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Caring Hands Animal Hospital - Alexandria
- Veterinarians
- Alexandria, VA
About this business
Location details
295 South Von Dorn Street, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Wonderful! I've been taking my Miniature Schnauzer to Caring Hands for 6 years since she was a puppy. I started at the Glebe location and switched to Alexandria when they opened. My dog has a history of health issues including bladders stones, pancreatitis, heart murmur, growths etc. Dr. Planeta is amazing and really cares about her patients. When my dog had to have a specialist perform one of her surgeries Dr. Planeta called me every day after she got a report from the surgeon. It meant a lot. They work with you to d... read more
I found Caring Hands after adopting my kitty, Toby, earlier this year. Thankfully have only needed routine visits but my experience with Caring Hands staff and Dr Evans have been great! Receptionists and vet techs are friendly and Dr Evans takes her time to make sure all questions are answered and all recommendations are clear. So glad I found Caring Hands!
Business response:
Thank you for your kind words Pam! Please do not hesitate to give us a call if you have any questions or concerns. Congratulations on your new family member!
STRICT grace period policy, lack of graciousness Had I known, I would've called to reschedule when my bulldog was having mild diarrhea kicking off our delay. Despite a 45-minute commute from DC to Alexandria. As a three-year patient with two other animals, I was looking forward to their assessment of my just rescued 7yo bulldog. A major concern--as noted on the intake-- was her suspected UTI. But the unapologetic priority for the new vet was to leave the office before 4pm on Friday. Don't recommend. Beware no considera... read more
Awful experience. Misinformed recommendations on foods and feeding. Why would you recommend multiple foods no longer on the market? Sloppy feeding recommendations for growing dogs as well that were only later corrected after we pointed them out. Disinterest in taking responsibility for prescribing a medication known to cause GI upset in patient with history of GI issues (didn't follow up on multiple calls and told us to go to the ER). It's hard to understand why Danielle was given a different level of service than us, but th... read more
Very poor customer service. Every time I got an appointment, I pray that they honor my time. Today, I had enough. My appointment was scheduled at 11:30 AM and they called me at 12:07 PM. This is disrespectful to say the least. No one addressed me to tell me "We will be right with you" or offering me water or anything. I was sitting there without being acknowleged. We have been very loyal customer for over 10 years now. We have a dog and a cat. This time the appointment was for my cat. I needed to take her there just for an e... read more
Customer service!!!! 0 Helpful Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I used Caring hands (Arlington location) from 2018-2022 and then (alexandria location) 2022-2024. The techs and veterinarians are relatively decent. The FRONT END STAFF at both locations are the reason we stopped coming in. They are arrogant, RUDE, and talk crazy to people... zero customer service. To the point I no longer wanted to call this establishment or bring my pets in. They also put my pets name under a different persons name and told me I would have to contact the "owner" - a stranger-THEY put down on MY pets paperw... read more
Very expensive- inconsistent staffing. Endless emails about promotions that seemingly won't be unsubscribed. Paid almost $1,000 for two cats routine vaccination appointment and one leukemia test. Cannot get the result of that test. Not entirely sure what I paid for.
Business response:
We are concerned to hear about your experience and regret these issues with pricing transparency, test results, and communication. We're disappointed we didn't meet your expectations. Please contact us at (703) 778-2500 so we may address your concerns and ensure you receive the information you need.
I love taking my cats into Caring Hands, but the front desk staff are rude + not very professional. My sweet furr baby had what seemed to be the start of a UTI. So I make an appointment for the following day at 1pm. Unfortunately it was the day before Thanksgiving. Now let's flash forward a little, and it is now 1250pm the day of my cats appointment. I called to notify the front desk I'm running late that my Uber Pet ride is behind. (nobody answers) I left a voicemail explaining that I would be 5-10 minutes late. So I arriv... read more
Frequently asked questions about Caring Hands Animal Hospital - Alexandria
How is Caring Hands Animal Hospital - Alexandria rated?
Caring Hands Animal Hospital - Alexandria has a 4.5 star rating with 907 reviews.
When is Caring Hands Animal Hospital - Alexandria open?
Caring Hands Animal Hospital - Alexandria is open now. It will close at 8:00 p.m.