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Carter House Care Home - Country Court

4.9

About this business

Carter House Care Home is located in a quiet residential area in Raynes Park, South West London. Your loved one is in good hands with our experienced and dedicated team providing compassionate and family-orientated residential and dementia care. Recently refurbished, our luxurious home features beautiful spacious lounges and inviting dining areas, a hair salon and a pub. Residents enjoy a wide range of activities and entertainment tailored to their individual needs and preferences, from crafts and singing to gardening and ge... read more

Location details

1 - 2 Farnham Gardens, London, SW20 0UE, United Kingdom

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4.915 reviews
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Sarah McEachron's profile image
Sarah McEachron 
3 months ago

Very well organised and managed. We felt well supported when moving my mum from another Hone to Carter House. The staff are all very friendly and approachable. If you have a concern or worry, there are clear chains of command and procedures to assist you. The Activities for the residents are so well thought out and fun for them. The accommodation is clean and the facilities are good. The carers do their very best to meet the needs of the residents and to give them choices in everything , from how their care is managed to c... read more

Conversation Session's profile image
Conversation Session 
3 months ago

Beautiful environment, very homely with hospitable carers and staff. Improving and enabling their residence to live a better and independent lives. Family members of residence are well informed about day to day activities and welfare of their loved ones. 

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Stretford Court 
3 years ago

Not good enough! I have just tried to phone to ask if I can visit a friend tomorrow (wise to check in case an infection breaks out as it saves a wasted journey). I called four times - each time the phone cuts off after 6 minutes and 20 seconds - that's 25 minutes and no answer. Yes, it is the weekend but what happens when you turn up at the weekend or out of office hours? You wait and wait and wait having rung the bell and no one comes. Meal times are well over by 6.15pm so there is no excuse. The staff I have met have been ... read more

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len ayton 
11 years ago

My mother was in carter house for just over a year, although she had dementia, she was left in Urine Sodden Pads from early evening till 9.30 the next morning, how disgusting and dreadful for old people. She was never washed properly, her finger nails were so rotten they looked like she had been in a coal mine. Her diet sheet stated she was to be given Pureed food, NEVER, we visited at dinner times on quite a few occasions to find she had been given fish and Chips, Pieces of Chicken, everything that had to be cut up, NEVER P... read more

Karen Mousley's profile image
Karen Mousley 
4 years ago

Carter House is a wonderful care home with amazing staff and a lovely friendly atmosphere. The staff are always kind and caring and do an excellent job. 

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Frequently asked questions about Carter House Care Home - Country Court

How is Carter House Care Home - Country Court rated?

Carter House Care Home - Country Court has a 4.9 star rating with 15 reviews. 

When is Carter House Care Home - Country Court open?

Carter House Care Home - Country Court is open now. It is open 24/7.