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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
BUYER BEWARE!!! If you are a Latin Consumer, do not go in there with ANY of your dollars. Rodrigo, the Latín sales associate, is waiting to prey on you....then doesn't show up when it's time for the deal to close or fold. My husband (Mexican) had a HORRIBLE experience, that took place over these last two weeks. I would give negative 100 stars if possible. DO NOT TAKE YOUR BUSINESS THERE.
Business response:
Brooke, we are sorry to hear about your husband's negative experience. We want to offer a comfortable buying process. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
DO NOT give this service department or dealership any of your hard earned money. I brought my 2013 Jetta Hybrid here with 85K miles on it because the Hybrid error and check engine lights came on. I asked them to figure out what the problem was. They took 3 days to look at...they determined I needed a new transmission which would cost me +8k! A salesman called me to tell they could get me into a brand new Jetta instead. I was beyond unhappy. I found a recall on the VW website for the exact same problem my hybrid was having b... read more
Business response:
Renee, we use factory certified technicians in our service department and work to get customers the best possible outcome. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Service department is horrible. Made an appointment, dropped my car off and was told around 2 hours and it would be done. After 3 hours never heard from the dealership so I called. When I called I found out that it would be another hour. After that hour had passed I went back to the dealership to yet again find out my car was not ready. 5 1/2 hours later I got my car back and thought I was done. The next day I get in my car and my check engine light comes back on, mind you this is a brand new car and shouldn't be having chec... read more
Business response:
Jeff, we want offer great customer service in our service department, and we are sorry you did not feel that. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
This looks like a real dealership from the outside but it's really a fly-by-night used car lot with shady salesmen. Went to look at a car after discussing it with them, and they tried to sell me a completely different car. Later apologized and said they "found" the car but needed to detail it, and begged me for another chance. I waited a few days until the car was ready, then they told me they sold it to someone else! My 5-year old child could run a business better than this. Ridiculous, amateur, dishonest, and a big wa... read more
Business response:
We are disappointed to hear about this experience; we want to help customers find the best car for them. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
I'm rating the Restrooms at this location, I think of Volkswagen as an upper class car but the Restrooms at this facility looks like Barnyard Hillbilly Restrooms. Wood dividers make shift wood handles. Low Budget down right ugly. Makes you feel like ok buy our cars but here how we feel about you afterwards. Not even a bottle of water given to you upon arrival, at least Yuma Ford gives you that much, even if your not buying. I also felt rushed, nothing personal, like don't bother me. Just interested in how many they can che... read more
Business response:
Kathleen, we aim to provide an excellent buying experience to our customers, and we are sorry you felt that your experience was not worthy of 5 stars. Are you certain you visited our store? The bathrooms you describe in your review are not a match for anything in our store, so we are a bit confused. At your earliest convenience, please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778, so we can get some additional information from you regarding when you visited and address your concerns if it... read more
This place sucks because of the people who work here, not the company. I was looking for a beetle convertible and went here and the total cost was 30k plus my trade in but the MSRP is 25k. The salesman Donovan, was nice but somewhat pushy. I think all the salesmen are trained to get people to buy the same day no matter what. I put down a $500 refundable deposit and I requested it the next day but it took over a week to get it back after contacting them multiple times. The sales manager Cesar, was the pushiest and made the si... read more
Business response:
LuLu we want all of our customers to have the best buying experience possible, and we are sorry you did not get that impression. We would like to speak with you to get some additional information regarding your visit. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
I contacted them about a car and they called me. Second time they called I explained we weren't interested in the car anymore. Third, fourth, fifth, sixth, seventh, eighth time I asked them to please stop calling me because we weren't interested. How hard is it to take someone off your list? STOP CALLING ME. They just called me again and left a voicemail which prompted me to write this review. This is bordering on harassment at this point. Please leave me alone. When we're ready to buy a car we certainly will not be coming h... read more
Rude people!!! Was talking to manager on phone and he started to yell and hung the phone on me. I will buy car in another dealership
I had the most horrible experience at this dealership. After spending 5 hours of hot air telling me we had a deal and me signing all the paperwork and me taking the car home and everything. And then a couple days later calling me telling me we don't have a deal. Was the most annoying thing ever. I never heard of a car dealership do this. Usually they work it all out for you before taking the car home. Plus they ran my credit like 15 times!!! And to top it off the finance manager, Joseph Rojas is a idiot who doesn't know how ... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,393 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 9:00 p.m.