CenterPoint Energy's Home Service Plus

Bill B. 

on Yelp

6 years ago

Called at 8 am on 8/7 to request service on AC that quit working. Earliest appointment available is 8/26. That's almost 2 weeks without AC in the summer. 

Jackie E. 

on Yelp

6 years ago

I had an appointment window of 4 hours and half way through received an automated messsge that no one was coming. Tried to call but it took 30 minutes to get a person and no reason given. Terrible customer service!!! 

Jamie L. 

on Yelp

6 years ago

The AC is finally fixed! Here's what I've learned: It's been just about 3 weeks since we called Home Service Plus to come fix our AC. We have been with them for years. We pay our monthly fees just in case something comes up. This time it did and we wanted help. They weren't able to come out for a week, so we had to go up north since it was over 91 in our house. They sent a guy out to fix it. Discovered we needed a new motor. They refused to call a company to have them open up shop to get our motor. He said the part would be ... read more

Jay G. 

on Yelp

6 years ago

I've been a Home Service Plus customer for 20+ years now. I have my home, and two rental properties covered under the HSP program. For many years I would say they had given me excellent service, however in the last few years I have noticed service lead times get longer and longer. This past winter one of my renters had to wait several days for the furnace repair, and the technician missed the first scheduled appointment window. Yesterday I called to schedule a repair to my furnace (A/C) blower fan, and the soonest repair app... read more

Martin B. 

on Yelp

6 years ago

This is a completely useless service. We had our A/C go out and waited two weeks for a service tech to come out (fine, it's the busy season, we get that) but when he did he "wasn't equipped to handle the repair" and it would take another two weeks to get the actual repair done and NOT BE COVERED under the HSP plan. We called a competitor who came out the NEXT DAY and fixed it for less than what was quoted by HSP. Not worth our time nor our money. 

Heber G. 

on Yelp

6 years ago

I signed up for the replacement plan, which is a form of insurance for many of your appliances. Under this rather expensive plan, I was eligible for up to $450.00 if my water heater had to be replaced. A couple of months later the heater started leaking quite profusely from the bottom. I spent hours trying to get a hold of them. When I finally did, they sent out a guy to look at it who upon assessing it, determined that it indeed had to be replaced. However, days later, when I called Center Point to ask about the refund, the... read more

Mary H. 

on Yelp

6 years ago

More than 4 months ago after I missed two days of work due to CenterPoint's mistakes. They agreed to credit my account $100 to help partially compensate my lost wages. To date I have NOT received that credit. One month ago I called again. They apologized and said they would get the credit on my account. After waiting over four months for the credit, I paid the next bill $100 short. They assured me they would do it this time. They pulled more money from my account than the check written out to them was written out for! I cal... read more

Perry H. 

on Yelp

6 years ago

We have been satisfied with their past service, but this issue is a dealbreaker. Our water heater is now out of commission for the third time in a month. During today's visit they ordered a part, to be delivered today, and the service guy said we might be able to get it installed yet today (Thursday). On its arrival we immediately called in. We we told the earliest we could get someone here was Saturday. When we told them this was unacceptable on the third instance of the same problem, we were told there was nothing that cou... read more

Melissa F. 

on Yelp

6 years ago

Thanks to Ashley and Home Service Plus I finally got rid of a rented water softener. I've been renting one for 9 years and was curious about how renting compared to purchasing so I called their equipment sales department and Ashley sent me 2 optIons. I selected the higher efficiency model and before weeks end, it was delivered and installed. Thanks to the easy financing - right on bill - it's not a large single payment. I figured out that my rental fee over the past 9 years could have paid for 3 softeners! Wish I'd done this... read more