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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
i have took it in many times for the same reasons. never really fixed. and when left without a car for more then 2 days. i'm not given a loaner. i have to bus every where with my two kids under 3 and walk home from work. because i work graveyard and there's no busses at 4 AM.
Business response:
We understand how disruptive it can be when vehicle concerns require multiple visits and impact your daily routine. Our team is committed to helping customers keep their vehicles running reliably, and we appreciate you sharing how this experience affected you and your family. Feedback like this helps us evaluate how we can better support customers throughout the service process. If you would like to discuss your experience further, please contact our Service Director, John Meyer, at 562-402-2277.
We Purchased a Nissan Pathfinder Cash Deal Mind you. Still under factory Warranty it was a Gift for our son. 3days in the engine light came on took the Vehicle back it was in the shop for 2 1/2 days. I told them that my Son lives of state and it was a surprise for him so we needed it back ASAP. We drove it for 2 days before he picked it up. We didn't see the Check engine Light anymore. Thank God he was able to make it home without any problems. Until a Few days Later the Vehicle didn't start so he called the Auto club out fo... read more
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding the condition of your vehicle and the service support provided after purchase. We strive to ensure thorough vehicle inspections, clear communication, and dependable support throughout both sales and service experiences. We value all feedback as it helps us review internal processes and improve consistency in how concerns are addressed. Please contact Angelica Pleites in Customer Service at 855-971-8323 to discuss this further.
Went to pay and was told 3% would be charge if I used a credit card. I looked around there was no sign behind Edwardo, nothing taped to his computer or on the counter before me. Mr Ortiz then lifted a display that was covering a sheet of paper.The only sign was in SPANISH! I told Edwardo I had no idea what it said and why wasn't their extra fee notice in English. This is America! I asked for a supervisor. They were going to charge me the 3% so I paid by debit card which I wasn't prepared to do. Mr Ortiz then walked out with ... read more
Business response:
We strive to create an environment where every guest feels respected, informed, and supported throughout their visit. Feedback like yours is important to us as we continue working to improve communication and the overall customer experience at our dealership. Please contact Angelica Pleites in Customer Service, at 855-971-8323 so we can learn more and further discuss your experience.
This dealer scamming people, paying for the premium service and they don't even complete what is covered for that services. Two times now they did not rotate my tires when it's was clearly part of the service and I know for a fact cause one wheel has a slow leak and that wheel did not move. Makes me think what else are they skipping out on, TRIE SCAM ARTISTS!
Business response:
We understand how important it is for included maintenance items to be fully completed as part of a service visit. Our team is committed to delivering consistent, transparent service and ensuring all work is properly documented and performed as expected. We appreciate you taking the time to share your concerns. Please contact our Service Director, John Meyer, at 562-402-2277 so we can review your service details with you directly.
Quoted prices somewhat not competitive.
Business response:
Thank you for your feedback about our pricing. We appreciate your honest input as it helps us better serve our customers. We're grateful for your rating and hope other aspects of our service met your expectations.
Bad don't recommend the service and the ppl work slow don't like the place
Business response:
We aim to provide efficient and attentive service to every guest, and it's disappointing to hear this visit did not meet those expectations. Our team is continually working to improve both timeliness and overall experience for those we serve. Feedback like this helps us stay focused on delivering better service moving forward. Please reach out to our Service Director, John Meyer, at 562-402-2277 so we can learn more about your visit.
One star, but even that is too much!!! Bunch of crooks. Taking advantage of an elderly lady. My mom walked in there for an oil change and for them to take care of a recall and my mom walked out of there paying almost $1000 because "she needed a new oil pan". Ridiculous crooks! We will not be going back!
Business response:
We appreciate you taking the time to share this feedback and are concerned to hear about your experience. Our team aims to provide clear explanations and transparent recommendations so customers can make informed decisions about their vehicle. We take concerns like this seriously as we continue working to improve trust and communication. Please reach out to our Service Director, John Meyer, at 562-402-2277 so we can assist you further.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,890 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open tomorrow at 9:00 a.m.