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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I asked to see the cheapest car and the dealer did not show me the cheapest car. I found out by googling. Also I ended up buying a used car and they said that they would fix the scratches on it and Ive called three times and they keep giving me the runaround.
I took my car because battery wasn't working when the car is brand new .... Battery got replaced than couple days i got the engine light showing on my car.... i had to schedule another appointment and missed work because the mechanic of the dealer forgot to delete the codes that appeared on the car when he replaced the battery .... I lost 1 day of work because they forgot to deleted the codes
Business response:
Thank you for the feedback. We apologize if there was an error on our part, we do try our best to resolve them with a solution. At your earliest convenience, please contact John Meyer, Fixed Operations Director, at 855-971-8323 so we can discuss the situation further.
Took longer than what they say
Business response:
Hello, we appreciate your feedback. Our goal is to make the purchase process easy for our customers, and we're sorry that your visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact John Meyer, Fixed Operations Director, at 855-971-8323.
Service is horrible here.
Business response:
We're disappointed to hear about your negative experience as we want to provide every customer with a 5-star experience. We would like more details about your visit with us so we can address your concerns. We are unable to identify you by this screenname so at your earliest convenience, please contact John Meyer, Fixed Operations Director, at 855-971-8323.
Waited 3 months to get the part for the ABS recall, which I understand that's how it is these days. Took my car in, when I got it back the brake went all the way to the floor before the car would stop. Took it back, the advisor told me that's just how it is now, but they would look at it. When he called to say it was done, he said it "was a little better." It really was a huge difference. It felt normal again, did not go all the way to the floor. Now, the brake light comes on and off at random times. I'm afraid I will have t... read more
Business response:
We appreciate that you trust us enough to work on your vehicle and can understand that this must be frustrating. We are unable to identify you by this screenname but we would like to speak with you regarding your vehicle and your visit so we can address your concerns. At your earliest convenience, please contact John Meyer, Fixed Operations Director, at 855-971-8323.
Service was horrible. Transmission went out and they did not put it in correctly
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating and we would like to look into this for you. We are unable to identify you by this screenname to reach out directly so at your earliest convenience, please contact John Meyer, Fixed Operations Director, at 855-971-8323.
It was really bad customer service very poor service manager very rude
Business response:
We never want customers to feel like we are not providing them with the absolute best in customer service. We are unable to identify you by this screenname but we would like the opportunity to speak with you regarding your visit so we can address your concerns. Please contact John Meyer, our Fixed Operations Director, at 855-971-8323 at your earliest availability.
Terrible. They supposedly checked our electrical system, but voltage meters show otherwise. We still needed service elsewhere. They recommended over $3,000 worth of services we did not need. Luckily we have an ASE certified mechanic on standby who confirmed our control arm was fine and then did our brakes for 25% of the cost Cerritos wanted. Don't waste your time here. It's the worst service department we've ever been to. They are understaffed, over promised other customers who were there wanting to pick up their vehicle. GO... read more
Business response:
We always want to provide our customers with a 5-star experience so were disappointed to hear you did not. We are unable to identify you by this screenname but we would like to speak with you about your visit to get some information so we can address your concerns. At your earliest convenience, please contact John Meyer, our Fixed Operations Director, at 855-971-8323.
New Transmission Clamp for cooler hose not installed or fell off/not installed correctly Car broke down 3 days after service
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,554 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.