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Carmel Oaks Inn & Suites (Clarion Collection)
About this business
Bad Accusing someone of stealing sheets is a serious and offensive thing to do. I was on a road trip from another country and only stayed for one night. It seems clear to me, therefore, that I had no interest in taking any sheets, low quality anyway. I therefore reiterate that the accusation is completely false. And as proof that this is your mistake, there is the admission of missing detail made by one of your employees during the phone call. After a few weeks had passed without receiving the deposit, I called your office t... read more
Business response:
Hello Riccardo, We appreciate you sharing your concerns with us. Our hotel takes reports of missing items seriously, and any charges are based on our policy regarding lost and stolen property. We encourage you to reach out to management directly to discuss your experience further, as they can provide additional clarity on this matter. Thank you for your feedback, as it helps us improve our services.
Very Poor Price included breakfast but they bring 1 banana 1 yogurt..
Business response:
Hello Areg, Thank you for sharing your feedback regarding the breakfast offered during your stay. We appreciate your insights and understand the importance of a satisfying breakfast experience. Your comments will be reviewed with the appropriate team to ensure we maintain our standards and offerings for future guests. We hope you enjoyed the rest of your time with us and that you will consider staying again.
No comment other than above. Pictures on bookings.com internet makes accommodations look newer/nicer than it was Toilet flush was vacuum loud sound..really bad. Could hear other guests in there rooms talking. Location
Business response:
Hello James, Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the accommodations and the noise levels you experienced, as guest comfort is important to us. Your input will be considered as we continually strive to enhance the guest experience. We hope you found some enjoyment in the location during your time with us, and we wish you all the best in your future travels.
Fair
Bad They charge me the deposit accusing me of stealing the bedding Nothing
Business response:
Hello Riccardo, We appreciate you sharing your concerns with us. Our hotel takes reports of missing items seriously, and any charges are based on our policy regarding lost and stolen property. We encourage you to reach out to management directly to discuss your experience further, as they can provide additional clarity on this matter. Thank you for your feedback, as it helps us improve our services.
Average They charged us almost 3 weeks after our stay which is quite long! Breakfast was small but ok
Business response:
Hello Ronnie, Thank you for sharing your feedback about your recent stay. We appreciate your thoughts regarding the billing timeline and the breakfast options. We continuously strive to improve our services and will consider your comments as we assess our guest offerings. Your input is valuable to us as we aim to enhance the experience for future guests.
Solo para descansar Demasiado caro para lo que ofrece, la habitación olía muy mal y no tenía un desayuno real. Está en un lugar accesible
Business response:
Hello Fernando, Agradecemos tus comentarios sobre tu estancia. Lamentamos que la experiencia no haya estado a la altura de tus expectativas y que la habitación no haya sido de tu agrado. Tomamos en cuenta tus observaciones para mejorar nuestros servicios. Nos alegra saber que la ubicación fue conveniente para ti y esperamos que puedas considerar quedarte con nosotros nuevamente en el futuro.
We put all the dirty towels and rubbish outside, no one attended for the whole day.You won't take the so called bask This hotel is awful. They treated us like refugee. I paid 650 USD for 4 nights in early Dec. They gave us the worst room, small, dirty without sunshine. I request a better room, the choice was downgrade to Queen size bed. I can only accept this room and request a change if other rooms available. I coughed seriously for that few nights. On the last night we found dirty stuff in the sink. The staff explained tha... read more
Business response:
Hello Chow Lan, Thank you for sharing your feedback regarding your recent stay. We regret that your experience did not meet your expectations and understand how frustrating it must have been to face these challenges during your visit. Your insights about room conditions and staff interactions have been noted, as we strive to enhance our guest experience. We appreciate your patience, and thank you for bringing these matters to our attention—it helps us to improve in the future.
Cheap Staff are not available on-site until the 3:00 p.m. check-in time. The office door remains locked with a notice stating, “We will not open until 3:00 p.m. for check-in.” The walls offer very little sound insulation, making conversations and activity from adjacent rooms clearly audible. Additionally, there was no running water during the stay, and the owner did not notify guests directly or offer any adjustment to the bill. Breakfast includes an additional charge, yet the offering consisted only of milk, cereal in a to ... read more
Business response:
Hello Pamela, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the check-in process and understand how important accessibility is for our guests. Sound insulation and beverage options during breakfast are also valuable points, as we aim to enhance comfort and satisfaction. Your insights have been noted for future consideration, and we hope to provide a better experience for our guests going forward. We encourage you to contact our management directly if you wish to discuss you... read more
Frequently asked questions about Carmel Oaks Inn & Suites (Clarion Collection)
How is Carmel Oaks Inn & Suites (Clarion Collection) rated?
Carmel Oaks Inn & Suites (Clarion Collection) has a 3.8 star rating with 2,240 reviews.
When is Carmel Oaks Inn & Suites (Clarion Collection) open?
Carmel Oaks Inn & Suites (Clarion Collection) is open now. It is open 24/7.