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Carter House Care Home - Country Court
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Location details
1 - 2 Farnham Gardens, London, SW20 0UE, United Kingdom
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I would like to thank the great staff team at Carter House for the lovely summer fair/party they held last Sunday. The staff pulled out all the stops and every resident had a smile on their face. My mum thoroughly enjoyed herself. The weather was great, the food delicious and the music from the weekly musician was fantastic. Thank you everyone.
Business response:
Thank you very much for your comments. I will agree with you. It was an enjoyable day. For the residents and families but also all the staff. And of course, we were super lucky with the weather. I will pass your comments to all the staff who participated in all the preparations. Thank you for coming and thank you again for your feedback. Kind regards.
From the moment my sister moved into Carter House in April 2024 we have been very happy with the way she has been cared for. The staff are friendly and nothing is too much trouble for them day and night. They keep us well informed of everything she does and although she does not yet participate in a lot of the activities, I am sure as time goes on she will.
Business response:
Thank you so much for your kind words. I will share them with our staff on your behalf. Our team is dedicated to ensuring that all our residents feel like family, rather than just residents of a care home. Thank you again
A beautiful care home with a beautiful garden. All staff make you feel welcome. Family member is happy and content living at Carter House. They have made friends with other residents and enjoy his weekly arts and crafts and quiz morning.
Business response:
Hello, thank you very much for your kind comments. I am really happy your family member feels content living at our home. Our activities team is dedicated to constantly innovating our arts & crafts sessions, ensuring that all residents have engaging experiences. Creating a sense of belonging is paramount to us; we want every resident to feel that Carter House is truly their home. Kind regards.
Mum moved into Carter House in January and is happy and well cared for. It was a relief to find a home where I felt she was in good hands with the caring staff. Everyone at Carter House is always helpful, and friendly and updates me when I visit on how Mum is doing. She celebrated her 100th Birthday in February and the amazing effort that was put into arranging her party was incredible, from decorating the room and the delicious food and cake made it a memorable day for her and the family. The whole team makes sure she is in... read more
Business response:
I'm delighted to hear that your Mum has settled in so well at Carter House and that she's happy and cared for. It's heartwarming to know that the team goes above and beyond to ensure your Mum feels included and enjoys special occasions like her 100th birthday celebration. The attention to detail, from arranging the party to addressing her specific needs, speaks volumes about the level of care and dedication at Carter House. It's wonderful to hear about the positive impact they've had on your Mum's well-being. Thank you.
Carter House Care Home is a place I would tell anyone about. The staff are very friendly and caring, always close to hand in case needed. The home is all clean and tidy. My mother was in Carter House as a respite user and she loved it and chose it as the place she wanted to stay.
Business response:
Thank you so much for taking the time to share your kind words about Carter House Care Home. We are truly grateful for your positive feedback and delighted to hear about your mother's positive experience with us. Our dedicated staff members are committed to providing the best care possible and it warms our hearts to know that you found them to be friendly and caring. Maintaining a clean and tidy environment is a top priority for us, as we believe it contributes to the well-being and comfort of our residents. We are very happ... read more
My auntie has been at Carter House for about 18 months. She has been assessed by social workers, and they have all said she needs nursing care. This has been going on since December 2022, and I’m still no further on. I ask when I visit about what’s happening, and all I get is she has been assessed. The staff I talk to on her floor are very nice, and I know it’s a hard job and my Auntie can be difficult. The manager doesn’t seem to stay long, there have been two different managers since my auntie has been there.
Business response:
Thank you for your comments Yvonne. I have checked with the management and was told that we have requested your Aunt’s needs to be assessed for nursing needs. I will check with the social worker if there is any progress with this request. I understand that you are looking to move your Aunt closer to your family home. It is for the social worker to review this request. I will also contact them to see if there is any update on this. I appreciate that staff changes can be a bit unsettling for the families and residents. We are ... read more
Things seem to be picking up a bit now but over the past year and a half my father has been in there so many changes of staff etc. You really need to steady the ship as they say, but yes, I can see a bit more active stuff going on and also make sure to keep loved ones updated. Okay, thank you.
Business response:
Thank you Vince for your comments. I appreciate that staff changes can be a bit unsettling for the families and residents. We are trying to avoid them as much as possible. Please be reassured that there are no more planned staff changes in the foreseeable future. We have a good team of staff at all levels who will try their best to provide the best care for all our residents. Any time you have any concerns please do not hesitate to speak to any of us, on the floor or in the office. Our home manager is always happy to speak t... read more
Staff are caring and are always available. My father is very comfortable and relaxed in this environment. The care home seems very clean and tidy. The only problem I have is that on a hot summer's day, the common room can be very hot and uncomfortable.
Business response:
Thank you very much, Kirk, for your review. I will pass your comments on to our staff. Carter House enjoys a lot of sunshine during the day. It does occasionally mean that the lounge rooms do get quite warm. For safety reasons, we are not able to open the windows wider than the health and safety regulations will allow. We have installed A/C coolers in each of the loungers and have a few industrial fans. Where possible, we offer to take our residents to the garden during the day. I will pass your comment on to our manager to ... read more
I've been very happy with my mother's care in the last eleven months since she moved in. The facilities are lovely and clean, the gardens are nice and, most importantly, the staff are great. I feel total confidence she is cared for well in my absence and any issues or changes are quickly and clearly communicated. Everyone at Carter House Care Home has made a tricky period much easier than I ever thought it would be.
Business response:
Hi Carl, Thank you for your kind words it really means a lot to us, and thank you for taking the time to leave us a review. I have passed on your message to the rest of our team at Carter House. Kindest regards, Gemma
Frequently asked questions about Carter House Care Home - Country Court
How is Carter House Care Home - Country Court rated?
Carter House Care Home - Country Court has a 4.5 star rating with 80 reviews.
When is Carter House Care Home - Country Court open?
Carter House Care Home - Country Court is open now. It is open 24/7.