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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
NEVER AGAIN. STAY AWAY unless you want to be totally screwed. You can tell how their sales team reviews went down to one star almost all of them in the last 2 years. I am a loyal VW customer,and I have bought cars from this dealership before. What happened? This last one was the worst car buying experience ever. Sales team and sales manager behave like CROOKS, they don't listen to what you need, are evasive, unprofessional and just sleazy. Still love the car , but next time will take my business elsewhere. Filing comp... read more
I scheduled an appointment 5 days in advance to have my first oil change and Zactek applied. Service rep said it would take one hour. After 2 1/2 hours I was told it would be a little longer because he "should have checked the status an hour earlier". He said the Service Dept did not have the supplies needed to do Zactec. Finally finished after 3 hours 15 minutes. Not happy!
If I could give them a 0star I would. The sales service are terrible. They sold me a Subaru a few years back with a faulty airbag. Bought it back and sold me a VW sports wagon that was used. This was a lemon. In and out of the shop continuously. Tried to get them to do the right thing and put me in a safer car. They instead tried to sell me another car and wrap the price of the lemon on top. As if all this were not bad enough...they made promises to do right by me with this purchase...they lied to me about how long the c... read more
Seeing that Camelback VW also runs their used car superstore next door, I'm going to post the review here. First of all, I'm shocked that this fly by night operation is owned by Berkshire Hathaway. Not one person has been upfront or honest with me. My purchase was simple. I needed a good used work truck for my business in the Midwest and didn't want to buy a rusted out junker here in Iowa . I was visiting family in AZ and spent some time looking for a truck. Found a 2009 Toyota Tundra that looked to be a good deal and... read more
Business response:
Brandon, we apologize for the misspelling of your company's name on the documentation. We wanted to make sure you were happy with your purchase which is why we were in frequent contact with you, to update you on the progress of your purchase as well as to address any concerns you had. We did our best to accommodate the circumstances of your purchase since it was from out of state and you were unsure at the time which way you wanted to facilitate it. When an out-of-state transaction is made with cash our dealership runs the r... read more
Horrible experience and very unprofessional. They quoted a fake price (via email) for a new vehicle just to get me into the building. Once I arrived, they claimed that the quote was "accidently" provided for a different vehicle. Then the sales manager came to the desk and pretty much attacked me. The guy was extremely rude and hostile. I will be submitting a complaint with VW corporate and other various social media outlets. I'm not so much upset about the fake quote as much as how this guy tried to be-little me.
Business response:
Pete, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Shannon Evenson, Customer Service at 833-797-3778.
Horrible customer service! We are a loyal VW family, but this place lacks of commitment to exceed their service to excellence. Bought a new Jetta few years ago, after having a beetle for many years. The service department could use some work also. The sales director and his employees all need to get on the same page. They are not honest and lied. We had made a deal with "sales director Frank" and even singed the negotiation agreement on a new Jetta 2020, and gave them a deposit. We couldn't finish the purchase because we ha... read more
Business response:
Jhonatan, our goal is to always deliver great customer service and we apologize for the miscommunication on the first day. As discussed, when our team presented you with the Jetta pricing information it included rebates and incentives on the 2019 model. When you returned the next day you stated you had wanted the 2020 model but unfortunately that model does not have the same rebates. You have our apologies for this miscommunication and we did our best to present both options to you side by side. As stated, the only differenc... read more
Pamela of Fountain Hills, AZ Verified Reviewer Original review: July 25, 2019 We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can't figure it out. They have now fired us as a customer because we ... read more
I didn't love my purchase experience, from the salesman's lengthy disappearance to the absolutely obnoxious finance rep that refused to accept my decisions and needed to mansplain how insurance works. But what really gets me about this place is the repair shop. I took my car in for a vibration issue that began not long after I bought the car, and after leaving it there for three days, I was told they didn't really know what was wrong with it, but they "suggested" FOUR THOUSAND DOLLARS in maintenance. Why? Because they "don'... read more
Business response:
Chanele; our team prides ourselves on providing professional and customer-focused service, and we're sorry you didn't receive that. We do not sell customer information nor do we provide it to anyone outside of our dealership that you are not signed up to do business with. We would like to speak with you so we may address your concerns, so please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Stay far away from this place they are nothing but a fraud buy telling me i needed a new motor and other things fix on my TDI diesel .How about $10,000 in work.To make a long story short the car never needed a motor had everything fixed for$2100.00 car runs great!If you need help with getting your car fixed with a fair price e mail me at jeff.tolladay@gmail.com.All they want is your money and will lie to get it!!!!!Buyer beware the are owned by Berkshire Hathaway Corp who can care less about their business practices along wi... read more
Business response:
Mr. Tolladay, We are sorry that your first visit to our store did not meet your expectations. When you arrived at our dealership in November with your 2006 Jetta with over 200,000 miles, it was in bad shape. As you drove up, your engine noise was heard throughout the service department. You told us the following: CUSTOMER STATES ENGINE MAKING NOISE. SOUNDS LIKE ROD KNOCK. BLOWING BLACK SMOKE. INSPECT AND ADVISE. Our VW technician diagnosed the following: COMPLAINT ENGINE MAKING NOISE SOUNDS LIKE ROD KNOCK BLOWING BLAC... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,393 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open at 8:00 a.m.