Manager, Small Business at Birdeye in Dallas, TX, United States - Apply now!

Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You'll Do:

Birdeye, the all-in-one Experience Marketing platform for multi-location businesses, is looking for a Small Business Strategic Sales Manager . If you possess the right energy, competitive spirit, personal drive and track record of success in Sales Management, this

is an opportunity that you cannot afford to miss.

The market opportunity for Experience Marketing software is roughly $60B+ in the US and 2-3x that number globally. To put this opportunity in perspective - there is not a single business in the US (or globally) that could not use our software, something

difficult to say about other types of point solutions. Birdeye needs winners that will help our company grow, exceed goals and expectations, and have a whole lot of fun along the way!

Responsibilities

• Lead, coach, and develop a team of ~10 Account Executives focused on full-cycle outbound sales, including prospecting, cold outreach, discovery, online demos, and closing new business
• Set clear performance expectations and provide ongoing mentorship to elevate individual and team effectiveness
• Define and execute outbound sales strategies that align with company goals, while continuously improving processes to support scalable, repeatable growth
• Leverage data and performance insights to drive strategic decision-making, optimize sales processes, and identify opportunities for improvement across the funnel
• Collaborate closely with the Business Development (BDR) team to optimize lead handoffs, enhance outreach strategies, and increase top-of-funnel pipeline generation
• Partner cross-functionally with Sales, Marketing, and Business Development leadership to ensure tight alignment across GTM teams and to drive coordinated campaigns and initiatives
• Work with Sales Operations to establish and refine systems, reporting, and KPIs that improve team productivity and visibility into performance
• Stay informed on industry trends, customer needs, and competitor activity to inform outbound strategy and maintain a competitive edge
• Promote a culture of accountability, ownership, and continuous learning within the team

• BA/BS degree required, MBA a plus.
• 3+ years of success building, leading, and managing a team of Account
• Executives (full cycle closing roles), or inside sales professionals in a B2B technology company.
• Proven abilities to think strategically and influence cross-functionally to drive results while being resourceful
• Resourceful and entrepreneurial leadership style with a strong sense of ownership; able to identify gaps, solve problems, and move initiatives forward independently while keeping stakeholders aligned
• A deep level of experience in sales development best practices and developing, coaching, and scaling sales development teams.
• An outstanding history of leadership, strategy and analysis.
• A track record thriving in a fast moving, entrepreneurial and self-starting environment that leverages creativity and insight.
• Outstanding organization and time management skills.
• High degree of business acumen
• High attention to detail while being able to multi-task

Why You'll Join Us:

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• Flexible work from home options available
• 100% Employer-paid benefit plans available for employees with multiple health plan options
• Flexible PTO
• 401(k) with company match
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!