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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Nice location poor facilities Staff rude and not helpful or accommodateing Location
Business response:
Hello lord, We're sorry to hear about your experience at our hotel. Your feedback is important to us, and we will address this with our team for improvement. Our location is appreciated by many guests for its convenience. Thank you for sharing your thoughts with us.
Fair There was no housekeeping the first day and there were only a couple other people staying in the hotel! Our trash was overflowing, had to ask for new towels. The stairs going up to the room had ripped carpet, the blinds in our room were broken, and the dead bolt was very hard to turn. Worst of all, NO LIGHTS WERE ON OUTSIDE DURING THE NIGHT! VERY DANGEROUS! We left at 6:30 am and had to use our phone flashlights to see our way down steps and to the car. Staff was nice, but didn't seem concerned about any of this. The be... read more
Fair
Awful Everything Yellow stains on the white bedspread!!!
Business response:
Hello Leslie and Linda, We regret to hear about your experience with the bedspread. Your feedback is valuable for our ongoing improvement efforts. Please don't hesitate to reach out to our management team to discuss this matter further.
Bad
Grosse arnaque! La réception était fermée quand nous sommes arrivés à 21H30, heureusement une enveloppe nous attendait accroché au mur de l'établissement avec la clé. Le lendemain matin on s'est enregistré mais il n'a pas été possible de payer avec 2 cartes de crédit comme nous le faisons dans tous les hôtels où nous séjournons. Le petit déjeuner est une plaisanterie, il faut aller le chercher à la réception, pas avant 8H30, dans un panier 2 yaourts, 2 pommes, 2 viennoiseries sous vide, 2 petits sachets de céréales avec 2 be... read more
Business response:
Hello François, We apologize for the inconvenience the late arrival process and breakfast setup may have caused. For billing matters and any discrepancies, we advise reaching out to management directly. We appreciate your feedback and are glad you found the hotel's location and charm appealing, alongside the comfortable bed and nice balcony.
Disappointing Inability to revise an invoice with an address and company name was quite disappointing. The amount of time I had to put in to simply request this was also unbelievable. They’ve been hard to reach, and apparently everything had to go through booking.com (which is not the case for every other hotel I booked via this website). After about a week of trouble I’ve come to learn that it’s hotel policy to not address invoices to companies. I don’t think I’ll bother to figure out why. Stay was fine
Business response:
Hello Ahmet, We apologize for any inconvenience you experienced regarding the invoice revision process. If you have further concerns regarding this matter, please don't hesitate to reach out to our management team for assistance. Your feedback is valuable to us as we continuously strive to improve our services for all guests. Thank you for choosing to stay with us.
Underwhelming Floors dirty, bed was small and uncomfortable. Only two very small pillows, tv didn’t work, drink machine didn’t work, poor value for money Location
Business response:
Hello peter, We appreciate your feedback and regret to hear about the inconveniences you faced during your stay. Your comments will be shared with the appropriate teams to address these concerns accordingly. We hope you will consider reaching out to our management directly to further discuss your experience.
Disappointing "Pay at the property" was advertised by booking.com and I provided a different payment card at the location. They placed a hold on the card I used to reserve the room for more than the total amount of the hotel (over $800.00, room was $700+ for 2 nights). Until now this $800+ pending authorization is still "pending". And they had already charged my other card. They also placed a $95 pending authorization on the other card in addition to the $800+ pending hold. Another guest had a similar complaint. This was not... read more
Business response:
Hello Jen Burrows , We apologize for any inconvenience you experienced. Our hotel's procedure regarding payment cards is in line with industry standards. We're glad you enjoyed our fantastic location and appreciate your feedback on breakfast; we'll address this with our team. Should you have further concerns, please contact our management team directly for assistance.
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.7 star rating with 2,172 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.