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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
We've had good experiences with Capitol Chevrolet in the past, but our latest was less than spectacular. Our 2018 Tahoe required service for a seized engine and was towed in mid-December to the agency. I had originally suspected a problem with the starter before delivery. The vehicle remained in storage or outside till early January 2021, and after repeated calls to then manager Dean or Dane, I discovered he had either quit or been fired. There was no attempt to contact me about this problem. I then called to find out who wo... read more
Business response:
Sergio, we strive for 100% customer satisfaction and surely missed the mark here. Please reach out to us so we may discuss this further. Your opinion is very important to us as well as your business. Sincerely, Alex Flores, GM
Somehow left the dealership without promised Certified Pre-Owned paperwork and printed Carfax! Called back and was told it would be scanned and emailed. Will hold my breath
Business response:
Your review is greatly appreciated, Steve. Thank you for choosing Capitol Chevrolet, if you have not received your paperwork by now, please give us a call so we can resend it. Congratulations on your new ride, we hope to see you again soon. Sincerely, Alex Flores, GM
I am only giving them 2 stars because of the salesman. He did great. What I am extremely upset about is the dealership offering me a $500 coupon, which did not specify new or use, only to be told that it's only for new vehicles. That was totally misleading and false advertising.
Business response:
We apologize for the miscommunication and any inconvenience we may have caused. We always strive for 100% satisfaction and are trouble that we missed the mark. We hope that this unusual circumstance does not deter you from visiting us in the near future. Sincerely, Alex Flores, GM
I will never buy a vehicle from here. They have charged my card $500 one month ago and it was supposed to be a pending charge to hold the vehicle while we work things out with the bank. We ended up not getting the vehicle and they have yet to put the $500 back and every time I’ve called I’m told it’s been handled and they just keep giving me the run around about it. They are crooks and have horrible customer service. They are too big of a place to keep up with all their potential customers. Nothing ever gets handled even tho... read more
Business response:
Morgan Acosta, thank you for taking the time to send us your feedback. We're sorry that your experience with us hasn't been a great one, as our #1 priority is customer satisfaction. Please reach out to us if you wish to discuss this further, as we would like to rectify the situation. Sincerely, Alex Flores, GM
The entire team was Very nice while selling the car to us and stayed late for us. Finance department(Greg) sold extended warranty to us without any explanation of deductible for it. I have been trying to reach them from the 2nd day we bought the car to no avail. Have left Couple of messages for Ernesto (salesmen), Greg(finance) and the manager but they have not responded back to us. Finally we got tired of leaving messages and have not contacted them since July 10th. I apologize for not be able to review you guys better due ... read more
Business response:
We sincerely apologize for the inconvenience. Your feedback is greatly appreciated and hope that we can still answer your questions regarding the extended warranty that you purchased. We are more than happy to assist in getting you the information that you are requesting. Thank you again for bringing this to our attention and you should hear from us shortly to provide you with the information you requested. Have a safe and blessed weekend.
Horrible experience with their service department. Make you wait days even for diagnosis even with appointment. Then even trying to get ahold of some one in their service department is horrible as well.
Business response:
Thank you for bringing this to our attention. We regret your most recent visit with us was not up to the standards we strive for. If you are willing, please give our Customer Relations Manager a call at (512) 445-1249 ext. 1138 so we can discuss your experience further. We look forward to hearing from you. Sincerely, Alex Flores, GM
Salesmen didnt follow through with sale!!! So my overall car purchase was alright I suppose don't have any problems with that except for when the process of showing my vehicle and how it all works wasn't shown to me by my actually sales person but another employee that was red flags. To me its the little things that count, the sales person didn't follow through with the whole sale from start to finish, once he knew it would work he left me hanging to continue getting more sales. Last but not least they kept telling my son wh... read more
Business response:
I appreciate you bringing this matter to our attention. We strive to deliver top notch customer service. I am very concerned we failed to make your purchase experience more memorable. Capitol Chevrolet does offer $100 referrals fee and I want to make sure this is paid. Please give me a call 830-445-0105. - Sonya Aldrich
They took advantage and make me believe they were doing good I believed that they took advantage of me, by leasing the Silverado 1500, 2019.i turn in a 2017 Silverado 1500 with a little over 12000 miles and I personally installed running boards, back covers and liners on own expense this truck was a lease with automation , just leaving 8months of the lease, I spoke to Carlos Garcia on line , and he told me to comedown and test drive a truck because they have good rebate, I went down believing everything would be good , I was... read more
Business response:
Thank you for taking the time to leave us a review regarding your visit to our dealership. I'm sorry to hear that you were unhappy with our fees. At Capitol Chevrolet we pride ourselves on providing our customers with quality workmanship at competitive prices. We strive to be 100% honest with our customers. We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again... read more
New Car Nightmare Bought my first brand new car(Aaron) here and I'm regretting it already. First let me start by saying that my sales person (who later I found out is Not a New car salesman but works in the used car lot, aka Google), he was all nice for the first meetup, then after that all I received was wise cracks, him belittling me, and insults, his name is Nathaniel Rosalez. Why would any dealership hire someone without customer service skills? If it wasn't for the manager and the price I can honestly say that I would o... read more
Business response:
We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. -The Capitol Chevrolet Team
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,886 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.