This profile has been claimed by the business owner or representative.
Carter House Care Home - Country Court
About this business
Location details
1 - 2 Farnham Gardens, London, SW20 0UE, United Kingdom
Get directions
Carter House is a very well run care home. All the staff are very caring, attentive and professional. I know that all my mum's care needs are met and I can trust them to look after her. She is regularly seen by a doctor too which is very reassuring. It is also very clean. Thank you to everyone.
Business response:
Thank you for your kind words. We're delighted to hear that you feel confident in the care your mum receives at Carter House. Our team takes great pride in providing attentive and professional care in a clean and welcoming environment. Your trust and appreciation mean so much to us. Thank you!
When my husband entered the care home 18 months ago, things were very difficult for both of us. Thankfully, after several weeks, things changed dramatically for the better. All the staff are always pleasant, polite and caring. It is a wonderful atmosphere to walk into. Staff not being available some weekends to answer the call bell for entry. Also, sometimes there was no-one at weekends to take a phone call from the office in the morning, when I tried to phone around 9.30am. Thankfully this problem has now been resolved. I h... read more
Business response:
Thank you for your thoughtful review. We're so glad to hear that your experience has improved and that you feel supported by our caring team. We appreciate your understanding as we worked to address the earlier concerns and are pleased to know they have been resolved. Your kind words mean a great deal to everyone at the home-thank you!
Carter House is such a well-run care home. I am confident our mum is happy, well looked after and in safe hands. The staff here are truly amazing and work so hard. The staff interaction with the residents is truly amazing, and as a visiting family member I am always given such a warm welcome. There is always so much for the residents to do thanks to the activity co-ordinators, who ensure that all residents are included in the various activities. Unlike many other care homes where staff turnover is constant, here at Carter Ho... read more
Business response:
Thank you for your wonderful feedback. We're so pleased to hear that you feel confident and reassured about the care your mum receives at Carter House. Our team works hard to create a warm and engaging environment for both residents and their families, and it's heartening to know this is appreciated. Your kind words mean a lot to us all-thank you!
I would like to thank the great staff team at Carter House for the lovely summer fair/party they held last Sunday. The staff pulled out all the stops and every resident had a smile on their face. My mum thoroughly enjoyed herself. The weather was great, the food delicious and the music from the weekly musician was fantastic. Thank you everyone.
Business response:
Thank you very much for your comments. I will agree with you. It was an enjoyable day. For the residents and families but also all the staff. And of course, we were super lucky with the weather. I will pass your comments to all the staff who participated in all the preparations. Thank you for coming and thank you again for your feedback. Kind regards.
From the moment my sister moved into Carter House in April 2024 we have been very happy with the way she has been cared for. The staff are friendly and nothing is too much trouble for them day and night. They keep us well informed of everything she does and although she does not yet participate in a lot of the activities, I am sure as time goes on she will.
Business response:
Thank you so much for your kind words. I will share them with our staff on your behalf. Our team is dedicated to ensuring that all our residents feel like family, rather than just residents of a care home. Thank you again
A beautiful care home with a beautiful garden. All staff make you feel welcome. Family member is happy and content living at Carter House. They have made friends with other residents and enjoy his weekly arts and crafts and quiz morning.
Business response:
Hello, thank you very much for your kind comments. I am really happy your family member feels content living at our home. Our activities team is dedicated to constantly innovating our arts & crafts sessions, ensuring that all residents have engaging experiences. Creating a sense of belonging is paramount to us; we want every resident to feel that Carter House is truly their home. Kind regards.
Mum moved into Carter House in January and is happy and well cared for. It was a relief to find a home where I felt she was in good hands with the caring staff. Everyone at Carter House is always helpful, and friendly and updates me when I visit on how Mum is doing. She celebrated her 100th Birthday in February and the amazing effort that was put into arranging her party was incredible, from decorating the room and the delicious food and cake made it a memorable day for her and the family. The whole team makes sure she is in... read more
Business response:
I'm delighted to hear that your Mum has settled in so well at Carter House and that she's happy and cared for. It's heartwarming to know that the team goes above and beyond to ensure your Mum feels included and enjoys special occasions like her 100th birthday celebration. The attention to detail, from arranging the party to addressing her specific needs, speaks volumes about the level of care and dedication at Carter House. It's wonderful to hear about the positive impact they've had on your Mum's well-being. Thank you.
Carter House Care Home is a place I would tell anyone about. The staff are very friendly and caring, always close to hand in case needed. The home is all clean and tidy. My mother was in Carter House as a respite user and she loved it and chose it as the place she wanted to stay.
Business response:
Thank you so much for taking the time to share your kind words about Carter House Care Home. We are truly grateful for your positive feedback and delighted to hear about your mother's positive experience with us. Our dedicated staff members are committed to providing the best care possible and it warms our hearts to know that you found them to be friendly and caring. Maintaining a clean and tidy environment is a top priority for us, as we believe it contributes to the well-being and comfort of our residents. We are very happ... read more
My auntie has been at Carter House for about 18 months. She has been assessed by social workers, and they have all said she needs nursing care. This has been going on since December 2022, and I’m still no further on. I ask when I visit about what’s happening, and all I get is she has been assessed. The staff I talk to on her floor are very nice, and I know it’s a hard job and my Auntie can be difficult. The manager doesn’t seem to stay long, there have been two different managers since my auntie has been there.
Business response:
Thank you for your comments Yvonne. I have checked with the management and was told that we have requested your Aunt’s needs to be assessed for nursing needs. I will check with the social worker if there is any progress with this request. I understand that you are looking to move your Aunt closer to your family home. It is for the social worker to review this request. I will also contact them to see if there is any update on this. I appreciate that staff changes can be a bit unsettling for the families and residents. We are ... read more
Frequently asked questions about Carter House Care Home - Country Court
How is Carter House Care Home - Country Court rated?
Carter House Care Home - Country Court has a 4.5 star rating with 85 reviews.
When is Carter House Care Home - Country Court open?
Carter House Care Home - Country Court is open now. It is open 24/7.