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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
As soon I denied services they recommended everything changed. It’s all about the make money of you if not no customer service at all
Business response:
We appreciate your feedback. We're sorry to hear about your experience. Our goal is to provide consistent support to all customers, regardless of their choices. We value your input and will work to improve our services. Thank you for sharing your thoughts with us!
I bought a car 2016 Keya cash and they had a problem with the motor consumption problem I found out about after I purchased it come back motors couldn’t do anything with me as far as fixing to take care of it or nothing so I really don’t have nothing nice to say because I’m not satisfied with the way I was gypped on that certain vehicle thank you Greg Wilson is my name
Business response:
Greg, we understand how frustrating it must have been to discover an issue with the motor after purchasing your vehicle. It’s important to us that every customer feels valued and supported, and we would like the opportunity to discuss this matter further with you to address your concerns. Please feel free to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Camelback dealership takes four hours to do an oil change this is ridiculous! Also to replace a part that should have taken 20 minutes at the most it took 3 hours. Unacceptable ! Service is need of better time management skills. I never waited more than an hour or two at the most when my Chevy serviced. My service advisor Titus is amazing!
Business response:
Thanks for your feedback! We appreciate your patience and are glad to hear Titus provided excellent service. We’re actively working on improving our time management to enhance your experience. Your insights help us grow, and we hope to exceed your expectations next time!
Dealership seems out for profit not for customer satisfaction or loyalty. I have a 2021 RAV4 xse with less than 2000 miles over my basic warranty. Battery needed to be replaced (400$ out of pocket) and they tried stacking on 800$ worth of minor repairs (hybrid battery cleaning, air filter etc.) Which I refused and took my car home. One day later I have to get my car towed because of an "air shutter malfunction". They want 900$ to fix it. How, after only having the vehicle 3 years and with only 38000 miles is all this happeni... read more
Business response:
It’s disappointing to hear about your dissatisfaction, as we strive to ensure that every visit is thorough and that recommendations are made with your best interests in mind. For a more in-depth discussion and to address your concerns directly, we encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
Very poor service very poor service very poor service…. very poor service very poor service
Business response:
Claudio, we take customer feedback seriously and would like to understand more about what happened to address your concerns appropriately. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so he can personally assist you and work towards a resolution.
I had an 8:30 appt. At 10:30 I was asked if I wanted 5 items plus what I came in for? It was a $13.17 part. 3 hours to replace a small fuel door return spring. I was not happy.
Business response:
We understand how frustrating it can be when a quick fix like a fuel door return spring takes longer than anticipated. To discuss this matter further and ensure we address your concerns directly, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
It took five hours to conclude the purchase aftter i had chosen the vehicle Zand agreen on the price This was frustration at its height
Business response:
We understand that spending five hours after selecting a vehicle and agreeing on a price must have been frustrating, and we aim to streamline this process for a smoother experience. To discuss this further, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Very bad . They stole my car tire and replaced it with a very bad one when they make a rotation so I do not advise anyone to go to them.
Business response:
Ensuring the highest standard of service and integrity is crucial to us, and this feedback is certainly not in line with what we aim to provide. We'd like to investigate this further to address your concerns and make things right. Please reach out to our Service Manager, Jimmy, at cbtservice@vtaig.com, so we can discuss your experience in detail and work toward a resolution.
They sold me a used vehicle that died; likely from critically low oil level, 500 yards off the lot. Then gave me 24 hours to choose another from their small supply. DO NOT BUY A USED VEHICLE HERE. JUST DON'T.
Business response:
We understand how frustrating it must be to encounter issues with your vehicle so soon after purchase, and we appreciate your feedback regarding the situation. Our goal is to ensure our customers have a positive experience, and we regret that we fell short in this instance. We would like to address your concerns further. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,854 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 7:00 p.m.