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Caring Hands Animal Hospital - Alexandria
- Veterinarians
- Alexandria, VA
About this business
Location details
295 South Von Dorn Street, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Called to see if there were any available appointments for my dog who was seriously ill and was told by the curt front desk staff member that she would send his records via email. When asked why, she stated that "in the event he needed to seek care elsewhere" and to which I attempted to clarify with her then confirming that they would not be to assist. If you're looking for a small clinic in a strip mall for annual physicals then this is it. If you want comprehensive care and vets who care for you furry friend in need...sear... read more
Business response:
Thank you for your feedback. We are very sorry that we were not able to accommodate getting you in for an appointment. We are doing our very best to accommodate the increased demand for veterinary services. We hope that you were able to get your pup seen. If you still need assistance, please contact Chris or Villa, our practice managers. We really appreciate you taking the time to share your feedback about our practice! We look forward to a lasting relationship in caring for your sweet baby together. Please let us kno... read more
I actually waited a few days to write this review, because I was so upset with what happened with my cat last weekend I needed to calm down to stay as objective as possible. But I still feel so strongly that I need to share. Overall: If you are looking for a vet to neuter/spay and give basic vaccines, this is a great place to go. The staff is friendly, great follow up, and my kitten recovered from neutering flawlessly. But if you need help with anything out of the ordinary, if your pet gets sick or injured, this is NOT the... read more
Really disappointed in this vet and their lack of service. Since they are nearly ALWAYS out of the prescription diet that I need I order from Chewy.com (which I love, love, love) and Chewy contacts my vet for a renewal of the prescription -- I also get some of other medications from Chewy.com as well since it is just more convenient than having to go in to see the vet (not to mention making an appointment and paying more money) -- to make a long story short, the vet denied the prescription and said that they had not seen my... read more
The comment from Rachel R., Bus Mgr of Caring Hands Animal Hospital, is what I expected after reading the responses to many serious complaints on Yelp about the care provided by "Caring Hands Animal Hospital" of Alexandria. Rachel expresses sympathy and concern and suggests more discussion. A day after her marketing response, I received a long email from Brian Neumann, Partner and Medical Director, in which he makes a multitude of excuses about the care or lack thereof, never taking responsibility for the actions or neglect.... read more
Business response:
Thank you for your feedback. We were absolutely concerned about your new kitty and have tried to call both you and your wife multiple times and have not been able to connect. Transparency and trust are cornerstones of the care we provide. An example of this is that we always do our exams and vaccines with the owner present. Our medical director left a voice message with his personal cell phone to discuss further. Please contact him at your convenience.
Caution: If you have a dying senior pet, avoid this place. It promotes making you and your beloved pet suffer needlessly after you have come to a very difficult decision. My story: I picked up euthanasia forms a day before, so my pet and I would be less stressed and the procedure would go faster. I was ready and mentally prepared to do this. When I arrived, the vet promoted more tests which showed nothing wrong (but cost a whopping $600+ for the visit). Long discussion, he persuaded me that my pet could improve and live... read more
Business response:
We are deeply sorry for your loss and are disheartened to hear about your experience with us. We did not intend to incur any undue stress. Dr. Brian Neumann, our medical director, has tried to reach out a few times to connect with you. We would really appreciate the opportunity to speak with you further about your concerns so that we may learn how we can better serve in the future. We hope to speak with you soon.
Absolutely horrid. Completely lacks any sense of responsibility, accountability and baseline fundamentals. I called late July 2019 / early August 2019 to schedule all five kitties to be transferred to this clinic's care. After a discussion re: the available vets we agreed upon Dr. Lauren Doss on Fri 8/30 at 1:30 pm (for the 2 boys) and at 4 pm (for the 3 girls) and that they would reach out to Kingstowne Cat Clinic to transfer their medical records so that those were ready well before the visits. I took a day off of work (Fr... read more
Business response:
Thank you for sharing your review. We are so sorry we did not meet your needs and have taken your feedback very seriously. Our practice owner called and left a message on the phone number on file to speak with you regarding your concerns. We hope to speak with you soon.
Not a great practice. I took my dog to this practice to have a mass checked out. They sliced into the mass and created a large wound. Their quote for surgery was extremely expensive. I went to another vet for a second option and the second vet mentioned that the first vet should not have sliced into the mass like they did, but instead use a thin needle. Also, the second vet found a second lump, significantly larger than the first. Caring Hands missed it. The second vet's quote for the surgery was much more inexpensive ... read more
Business response:
We are disappointed to hear about your feedback. We would really appreciate an opportunity to speak with you further about your concerns. Please call one of our managers (Chris or Villa) back at 703-778-2500. We hope to hear from you soon.
We showed up, with what we think is an emergency with our dog. They couldn't even articulate that they wouldn't see us. They handed us a brochure for another vet clinic that's open 24 hours. Turns out they didn't want to be bothered with our dog, because they closed in 30 minutes. I won't be back and I won't recommend.
Business response:
Thank you for sharing your feedback. We are disappointed to hear about your experience and would like to speak with you to further understand the situation. Please call Chris, our practice manager, at 703-778-2500.
This was originally posted on Google, but after a tone deaf response from them I honestly want others to know how much this vet lacks compassion. TL;DR Unwilling/Too greedy to sell me a couple cans of prescription cat food for my dying cat even with a valid prescription from his oncologist. My cat has been battling cancer for two years, he nearly had his GI Lymphoma in remission when he took a sudden turn for the worse last week and developed renal cancer as well. He spent the night in the vet and his oncologist prescribed... read more
Frequently asked questions about Caring Hands Animal Hospital - Alexandria
How is Caring Hands Animal Hospital - Alexandria rated?
Caring Hands Animal Hospital - Alexandria has a 4.5 star rating with 794 reviews.
When is Caring Hands Animal Hospital - Alexandria open?
Caring Hands Animal Hospital - Alexandria is open now. It will close at 8:00 p.m.