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Carter House Care Home - Country Court

4.5

Assisted Living Facilities
London

About this business

Wellness Assisted Living Facilities

Location details

1 - 2 Farnham Gardens, London, SW20 0UE, United Kingdom

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4.580 reviews

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J F

3 months ago

Sadly my dad had dementia and doesn't always recognise me but each time I visit the care team are always friendly and courteous. They pop in to see dad and make sure he has all he needs. It means that I am certain that he is well cared for.

Business response:

Thank you so much for your kind words. We're truly grateful for your trust and are glad to know our team's care gives you peace of mind. It's our privilege to look after your dad and ensure he's comfortable and supported.Kind regards,

Serif J

3 months ago

Carter House has been Mum's home for over two years now. As a family, we're grateful and extremely happy for the care she receives. The cheerfulness of the staff creates a lovely, welcoming environment to visit and for Mum to live in. We're confident her sterling care will continue due to the dedication of the team. Most importantly, Mum is very happy and enjoys every part of life at Carter House. Thank you to all.

Business response:

Thank you so much for your wonderful review. We're delighted to hear how happy your mum is at Carter House. Your kind words mean a lot to our team.Kind regards,

S W

5 months ago

Very pleased with all of the staffs attention for supporting my mother as it has not been easy for her . They have been very careful and attentive ensuring the best care possible was delivered . It would be very nice as been highlighted in the previous meetings that she could receive a weekly cheese salad. This as she can't chew meat Thank you for your support. .

Business response:

Thank you for your kind feedback-we're glad to hear you're happy with the care your Mother is receiving.We'll ensure the kitchen arranges a weekly cheese salad for her, as noted.Please let us know if there's anything else we can do.

Philip S

5 months ago

Carter House provides a warm and caring home for my brother who suffers from dementia. The activities organiser has been key to creating a much more active , engaged, environment for residents. A great asset. One staff member in particular is helpful and efficient at handing administration/welfare matters. Carers should be encouraged likewise to engage more closely. Staff shortages are sometimes a problem and clothes go missing!

Business response:

Thank you for your thoughtful review and kind words about our team and activities organiser - we're so glad to hear your brother feels supported and engaged here.We appreciate your feedback on staff engagement and the issue of missing clothing. We're actively working to address these areas and improve consistency.Thank you again for your support and honesty.

Kelly F

6 months ago

Don't have an issue with Carter House Care Home they are doing a great job by looking after my mum, so keep up the good work guys she also enjoys her self here, she gets involved in the activities they do. So well done guys thank you for all you do.

Business response:

thank you so much for your kind words and support! We're so pleased to hear your mum is enjoying herself and engaging with the activities in ways that suit her. We'll be sure to share your lovely feedback with the team-it really means a lot.

Nicole P

10 months ago

There are not enough words for me to use in order the praise the care my relative received from Carter House. Every single person from the cleaners to the customer services manager afforded him respect, empathy and kindness. It would be wrong for me to single out anyone because everyone was a credit to the care home. I will remain forever grateful to each one of you. You made a very lost gentleman (because of dementia) feel he was home and he quickly settled in because of your patience.

Business response:

Thank you so much for your heartfelt review. We are truly touched by your kind words and are honored to have been able to support your relative with care, respect, and kindness. It means so much to hear that he felt at home with us and was able to settle in comfortably. Your gratitude is deeply appreciated by everyone at Carter House-thank you.

Jane M

10 months ago

Carter House is a very well run care home. All the staff are very caring, attentive and professional. I know that all my mum's care needs are met and I can trust them to look after her. She is regularly seen by a doctor too which is very reassuring. It is also very clean. Thank you to everyone.

Business response:

Thank you for your kind words. We're delighted to hear that you feel confident in the care your mum receives at Carter House. Our team takes great pride in providing attentive and professional care in a clean and welcoming environment. Your trust and appreciation mean so much to us. Thank you!

M L

10 months ago

When my husband entered the care home 18 months ago, things were very difficult for both of us. Thankfully, after several weeks, things changed dramatically for the better. All the staff are always pleasant, polite and caring. It is a wonderful atmosphere to walk into. Staff not being available some weekends to answer the call bell for entry. Also, sometimes there was no-one at weekends to take a phone call from the office in the morning, when I tried to phone around 9.30am. Thankfully this problem has now been resolved. I h... read more

Business response:

Thank you for your thoughtful review. We're so glad to hear that your experience has improved and that you feel supported by our caring team. We appreciate your understanding as we worked to address the earlier concerns and are pleased to know they have been resolved. Your kind words mean a great deal to everyone at the home-thank you!

Maureen K

10 months ago

Carter House is such a well-run care home. I am confident our mum is happy, well looked after and in safe hands. The staff here are truly amazing and work so hard. The staff interaction with the residents is truly amazing, and as a visiting family member I am always given such a warm welcome. There is always so much for the residents to do thanks to the activity co-ordinators, who ensure that all residents are included in the various activities. Unlike many other care homes where staff turnover is constant, here at Carter Ho... read more

Business response:

Thank you for your wonderful feedback. We're so pleased to hear that you feel confident and reassured about the care your mum receives at Carter House. Our team works hard to create a warm and engaging environment for both residents and their families, and it's heartening to know this is appreciated. Your kind words mean a lot to us all-thank you!