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Champion Windows and Home Exteriors of Knoxville
- Windows Installation
- Knoxville, TN
About this business
Location details
3501 Workman Rd, Suites E & F, Knoxville, TN, 37921, United States
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We had many promises made by the salesman, that were not fulfilled in terms of time and other aspects of the agreement. It was totally impossible to reach anyone with customer service. It took 5-6 months for the windows to come in, and we were told 4-5 weeks. Once they came in, a number of them had scratches and have to be replaced.
Champion Windows of Knoxville will not return your calls.
Customer service SUCKS !!! We ordered three windows in February 2021 with half screens in each. Windows were installed in May 2021, three months to the day of order. Screens were not included and the screens that the installer had with him are junk. Numerous calls to the Knoxville, TN sales office where they were bought have gone unanswered. Salesman and installation manager are worthless.
I've asked for a follow-up, but nobody got back to me. I asked for windows that would match the ones I had ordered previously, but they don't match.
Experience start great but turned South fast. Took longer than expected to get windows installed. No one called to give update after expected wait time for windows to be installed.
It took them 4 months to complete the job.
It took three and a half months and the communication was very bad.
I made a payment on April 21st. They told me it would be 6-8 weeks due to Covid, which is why they were behind. When they called me to make an appointment it was on a Saturday at 9 am. I got a recording call to confirm my appointment on a Friday. On Saturday, it was a no-call no-show. I called the guy that I made the down payment with. His name was Mat. He said let me check to see what is happening and he would call me back. He said they got behind due to a total reconstruction and he was not sure why no one called. I called... read more
Frequently asked questions about Champion Windows and Home Exteriors of Knoxville
How is Champion Windows and Home Exteriors of Knoxville rated?
Champion Windows and Home Exteriors of Knoxville has a 4.2 star rating with 1,191 reviews.
When is Champion Windows and Home Exteriors of Knoxville open?
Champion Windows and Home Exteriors of Knoxville might be open. It requires an appointment.