Cancellation Policy

Find the complete terms of cancellation on the original contract you signed with BirdEye. For any questions regarding your contract, reach out to support@birdeye.com or refer back to the contract we emailed to you at the time of signup.

If you’re thinking about canceling your subscription, we ask you to please make sure to review the following Frequently Asked Questions.

Cancellation FAQ

My contract isn’t up yet, can I opt out early?

We can only close an account early if there was an early opt-out clause included in the contract you signed. Otherwise, we cannot close your account early.

We signed up at a tradeshow, can we cancel if we decided later we don’t need BirdEye?

Please refer to the contract you signed. All customers who sign up at tradeshows agree to the terms and conditions outlined in their contract.

We’re really busy and have no time to send out review requests, can we cancel?

Running a business is a lot of work, and BirdEye is designed to make it easier. That’s why we’ve built integrations with many 3rd party softwares that let you send review requests automatically. We might have one that works for your business! Just reach out to support@birdeye.com with the name of the CRM or PMS you’re using to manage your contacts and we’ll let you know if we can integrate. Using a cloud-based system to manage contacts? Let us know, we may be able to automate review generation for you too.

Our staff doesn’t really know how to use BirdEye, can we cancel?

We’re more than happy to provide additional trainings to your team at no cost! Email support@birdeye.com and let us know a good date and time that works for your team and we’ll get those trainings scheduled.

We didn’t receive as many reviews as we expected. Can we cancel?

Your success is our top priority, and our goal is to help you manage your presence online and easily send out review requests. If you’re not satisfied with your results so far, please reach out to support@birdeye.com and we’ll provide custom recommendations for your business. Many of our most successful clients have implemented our recommendations into their workflow and seen drastic improvements.

Can I pause my subscription and start up again later?

You can only pause your subscription if a pause clause is included in your contract. If there is no pause clause in place, we allow you to adjust your billing date by up to 14 days. However, we won’t be able to pause your account and keep it on hold. If you need to request an adjustment to your billing date, please contact us at billing@birdeye.com.