Champion Windows and Home Exteriors of Austin

Maryann B. 

on GuildQuality

8 years ago

They need to stop over booking and do their job properly for the people they promise the work to. They are better off having 10 satisfied customers instead of 30 that are mad with them because they don't fulfill their promised. 

Yolanda K. 

on GuildQuality

8 years ago

For smaller jobs, there is a chance you will get delayed time after time for your installation. They provide one excuse after the other as to why it kept getting delayed. It took 3-4 tries for me to get my windows installed. 

Tim K. 

on GuildQuality

8 years ago

They just had to schedule the installers on the most inconvenient day for me. They said I would get $100 off, which I did not get. The installers showed up late and could not finish the job that day. They did all but one window, which they left in the grass. They had the wrong door, but we did not discover that until they had removed the old door so they installed the wrong door. Then we had to wait 2-3 months before they could get the right door. They forced us to wait on getting the correct door in before they would finish... read more

Michael M. 

on GuildQuality

8 years ago

The staff was rude and aggressively bullying. They didn't show up on time and didn't meet the deadline requirements. When I tried to get these issues resolved, I had to get upper management involved because lower management would not respond to me. 

Les C. 

on GuildQuality

8 years ago

I'm satisfied with the windows, but I'm not satisfied with customer support. 

Marlan C. 

on GuildQuality

8 years ago

Office staff did not respond to customer referral program. I was referred by a friend and he was suppose to given a referral fee and nobody has responded yet, 4 months later with multiple phone calls. I can't possibly refer anyone to a company that will not do what they say they will.