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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
they didn't check my tires when I got in my car my tire said low tire pressure. they said it would be done same day and it was not done till afternoon on next day! I had to uber with my kids to school and back then again to pick them up and go home. they could of at least gave me a car to use while they had mine
Business response:
We would like to speak with you regarding your experience to get some additional information so we can address your concerns. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
The service advisor was inattentive and was not customer oriented at all. He was not knowledgeable about the service history of the car in spite of the fact that all service maintenance took place at Cerritos Nissan and therefore would have had a record there. Also, the fluids were not topped off as was indicated on the report. For example, the coolant level was in the minus range.
Business response:
Were concerned hearing this feedback and we want to make things right if something was missed on our behalf. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323. Thank you.
Car has lots of issues and went dealer and they couldnt help I regret buying a car there
Business response:
Were concerned hearing this feedback as our vehicles undergo extensive safety inspections prior to sale. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323 to discuss this further.
When you trust someone with an investment you want them to take care of it and look out for you and your car. Unfortunately Cerritos nissan looking to force me to spend more money with them lost my buisness. I trusted no one but them with my car and now my car supposedly need 12,000 worth of work and is not drivable. I feel cheated and I will not be returning to Cerritos nissan.
Business response:
Were disappointed to hear this feedback. During your appointment, upon inspection, we found that you had needed multiple maintenance issues handled such as a new transmission, front control arms, brake pads/rotors, and spark plugs due to normal wear and tear as well as mileage on the car. We would be happy to discuss your inspection as well as go over a plan that works for you so we can get your vehicle in top shape again. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 to discuss... read more
I had a 1:30 appointment, arrived at 1:20. I had to wait 15 minutes for someone to attend to me. The person I had an appointment with was off that day so another service advisor was assigned (Marco Soto). Once my car was checked in I was told that it would take 3 hours for service. I waited in the lobby for my car and not once was notified of where my car was in the process as I used to receive before (text messages). I was contacted by two different sales reps by phone saying that they see that I am having my car serviced a... read more
Business response:
Were disappointed to hear this feedback as this is not the level of service we strive for. We want to understand more details of your experience and see what we can do on our end to make this better. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
It took them 5 hours for an oil change No good and they charge me without even they do the oil change
Business response:
Our record do indicate that an oil change was performed so we want to understand your comments so we can address your concerns. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
HORRIBLE!!! They said they did some repairs and that was not true. They said they had changed the battery pads.There was no service to that battery it was all dirty. Also the throttle body service. It looked like nothing was done. I give it less then POOR!!! I will not deal with this place anymore!
Mal servicio nisiquiera pusieron el sticker de las millas despues del cambio de aseite y el carro tiene un problema que se activan los sensores y despues se convierten en errores desde que compre el carro y el representante de nissan Marco nisiquiera me pudo dar una Buena explicacion y trataba de decirme que la garantia no Cubria eso cuando el carro tiene problemas desde que lo compre y estaba bajo garantia
I been taking my car 4x already and they just fix the problem for some days and the problem always comes back. I dont know what else to do
Business response:
Were disappointed to hear a problem is reoccurring to your vehicle. We want to speak with you to gather more details from you about this incident, at your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,876 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open tomorrow at 9:00 a.m.