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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I brought my car for battery recall but it came out with extra repair cost. I don’t drive that much
Business response:
Thanks for your feedback! We're glad you had a positive experience overall. We understand unexpected repairs can be frustrating. Our team is always here to ensure your vehicle is in great shape, so we appreciate your understanding. Drive safe and let us know how we can help in the future!
Went in to replace driver side visor Had an appointment but still had to wait four hours for them to tell me they did not have it in stock. I’m over the road. Truck Driver hadn’t been home in three weeks and they wasted my whole Saturday wasted time.
Business response:
We sincerely apologize for the inconvenience you experienced during your recent visit. It’s frustrating to wait and not have the necessary part in stock, especially when you're on a tight schedule. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He would be more than happy to assist you and ensure we address your concerns promptly. Thank you for your understanding, and we appreciate your feedback.
It’s hard to trust this dealer for maintenance. I come only out of convenience but on serval occasions I’ll pay for a service, such as tire rotation, I get the dealer won’t perform the work. It makes me question where they are cutting corners and what else they say they are doing but not.
Business response:
We appreciate your feedback and understand your concerns regarding your recent experiences. Your trust is very important to us, and we want to ensure that your maintenance services are performed to the highest standards. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address your concerns directly and make things right. Thank you for giving us the opportunity to improve!
Recommendations not fact based. Not trustworthy. Example replacing hoses and belts where they were replaced along with timing belt water pump etc. 50k miles ago and not really showing wear.
Business response:
Robert, we understand how frustrating it can be when recommendations don’t align with your expectations, especially given the recent work you’ve had done. At our service center, we strive to make reliable, fact-based recommendations that prioritize the best care for each vehicle, and we regret that we didn’t meet that standard for you. To review this matter in detail and ensure you’re confident in our services, we encourage you to reach out directly to Jimmy, our Service Manager, at cbtservice@vtaig.com.
Continuous transmission issues on a recently purchased GMC sierra. My issues seem to just annoy the service department when I call. I drop my truck off and they refuse to give me a rental car. Wouldn’t recommend. They’re quick to get you in and offer support before buying a vehicle but once it’s bought, crickets from the dealership.
Business response:
We understand your concerns and the frustration that comes with experiencing transmission issues, especially with a vehicle that’s still relatively new. Your comments regarding our response times and the rental car situation are important to us, as they highlight areas where we can improve. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can review your experience in greater detail and find a more suitable solution.
After taking 2 hours for an oil change, with appointment, replacing my sway bar linkages was recommended and quoted over $1600. I was quoted $450 at 3 other shops. This is ridiculous, unethical and predatory. Many would fall for this, thinking that this was a fair price. How can I tell my friends and family to go somewhere where I know they'll be screwed on price. Would you?
Business response:
Our goal is to provide not only quality service but also transparency in all we do, and we recognize that trust is essential. We’d like to discuss this in more detail and see how we can improve. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can go over your experience together and address any concerns.
Really disappointed, bad customer service is not like it was before service managers to have respect for customers
Business response:
Our goal is to offer attentive, respectful service every time, and it's clear we didn’t meet that standard for you. We value your feedback, as it helps us identify areas for improvement. To discuss this matter further and address your concerns, please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
I bought a 2021 Jeep Wrangler at Camelback Toyota in January 20 24 and it is now October 2024 my Jeep wranglers was sold to me with no coolant and is now starting to overheat. I was told when I bring my jeep and that my rental vehicle would be covered 100% because I had the platinum warranty the day I went to pick up my Jeep I was told I had to pay an out of pocket Because no work was done to my Jeep which was not communicated to me in the beginning. Teddy was the salesman in the service area that completely lied to me and w... read more
Business response:
Mariah. it's very important to us that all customers receive clear communication, especially when it comes to coverage details and vehicle repairs. We apologize for the frustration you felt with the rental coverage situation and your interactions with our team. We regret that you haven't received a timely follow-up from the service manager. To ensure this matter is resolved to your satisfaction, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. She will be... read more
Shady dealership service center. Coupon I received via email is deceiving stating recommended services $50 off but they tried to say it was the services that were added on upon your “recommended Toyota service maintenance” being done and it took me to speak with the manager to get the discount put on. I wouldn’t have chosen all the recommended service package from the jump if I know it was what they believe what more maintenance should be done on top of what I was paying for the 75k RECOMMENDED service. Overall bad faith and... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,854 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 7:00 p.m.