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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
We came looking for a Bolt 1LT but all they had was the Bolt EUV 2LT. Told them it was out of our budget but they insisted on coming up with a price. It was actually a good price so we agreed. But then the finance manager came over and said that price was too low and that we had to renegotiate. I said we would only pay their original quoted price. He apologized and said they couldn't make it work. We shook hands and I left. No harm, no foul. But then the next day I get a call from Capitol. After the caller realized who I was... read more
Business response:
We're truly sorry to learn about your experience with our staff. Providing excellent customer service is of the utmost importance to us, and we deeply regret that you encountered rudeness during your interaction with our team. We take this matter very seriously and will investigate the incident further to identify the staff member involved and address the issue directly. We do not tolerate any behavior that falls short of our commitment to treating all customers with respect and professionalism. Please reach out to our Custo... read more
I originally gave Capitol Chevrolet a five-star review and am disappointed I feel the need to change it. I found out a month after buying my vehicle that the finance department packed my monthly payments, charging me a higher interest rate than necessary so they could sell me an extended warranty "at no additional cost" that actually was an additional cost. This was after I declined the extended warranty in favor of the factory warranty three times because I was concerned about the bottom line cost. The $1,398 policy was sec... read more
Business response:
Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!
Absolute worse experience of my life. Brought my truck into their service dept, 6 days go by with no progress, out of frustration I go to pick my truck up and it was broken into on their lot / ~$300 worth of stolen items. It’s been months since with no resolution and out of 20+ times contacting them, only two responses. I would never buy a car from them, I would never work with their services department, highly highly recommend avoiding this dealership at all costs.
Business response:
We're deeply sorry to hear about your negative experience, both in terms of the delay in service and the unfortunate incident with your vehicle. Your satisfaction and safety are of the utmost importance to us, and we understand your frustration. Regarding the service delay, we apologize for any inconvenience this may have caused. We strive to complete work in a timely manner, and it's clear that we fell short of your expectations. We will review our processes to ensure that we can provide faster and more efficient service in... read more
Both people were short over the phone. No one wants to talk real numbers. Not driving to Austin unless I’m absolutely sure and both calls I had with salespeople made me absolutely sure that they’re not interested in selling a vehicle.
Business response:
We're sorry to hear that you had a poor experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com to discuss this further.
Service was good but lack of loaner was a bad feel. Taking an Uber home doesn’t cut it.
Business response:
Thank you so much for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to serving you in the future! Thank you for your suggestions, we will take a close look and review our processes!
Great people, lousy phone service. Takes forever to get someone to answer the. Frequently get hangup. Start over same thing. Need to fix the phone system
Business response:
Thank you so much for your review! It is our pleasure to serve you, and we hope to get the opportunity to see you again in the future!
Very poor experience with the used car department. We purchased a used 2019 Volkswagen Atlas from this dealership. From the beginning, this was an extremely frustrating process. My pregnant wife and 2 year old were with me and we had the goal of quickly learning about the particular vehicle we were interested in, so that we could make a purchasing decision. This listed price on the internet was $26,888. I understand that tax "6.25%, title, dealer fees etc.." are not included in this estimate. A reasonable estimate for a walk... read more
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com to discuss this further.
I took in my truck for a Manufacturers Safety recall. My truck had symptoms with the steering system exactly described in the safety recall notification. The dealership called me to tell me that the recall was performed but there was still a lingering problem. They would not tell me what it was until I authorized a 190.00 charge. I was leery of this and asked a lot of questions. None of what I was told made logical sense to me so I decided to pick up my truck. When i got to the dealership my truck power steering was totally ... read more
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Ka'nisha Villery at Kvillery@capitolchevy.com to discuss this further.
Alexis is amazing at what she does. She helped me get into a family sized car with being very straight forward! I will say I am very disappointed with the way financing has worked. I no longer own the 2019 sonic I purchased in 2019 and had something for line 5 for the tires warranty on my car since the Chevy has been bought out they apparently “no longer have record” that they will not help cancel and I was given a number that I can’t even reach anyone unless it’s a Monday and they don’t even answer I’ve left multiple messag... read more
Business response:
Thank you for your five-star review!
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,885 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.