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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
No regresaremos a este Distribuidor Creiamos que era una empresa seria hace 1 año compramos con ustedes y todo excelente y ayer regresamos por el carro de mis sueños wowwww!!! Y que paso : aplicamos y todo iba excelente llaves en la mano firmas todo bien para al final ver que me estaban vendiendo misma marca diferente color y otro año?? Como no se supone que uno compra lo uno quiere? Resulto que habia habido un error !!! Que raro no? Y ellos no se dieron cuenta si no mi esposo el caso es, me rogaban que me quedara con el car... read more
Service was horrible Took my car for service 15 minutes later said it was ready even tho the motor was shaking like crazy. They called to bring it back to get a loaner turns out no maneger was there even tho they close at 7. Last time im going there.
Horrible! We bought a used car from Capital Chevrolet in Dec. of last year because a family member recommended them. It was a great experience and Manny really took care of us. So naturally when we needed a 2nd used car, he was the only person we called even though we had moved to Manor (not a quick trip when you can't get anyone to return your phone call). However, it appears that our experience last year was the exception and not the norm. This time we were sold a car that within two days started giving us a lot of trouble... read more
Untrustworthy This place is a scam! They use false advertising to make the sale then rush you through the signing process to make a quick buck. Derrick Evans and his associates work together to take advantage of customers. We agreed to pay an online purchase price of 12,000, which Derrick confirmed before contract signing, but then we were charged an additional 5,000 because they decided to change the price as the contract papers were printing. Derrick admitted the error was their fault (most the "internet department") but r... read more
Worst Customer Service Experience Ever This is hands down the WORST customer service experience I have ever received. The easiest way to explain this is with a list of every possible way that this dealership failed. 1. The used car dealer who was assisting me in the purchase of my 2013 Black Chevy Volt was fired from the company. His service was so incredibly awful in the following ways: Not ONCE was any voicemail I left ever returned. Not once was any consideration of my time in the office ever taken into account. For one o... read more
Horrific No support on recall work, idiot matienence , incompentance horrible service , Don't buy GM. They left a leaking sunroof out in heavy rain and charge me for carpet cleaning . Hope they go broke
Business response:
Mike, I am discouraged about your recent dissatisfaction with our service department. Our customers are our top priority, and I am sorry if we have failed to meet your needs on your last visit with us. If you would like, please contact me at your earliest convenience, so I may further understand the situation and begin to work toward a resolution. I look forward to hearing from you. Randy Porter Service Manager 512-445-1278
Don't waste your time bringing a car here for service I had a problem with my Impala so I called to make an appointment. The quickest they could schedule was 2 weeks later. So 2 weeks later I show up on time at 9:00 AM on Wednesday April 22nd. The problem I was experiencing was an obvious clunking in the drivetrain when you applied or released the accelerator. I called Wednesday afternoon to see what they found. Nothing as no one had looked at the car. I called Thursday afternoon - Nothing as no one had looked at the car. Th... read more
Business response:
Thank you for bringing this to our attention. I am passing this on to our General Manager, Robert Ruiz to review. This is not an example of the experience that we want to provide for our customers. In the mean time, please call me at 512-444-8888 and ask for Paul. I will be glad to take down all of your contact information and collect any other info that you can provide regarding your vehicle that was in our service department. - Paul H.
not happy with service department Took car in for repars to be fixed come to find out as soon as I got it back and another comes for it car is having problems it did not have before I took it in. Now it will cost me another $1000 dollars or so to fix it. I am not happy and wish I took it somewhere else. Not to mention it took it took for to get the work done. Will never have auto work done here again. Anyone going here you are probably better off going somewhere else unless you want the headache.
Business response:
I'm sorry to hear about your experience with our service department and I appreciate you letting us know about it. Please feel free to email me at phuber@capitolcheyv.com and I will be glad to bring it to our General manager's attention. Please include you name and phone number and I will see what we can do. - Paul H.
During a recent visit to purchase a used car we were quoted a price above advertised cost and then mistreated by preowned sales manager, once confronted was shown the door. Called General Manager to recite incident and was apologized to but preowned sales manager did not call back and apologize
Business response:
I am sorry to hear about your experience at the dealership. We apologize for the confusion about Internet Pricing and those prices being available "With Approved Credit" and needing a "Confirmed Appointment with our Internet Sales Team." We make sure that these requirements are disclosed in every vehicle details page. I will pass along your comments to our Management team and will do our best to prevent this type of misunderstanding from arising in the future. Thank you. - Hubie.
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,886 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.