This profile has been claimed by the business owner or representative.
Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Fair
Very Poor Lobbyöffnung um 08.30 ist ein No Go
Business response:
Hello Walter, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
The whole place was sketchy. They refused to give us the room, then charged us for it. Booking.com basically stole my credit card information, so had to cancel my card, no one to talk to at booking.com. I've opened a dispute and CITI is working on it. The man at the hotel was just as bad, refusing to let us stay, promising we wouldn't be charged, saying his boss would fire him if he did let us stay. The whole experience was awful, a 68 yr old and a 76 yr old, after driving 3000 miles had to sleep in the car with 2 dogs. Noth... read more
Business response:
Hello Elise, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Fair
Dieses Hotel bedarf einer Grundsanierung. Das Zimmer war alt sehr abgewohnt, hinter dem Bett war Schimmel im Kühlschrank waren noch Essensreste vom Vorgänger. Die Idee mit dem Frühstückskorb ist ganz nett. Aber die Produkte waren nicht der Hit. Das Hotel ist sehr zentral gelegen und die Parkplätze sind direkt vor der Türe.
Business response:
Hello Corinna, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Preis Leistung stimmt nicht Kleine Zimmer Niemand war am Empfang, man musste anrufen und dann auch nicht wirklich organisiert Frühstück muss man am Empfang abholen und warten bis jemand kommt. Milch war sauer, wurde aber ausgetauscht. Lage und Bett war bequem Parken direkt vor Ort gratis möglich
Business response:
Hello Andrea, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.
disappointing Room smelt stale - Shower dirty - patio door lock broken - Great location
Business response:
Hello Graham, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Overall it was ok but the hotel definitely needs updating. Facilities are definitely old and need updating. Fan was broken, no screens in windows, bed was old and uncomfortable, and feels expensive for what you get. Location was good and everything in Carmel was reachable on foot.
Business response:
Hello Jack Luttrell, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Beds are confortable, breakfast Breakfast, customer service, price. Location is great! Customer service is not that good. The bed is amazing, very confortable. Location is great.
Business response:
Hello Melvin, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our bed and location. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.7 star rating with 2,172 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.