This profile has been claimed by the business owner or representative.
Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I only put one star because I can't select 0! I have to say I have been to quite a few dealerships in my time and this has to be the absolute worst and the female manager I believe a general manager need to get a lesson on customer service! I have to say if you want a amazing dealership go to Larry h Miller there service was perfect and they don't talk down to people that are trying to buy a car!
I took a couple of weeks to process my other experience with this place. DO NOT buy the extended warranty; these people say anything and the warranty is added to the principal of the loan. You can not cancel it, contrary to what you are told. They are rude, unprofessional, and are unaware of the meaning of customer service. I would give this place a zero star review.
So This is Why People Use Carmax! So I reached out to this dealership interested in a 2015 VW Touareg with an internet price of $25,665. I get in contact with the salesman Carter who won't even give me an "out the door" price until I complete a form for financing approval. He comes back with an "out the door" price of $31,355. Now I was never the best at math but I knew taxes and fees couldn't add up to $5,690. I asked for a breakdown and low and behold there's $2,800 tacked on for "Dealer Added Accessories." "They must be... read more
If you don't want to be ripped off , stay away from this dealership. They do false promises on phone to get you in the dealership and start psychological games. So don't fall into the trap. All I can say is Stay Away!
Avoid this place! I authorized a $1000 refundable deposit to hold a price on a VW Atlas only to find they charged $3000. WHAT!!! That's illegal. Then when I tried to recover the deposit, I couldn't get a response from the Sales Director, his initials DM, multiple emails and voice message. It took over 3 weeks, having to file a dispute with my credit card company to get the $1000, oh wait, $3000 deposit back. A complete waste of my time. Not to be trusted.
HORRIBLE experience ever!!!! They used the old bait car and switch, believe it or not. They're dishonest and unprofessional. Do not go there unless you want to get ripped off.
1. Customer service since purchasing 2004 BMW 530i on May 27, 2018. Customer service made my car worse, twice. I brought in my car for a one-time free oil change on Nov 18, 2018. The oil change light had come on. There were other alerts flashing, including a flat tire light warning. Camelback Volkswagen changed the oil and made the situation worse. I was told they could not turn off the oil change sensor or the flat tire sensor. Worse, my car has been seriously leaking oil since it was serviced. I called the service depart... read more
my YELP review of Camelback VW on 12/27/2018: Over a decade ago, I took my still running (very well, I might add) 2000 VW Beetle here to see if they could diagnose the engine light staying on. Yes, there were documents that there could some more or less minimal costs to get the estimate (my own brother is a master mechanic and I realize they need to recoup something for the work to diagnose) but no one informed me in advance that a simple diagnosis and estimate could cost me several hundred which I do not consider to be "m... read more
This place is a joke. I bought a used vehicle and was told they would fix the alignment. It's an easy fix...still not fixed after 3 appointments. Please don't buy a car from this place. There are other dealerships out there for you that won't be full of lying sales people. My second appointment I was told that it would be a 15 minute wait and I would be able to go back to work. That wasn't the case and I ended up take a Lyft car back to work because I needed to leave my car. The 3rd, and final, appointment (still not fixed) ... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,393 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open at 8:00 a.m.