CenterPoint Energy's Home Service Plus

Pat O. 

on Yelp

4 years ago

Well complaints continue to mount about Home Service Plus their customers don't like to wait a long time to get their appliances fixed, and don't like it when they wait for the service guy to show up and cancels the appointment at the last minute. When you look at all of the complaints online you would think that CenterPoint needs to make some changes, considering that would make their customers happier but so far that hasn't happened after several years. Recently they have used Covid 19 as the excuse for poor service, they ... read more

Ron O. 

on Yelp

4 years ago

It took Centetpoint 3 weeks to get a timer for our dryer. I personally called the Speed Queen manufacturer and was told the part was in stock and could be shipped overnight. Centerpoint indicated they needed to order the part in order for it to be covered. Yup... 3 weeks. When the part arrived, I called to set up the appointment for the install. I was told to expect them from 8:00 am to 4:00 pm on the day scheduled but the technician never showed up. Now it is rescheduled from 8 to 4 for another day. This is really po... read more

Chris O. 

on Yelp

4 years ago

We pay for the full coverage and despite the scheduling issues everyone complains about, it's still worthwhile. We also pay for the main drain cleaning and our recent experience was HORRIBLE. First they cancelled the appointment and said we'd be handled in the morning. We have backed up sewage and unflushable toilets and they didn't show till after 6pm the next day. Then the worst...they cleaned out the roots and LEFT BOTH MAIN DRAIN AND STACK CLEANOUTS TOTALLY OPEN...and they left without letting us know. After two days of ... read more

Leandra L. 

on Yelp

4 years ago

Would rate 0 stars if given option. Washing machine quit working 9/27. Got an error message all Sunday. When I called Monday, earliest they could schedule was October 5th, a week out. So original window was supposed to be 8am-noon. After no one showing up or calling, I called at 1:38 and was told they were running behind and my appointment had been pushed back to expect him by 5pm (no one called to tell me this either - I had to call to see what was happening). So he calls that he's on his way 13 minutes before 5pm, show up ... read more

Brad W. 

on Yelp

4 years ago

We have been with this company for years and the service has continuously deteriorated into what it is today. I am mostly concerned with with the Home Service plan part of the business. After years of paying monthly fees I called them to repair my gas grill and they came out and after looking at it said that the parts it needed were not covered under the plan. I was told that they would repair or replace anything they could not fix. Now this month we called them to repair our dryer. They could not get us scheduled for two we... read more

Bill B. 

on Yelp

4 years ago

Called at 8 am on 8/7 to request service on AC that quit working. Earliest appointment available is 8/26. That's almost 2 weeks without AC in the summer. 

Jackie E. 

on Yelp

4 years ago

I had an appointment window of 4 hours and half way through received an automated messsge that no one was coming. Tried to call but it took 30 minutes to get a person and no reason given. Terrible customer service!!! 

Jamie L. 

on Yelp

5 years ago

The AC is finally fixed! Here's what I've learned: It's been just about 3 weeks since we called Home Service Plus to come fix our AC. We have been with them for years. We pay our monthly fees just in case something comes up. This time it did and we wanted help. They weren't able to come out for a week, so we had to go up north since it was over 91 in our house. They sent a guy out to fix it. Discovered we needed a new motor. They refused to call a company to have them open up shop to get our motor. He said the part would be ... read more

Jay G. 

on Yelp

5 years ago

I've been a Home Service Plus customer for 20+ years now. I have my home, and two rental properties covered under the HSP program. For many years I would say they had given me excellent service, however in the last few years I have noticed service lead times get longer and longer. This past winter one of my renters had to wait several days for the furnace repair, and the technician missed the first scheduled appointment window. Yesterday I called to schedule a repair to my furnace (A/C) blower fan, and the soonest repair app... read more