Carter House Care Home - Country Court

Sarah McEachron 

on Google

3 months ago

Very well organised and managed. We felt well supported when moving my mum from another Hone to Carter House. The staff are all very friendly and approachable. If you have a concern or worry, there are clear chains of command and procedures to assist you. The Activities for the residents are so well thought out and fun for them. The accommodation is clean and the facilities are good. The carers do their very best to meet the needs of the residents and to give them choices in everything , from how their care is managed to c... read more

Conversation Session 

on Google

3 months ago

Beautiful environment, very homely with hospitable carers and staff. Improving and enabling their residence to live a better and independent lives. Family members of residence are well informed about day to day activities and welfare of their loved ones. 

Stretford Court 

on Google

3 years ago

Not good enough! I have just tried to phone to ask if I can visit a friend tomorrow (wise to check in case an infection breaks out as it saves a wasted journey). I called four times - each time the phone cuts off after 6 minutes and 20 seconds - that's 25 minutes and no answer. Yes, it is the weekend but what happens when you turn up at the weekend or out of office hours? You wait and wait and wait having rung the bell and no one comes. Meal times are well over by 6.15pm so there is no excuse. The staff I have met have been ... read more

len ayton 

on Google

11 years ago

My mother was in carter house for just over a year, although she had dementia, she was left in Urine Sodden Pads from early evening till 9.30 the next morning, how disgusting and dreadful for old people. She was never washed properly, her finger nails were so rotten they looked like she had been in a coal mine. Her diet sheet stated she was to be given Pureed food, NEVER, we visited at dinner times on quite a few occasions to find she had been given fish and Chips, Pieces of Chicken, everything that had to be cut up, NEVER P... read more

Karen Mousley 

on Google

4 years ago

Carter House is a wonderful care home with amazing staff and a lovely friendly atmosphere. The staff are always kind and caring and do an excellent job.