provide a resolution, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
They’re ok, not great. Finance office is a high pressure sales experience which ruins the car buying experience.
Business response:
It's disappointing to hear that the experience in our finance office felt high-pressure, as this is not the environment we strive to create for our customers. We want every step of the car-buying journey to be enjoyable and straightforward. To address your concerns further and ensure we improve, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Service completed was fine. My service pro was not a good experience. Was running behind so never met him until multipoint discussion in which he was very unprofessional and disrespectful to me talking down on me.
Business response:
We understand how important it is to feel respected during any interaction, and we regret that this was not your experience. We take your concerns seriously and want to make it right. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.
Service completed was fine. My service pro was not a good experience. Was running behind so never met him until multipoint discussion in which he was very unprofessional and disrespectful to me talking down on me.
Business response:
We understand how important it is to feel respected during any interaction, and we regret that this was not your experience. We take your concerns seriously and want to make it right. Please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,854 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 7:00 p.m.