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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
So dissatisfied! The staff did nothing to proactively resolve the water issue. Finally after asking again and again th No running water!!!! Clean and convenient location.
Business response:
Hello Dana, Thank you for sharing your feedback. We’re glad you found our location convenient and appreciated the cleanliness of the property. We take all guest experiences seriously, and your comments about the water issue have been noted. The city street main line was broken and the crew were working to fix soon even in rainy day. We are always looking to improve, and your insights will help us enhance our services in the future. Thank you for staying with us.
We didn't stay. We stayed at Carmel Mission Inn. It was beautiful, clean, uplifting, and cost less The room had only one bed, but we had booked two beds. There was no AC. One ceiling fan didn't work and the other one was weak. The toilet was dirty. There was no elevator and my cousin uses a cane. it was like a Motel 6 or worse. NOTHING! The room was ugly, old, dark, and depressing. We didn't stay because it was so awful. there were no cars in the parking lot. It was as though it had been abandoned. We asked for another room,... read more
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We understand that the room configuration and the condition did not meet your expectations, and we appreciate you bringing these concerns to our attention. Your comments about the amenities and accessibility have been noted. Our goal is to provide a comfortable experience for all guests, and we're sorry to hear that we fell short during your visit. Your insights are valuable as they help us improve our services moving forward.
Disappointing The breakfast was a downer For being in Carmel, with available places to have breakfast available for your guests, instead of packaged rolls. You can do better.
Business response:
Hello Mark, Thank you for your feedback regarding the breakfast options. We appreciate your suggestions as we continuously strive to enhance our guest experience. Your comments will be shared with our management team for consideration in future offerings. We hope that you enjoyed the other aspects of your stay and that you’ll choose to visit us again soon.
Bad Plugged toilet gave us room not like what we paid for, real downgrade. Dirty floors got stuff all over my bare feet. Just not a great stay, very pricey for what was offered. Wouldn’t stay again. Not great
Business response:
Hello Kathy, Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations and appreciate you bringing these concerns to our attention. Our goal is to ensure every guest enjoys a comfortable stay, and we regret that we fell short in your case. Your comments will be shared with the appropriate team members for consideration as we strive to improve our services and facilities moving forward.
Disappointing
Fair Customer Service and Location
Business response:
Hello LINA, Thank you for sharing your thoughts on our customer service and location. We value your feedback, as it helps us understand where we excel and where we can improve. Your insights are crucial to enhancing the experience for all our guests. Should you wish to discuss your experience further, please reach out to our management team directly. We hope to welcome you again in the future.
Great location Parking door breakfast. Bed comforter had stains. Location
Business response:
Hello julie, Thank you for sharing your feedback regarding your recent stay. We're glad to hear you appreciated the location, but we regret to learn about the issues you encountered with the parking door and the breakfast, as well as the bed comforter. Your comments about these aspects will be taken into consideration for ongoing improvements. Should you wish to discuss your experience in detail, please reach out to our management team directly. We appreciate your insights and hope you find a stay that meets your expectation... read more
Excellent location. Clean, and otherwise fair overall Water came out of shower in a trickle. Location
Business response:
Hello Diane, Thank you for sharing your feedback regarding the water pressure in your shower. We understand how important it is for our guests to enjoy a comfortable experience. Your comments have been noted and will be reviewed to enhance our facilities. We appreciate you bringing this to our attention and hope to welcome you back in the future for a more enjoyable stay.
Disappointing ארוחת בוקר עלובה, וגם הגיעה באיחור ממה שנקבע מראש.
Business response:
Hello sternshein, תודה על המשוב שלך. אנו מעריכים שתיארת את החוויה שלך עם ארוחת הבוקר שציפית לה. האוכל והשירות בחדר האוכל שלנו הם בראש סדר העדיפויות שלנו, ואנו בהחלט נבחן את המצב לשיפור עתידי. המשוב שלך חשוב לנו, ונשמח לשמוע על יתר חוויותיך במהלך השהות שלך.
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.8 star rating with 2,240 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.