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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Overall, my experience with the service department was positive. However, when I picked up my vehicle, the steering wheel and door handles were dirty, as if the person who rotated the tires was also the same person who drove it to the parking space. When I arrived home and cleaned these areas with a cleaning solution, the paper towel was left noticeably dirty. This was not the first time that this has happened. Were it not for this, I would have given a 5-star rating.
Business response:
Thank you for your feedback!
Today I waited 25 minutes for someone to help me. And that was after I was told by one of the guys to go inside. Then at checkout was given someone else’s car paperwork. I didn’t notice till once I was home.
Business response:
Patty, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Rebecca Abeyta at Rabeyta@captiolchevy.com to discuss this further.
Multiple discount coupons were sent to me but I could only use one per your personnel. That limitation is not listed anywhere and it limited the services that I could have used on the truck. Reconsider the use of coupons and you will get more business!!!
Business response:
Thank you for your feedback!
They told me I needed something else for my truck but they didn’t show me or explained to me how I could fix it
Business response:
Thank you for your feedback.
After several days, they finally responded with a general email asking me about what kind of vehicle I might be interested in and when was I planning on purchasing. Didn't answer any question or provide any information that I requested. Didn't give me any information about the car they had listed which I was interested in. If it wasn't available, they should have just said so. Won't be doing business with them.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com to discuss this further.
Service was quick. Communication was not really good. They said they called on Thursday to let me know by voicemail that my truck was ready but I received no such voicemail.
Business response:
Thank you for your feedback!
Not sure what voo-doo magic this dealership performed to earn a 4.8 rating. My recent experience with Capitol was far from 4.8. I would give it a 1.0. They advertise vehicles as if the vehicle is actually on their lot to sell. Once you call, the vehicle was just sold but they have an identical one "in transit". Then you're advised to put down $1,000 to "hold" the vehicle. Once they have your deposit, the story shifts from "in transit" to it hasn't left the factory yet and we don't know when it will be here. When you decide y... read more
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com to discuss this further.
I am writing this review in hopes of protecting others from experiencing the problems and negative issues I recently experienced with both Jud Louis Reyes and Capitol Chevrolet!!! 1. They lost my vehicle sticker on my window and have failed to replace it. 2. They charged me for some exterior film work like “cup holders” but never did the work and have refused to reimburse me. 3. The charged me for tinting the windows but another tint company had to redo it because of very poor quality. 4. They promised to re-cover my 2022 co... read more
Be aware they don’t answer their phones. It took me about five times until someone was able to answer my phone call. Their communication with customers have to improve! I wasn’t satisfy especially with the service manager. He never returned my phone call. I later went to pick up my vehicle I asked to speak to him I waited too long, so I decided to take off. Didn’t feel welcomed!
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to Rebecca Abeyta at Rabeyta@captiolchevy.com to discuss this further.
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,886 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.