CRM Sr. Systems Manager at Birdeye in Dallas, TX, United States - Apply now!

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Responsibilities

Senior Manager, CRM Systems (Multiple Positions Available) 

BirdEye, Inc. has multiple Senior Manager, CRM Systems positions available in Irving, TX. 

• Lead engagement with business contacts on requirements and design analysis. 
• Evaluate existing code and develop plans to reduce technical debt over time and establishing technical roadmap with system architects. 
• Leverage expert knowledge of demand marketing, Q2C and revenue to implement new business functions within Salesforce.
• Supports the implementation of customized SFDC solutions that include Lightning components. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of the software to design and build an optimal solution that supports the business process and meets or exceeds functional requirements. 
• Mentor, develop and train Junior developers. Maintain and optimize full lifecycle software development using standard configuration, Apex, LWC, VisualForce, API’s and Force.com applications. 
• Coordinate and collaborate with other developers and team members to obtain requirements, develop solution design, manage UATs and post go-live activities. 
• Establish best practices and standards for well designed, testable, efficient code with high quality. Participate in reviewing and debugging existing source code and resolve support requests for existing environments. 
• Work with Sales teams on business prioritization, project implementation and post go-live activities. Attend Business stakeholder's meetings that includes RevOps, CS, Finance, Channel project related meetings, be the technical point of contact. 
• Host presentations and trainings to professional peers. 
• Collaborate with quality assurance team members in designing functional and automated test plans for solutions, and participate in the overall QA process. 
• Supply expertise in advanced Apex programming concepts including common design patterns, governor limit management techniques, bulk patterns, efficient and reliable trigger handling, and asynchronous operations. 
• Updates job knowledge by researching new technologies and software products; participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. 
• May telecommute from home office within State of TX. 40 hours/week

 Total Experience: 10+ Years 

• Bachelor’s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience)
• 8+ years of software development and 6+ years of Salesforce application development
• Bachelor’s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience)
• 5+ years of hands-on Salesforce experience with evidence of exceptional ability
• Hands-on experience with Salesforce CPQ and quoting solutions.
• Experience in the reputation management industry, knowledge of latest trends and best practices.
• Ability to work on a flexible schedule to overlap with the delivery team in India ( Early mornings/Late evenings CST)
• Experience configuring and developing custom Apex/Visualforce/Lightning code in the areas of Service Cloud, Sales Cloud, Workflows, Mobile, Single Sign On, API’s, Marketo and integration to enterprise systems.
• Extensive experience developing Apex classes, Apex triggers, VisualForce pages and controllers,JavaScript, JQuery, web services leveraging the Salesforce API in REST, SOAP and Data Management (SQL, XML, JSON) knowledge.
• Experience with a complete software development life cycle
• Experience developing with Lightning, OR an SPA framework such as React, Angular, or Knockout.
• Experience on an Agile Scrum project delivered under Continuous Delivery / DevOps is preferred
• Experience developing in another enterprise development ecosystem, such as Java or .NET is preferred

 Preferred

• Certified SFDC Application CRM Systems Lead.
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Experience developing customer-facing user interfaces

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!