This profile has been claimed by the business owner or representative.
Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The service took for gawd-xxxx ever and cost a fortune. Having only one iD 4 tech who doesn't work weekends or mornings is wild. The only reason I would consider going back and get robbed for 'labor' costs is because Alexander was great and pretty cute. That Chris guy was supposed to get back to me with an update when Alexander was on vaca. All I got were crickets ??
Business response:
Your feedback is incredibly valuable, and we truly appreciate you sharing your experience with us. We are glad to hear that Alexander provided you with exceptional service, and we will be sure to pass along your kind words. We understand that wait times and service costs are important factors in your overall experience, and we hear your concerns about both the scheduling limitations and the communication gap during your visit. We would love the opportunity to discuss your experience further and work toward a resolution. Plea... read more
Very poor and lack of communication. They did not do a good job communicating with me
Business response:
We appreciate you taking the time to share your feedback regarding your recent service experience. Our team strives to maintain clear, timely communication with every customer throughout the service process. We understand how important regular updates are when your vehicle is in our care and will use your feedback to improve. Please reach out to Frank Cheyney, our Service Director, at 602-847-8539 so we may review your concerns further and assist you directly.
Nobody acknowledged me when I came in to get my oil change or receive my car. I don't know if my fluids were topped off or what exactly cost $160 for a basic oil change. I could have went to Jiffy Lube if I wanted that experience.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team strives to provide a welcoming experience upon arrival and clear communication regarding all services performed and associated costs. We understand your concerns regarding transparency and the level of detail provided at pickup, and we will use your feedback to help improve our process. Please reach out to Frank Cheyney, our Service Director, at 602-847-8539 so we may review your concerns further and assist you directly.
It took longer than quoted and when asked if my car was washed, he said no cause I had a fixed chip in my windshield. Cars can get washed with chips that are fixed (which this dealership fixed) made a very lame excuse why it was not washed
Business response:
We appreciate you sharing your feedback with us. Our goal is to provide a service experience that is efficient, transparent, and attentive to the details that matter to our customers, and we value hearing when expectations are not met. Your comments help us continue refining the experience we strive to deliver every day. Please contact Frank Cheyney, our Service Director, at 602-847-8539 if you would like to discuss your visit further.
Took my car in on Monday for A/C repair. I use my vehicle daily for work. There was no loaner available. The process took 1 full week. I had to call daily for updates. Had my tires balanced and rotated but the result is that there is now more bounce when I brake at highway speeds.
Business response:
Thank you for taking the time to share your feedback. We understand how important reliable transportation and clear communication are, and our team strives to provide a service experience that is both convenient and responsive. We appreciate hearing from customers as it helps us continue improving the support and care we provide. Please contact Frank Cheyney, our Service Director, at 602-847-8539 if you would like to discuss your visit in more detail.
Very bad they could not close the deal and I had to bring two vehicles back .
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the sales process and inability to complete your transaction. We strive to provide a smooth and efficient purchasing experience for every customer. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact our Sales Manager, Steve Porter, at 602-847-8538.
Took the dealership 3 hours to do an oil change and car wash when I had a scheduled time and everything. When I asked the person at the desk why it was taking so long she told me “you could always schedule service earlier we open at 6”. Also the car wash left a ton of water spots on my back window and trunk, thick white spots almost like paint. Would never go back here!
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding service timing, communication, staff interaction, and the condition of your vehicle after service. We strive to complete all scheduled maintenance efficiently and to return vehicles in clean, properly serviced condition. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service process. Please contact Frank Cheyney, our Service Director, at 602-847-8539.
My appointment was to get a new engine cover for my Atlas. When I got there, they didn't have any. I booked ahead to make sure and still didn't get the service I needed. I drove over 2 hours from Flagstaff to get the car serviced.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the unavailability of the part at the time of your appointment. We strive to ensure accurate scheduling, proper parts availability, and clear communication prior to customer visits, especially for long-distance travel appointments. We appreciate you taking the time to share your feedback, as it helps us review and improve our overall service process. Please contact Frank Cheyney, our Service Director, at 602-847-8539.
Good people. Vastly overpriced battery replacement, double what I paid Mercedes roadside assistance 2 years ago to replace the battery in a CL55 AMG Coupe.
Business response:
We deeply appreciate your kind words about our team and are grateful you recognize the quality of people we have here at Camelback VW. We understand your concern regarding the battery replacement pricing, and we value your feedback on this matter. We strive to provide transparent pricing that reflects the quality of our parts and service, though we recognize that costs can vary significantly between different service providers and vehicle types. Your input helps us continually evaluate how we can better serve our customers w... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,713 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open tomorrow at 10:00 a.m.