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Champion Windows and Home Exteriors of Austin
- Windows Installation
- Austin, TX
About this business
Location details
9402 Business Dr, Austin, TX, 78758, United States
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The staff was rude and aggressively bullying. They didn't show up on time and didn't meet the deadline requirements. When I tried to get these issues resolved, I had to get upper management involved because lower management would not respond to me.
I'm satisfied with the windows, but I'm not satisfied with customer support.
Office staff did not respond to customer referral program. I was referred by a friend and he was suppose to given a referral fee and nobody has responded yet, 4 months later with multiple phone calls. I can't possibly refer anyone to a company that will not do what they say they will.
Project took nearly 6 months to complete while promised to be done in 6 to 8 weeks (including license, order material and installation). Also a lot of mistakes due to wrong calculation from their part which cost me to pay more at the end to fix.
They have not returned any of my phone calls to address any of the issues I have with the windows I had installed.
The installers are really good at what they do but the organization and management is bad at keeping the work orders organized and correct.
Frequently asked questions about Champion Windows and Home Exteriors of Austin
How is Champion Windows and Home Exteriors of Austin rated?
Champion Windows and Home Exteriors of Austin has a 4.3 star rating with 484 reviews.
When is Champion Windows and Home Exteriors of Austin open?
Champion Windows and Home Exteriors of Austin might be open. It requires an appointment.