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Capitol Chevrolet
- Car Dealers
- Austin, TX
About this business
Location details
6200 S I-35 Frontage Rd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Wow, after my one star post and explanation I received an Email saying Chapitol Chevy wanted to make it right. This is what I got when I sent their Email back to them for them to maybe get us a spare tire and jack for a used car we bought. Not only do they not answer the phone, but... Message blocked Your message to customerrelations@capitolchevy.com has been blocked. See technical details below for more information
Business response:
Thank you for bringing this to our attention. Please reach out to Ka'nisha Villery at Kvillery@capitolchevy.com to discuss this further.
They automatically charge an extra $5,000 for their pre-owned cars, then they hide the fact. We paid $5,000 on a 19,000 car. That is 28%. We have no floor mats, only one key, but we were promised at least a spare tire kit and a jack. No luck. I have been trying and calling for over three weeks. They won't call me back or they hang up on me. Horrible, horrible chicken sh*#t people.
Business response:
Thank you for your feedback. We apologize that you were unhappy with our pricing. We strive to provide fair and competitive pricing for all of our customers, and we are sorry to hear that we fell short in your case. We would like to have the opportunity to discuss your concerns and try to make things right. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com to discuss this further.
We were overcharged $5,000 and misled when trying to correct the sales person. I can't get anybody on the phone. We were hard sold a warranty program and almost held hostage till we agreed. We had been there four hours and I have compression fractures in my back. I just wanted to go home and lay down at that point. I can't get anybody on the phone. No one will return my calls.
Business response:
we appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please reach out to Ka'nisha Villery at Kvillery@capitolchevy.com to discuss this further.
Excellent good services. 0 o o o o o o o o o o o
Business response:
Thank you for your five-star review!
My 2023 camaro came in on 11/25/22, and all issues are still not resolved. I was told by my salesperson that the camaro came in with some body damage in transport, which I was understanding, I get that these things happen, and he was honest about it. So while I wasn't happy, I wasn't mad either. I knew it would be some time before I could take possession of it. A few weeks later, the salesmanager, Philip, called and told me someone else was interested in the custom built camaro that I ordered and that I needed to put my cred... read more
Business response:
We're disappointed to hear you weren't satisfied with your sales visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. Please reach out to Rebecca Abeyta at Rabeyta@captiolchevy.com to discuss this further.
Sales Consultant, Tristen Wood, was very good as was Finance Professional Janet Chang. To be fair, however, I negotiated the sale online and did not try to negotiate the offered price for my trade in or the price for the new truck so it was not a difficult negotiation for Tristen or Capitol and I’m confident you made good money on this deal. However, overall process to complete the sale was very frustrating. I was paying cash so only needed to fill out final paperwork but had to wait an hour and a half to get into finance to... read more
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Round 2 on the oil change was just as disappointing as the first. First time I had a appointment and it took almost 3hrs,which she said doesn't happen. This time they said they wouldn't take me because I don't have a appointment. I'm currently at Leif Johnson Supercenter and they are working on my truck! Next purchase will be another Ford! Capital Chevrolet SUCKS!!
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Rebecca Abeyta at Rabeyta@captiolchevy.com to discuss this further.
I called on the phone with all information to get a $70k truck. No credit issues whatsoever, They just kept putting other people's paperwork in front of mine because they came in person and I was calling from 5 1/2 hours away. I asked them to meet us half way to sign papers and also deliver the truck and they agreed, and then they never showed up and actully wanted us to drive the whole way after we were sitting in the middle of no where waiting on them. They gave excuses they were too busy. I talked with saleman, financial ... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com to discuss this further.
Very poor dealership and staff. Car has no pre delivery inspection and was basically sold as is. Found dirty filters, spider webs and material build up in engine and trunk area. Car barley made it home due to faulty alternator and half dead battery. Made contact with dealership and they denied and wouldn't even go half on repair costs.stay far...far..away from this place. I'm an honest military veteran. God bless!
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied with their purchase, so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Customer Relations department at customerrelations@capitolchevy.com to discuss this further.
Frequently asked questions about Capitol Chevrolet
How is Capitol Chevrolet rated?
Capitol Chevrolet has a 4.4 star rating with 13,886 reviews.
When is Capitol Chevrolet open?
Capitol Chevrolet is open now. It will close at 9:00 p.m.