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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
No comment other than above. Pictures on bookings.com internet makes accommodations look newer/nicer than it was Toilet flush was vacuum loud sound..really bad. Could hear other guests in there rooms talking. Location
Business response:
Hello James, Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the accommodations and the noise levels you experienced, as guest comfort is important to us. Your input will be considered as we continually strive to enhance the guest experience. We hope you found some enjoyment in the location during your time with us, and we wish you all the best in your future travels.
Fair
Bad They charge me the deposit accusing me of stealing the bedding Nothing
Business response:
Hello Riccardo, We appreciate you sharing your concerns with us. Our hotel takes reports of missing items seriously, and any charges are based on our policy regarding lost and stolen property. We encourage you to reach out to management directly to discuss your experience further, as they can provide additional clarity on this matter. Thank you for your feedback, as it helps us improve our services.
Average They charged us almost 3 weeks after our stay which is quite long! Breakfast was small but ok
Business response:
Hello Ronnie, Thank you for sharing your feedback about your recent stay. We appreciate your thoughts regarding the billing timeline and the breakfast options. We continuously strive to improve our services and will consider your comments as we assess our guest offerings. Your input is valuable to us as we aim to enhance the experience for future guests.
Solo para descansar Demasiado caro para lo que ofrece, la habitación olía muy mal y no tenía un desayuno real. Está en un lugar accesible
Business response:
Hello Fernando, Agradecemos tus comentarios sobre tu estancia. Lamentamos que la experiencia no haya estado a la altura de tus expectativas y que la habitación no haya sido de tu agrado. Tomamos en cuenta tus observaciones para mejorar nuestros servicios. Nos alegra saber que la ubicación fue conveniente para ti y esperamos que puedas considerar quedarte con nosotros nuevamente en el futuro.
We put all the dirty towels and rubbish outside, no one attended for the whole day.You won't take the so called bask This hotel is awful. They treated us like refugee. I paid 650 USD for 4 nights in early Dec. They gave us the worst room, small, dirty without sunshine. I request a better room, the choice was downgrade to Queen size bed. I can only accept this room and request a change if other rooms available. I coughed seriously for that few nights. On the last night we found dirty stuff in the sink. The staff explained tha... read more
Business response:
Hello Chow Lan, Thank you for sharing your feedback regarding your recent stay. We regret that your experience did not meet your expectations and understand how frustrating it must have been to face these challenges during your visit. Your insights about room conditions and staff interactions have been noted, as we strive to enhance our guest experience. We appreciate your patience, and thank you for bringing these matters to our attention—it helps us to improve in the future.
Cheap Staff are not available on-site until the 3:00 p.m. check-in time. The office door remains locked with a notice stating, “We will not open until 3:00 p.m. for check-in.” The walls offer very little sound insulation, making conversations and activity from adjacent rooms clearly audible. Additionally, there was no running water during the stay, and the owner did not notify guests directly or offer any adjustment to the bill. Breakfast includes an additional charge, yet the offering consisted only of milk, cereal in a to ... read more
Business response:
Hello Pamela, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the check-in process and understand how important accessibility is for our guests. Sound insulation and beverage options during breakfast are also valuable points, as we aim to enhance comfort and satisfaction. Your insights have been noted for future consideration, and we hope to provide a better experience for our guests going forward. We encourage you to contact our management directly if you wish to discuss you... read more
So dissatisfied! The staff did nothing to proactively resolve the water issue. Finally after asking again and again th No running water!!!! Clean and convenient location.
Business response:
Hello Dana, Thank you for sharing your feedback. We’re glad you found our location convenient and appreciated the cleanliness of the property. We take all guest experiences seriously, and your comments about the water issue have been noted. The city street main line was broken and the crew were working to fix soon even in rainy day. We are always looking to improve, and your insights will help us enhance our services in the future. Thank you for staying with us.
We didn't stay. We stayed at Carmel Mission Inn. It was beautiful, clean, uplifting, and cost less The room had only one bed, but we had booked two beds. There was no AC. One ceiling fan didn't work and the other one was weak. The toilet was dirty. There was no elevator and my cousin uses a cane. it was like a Motel 6 or worse. NOTHING! The room was ugly, old, dark, and depressing. We didn't stay because it was so awful. there were no cars in the parking lot. It was as though it had been abandoned. We asked for another room,... read more
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We understand that the room configuration and the condition did not meet your expectations, and we appreciate you bringing these concerns to our attention. Your comments about the amenities and accessibility have been noted. Our goal is to provide a comfortable experience for all guests, and we're sorry to hear that we fell short during your visit. Your insights are valuable as they help us improve our services moving forward.
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.7 star rating with 2,172 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.