Champion Windows and Home Exteriors of Lexington

Kimberly H. 

on GuildQuality

2 years ago

The installation part was great, but my sales experience was horrible. After the local salesman came to my home I was still undecided. A few days later I was contacted by what I thought was my local salesman since he didn't identify who he was. I signed a contract with Jacob after he told me that Eric would get credit for the sale. This was a lie. Jacob then messed up the contract so bad that my project was put on hold. Jacob didn't even know my project was on hold until I told him. After I let him know how upset I was Jacob... read more

Review in Winchester, KY 

on GuildQuality

2 years ago

I was told all the windows I ordered had came in. One 3 panel window was no where to be found. I called and left messages for 3 weeks with supervisors and never had one person reach out to me. After three weeks of “looking for the window” they finally reordered it, which took another 3 weeks. Not only was the customer service terrible, I had to have a huge window on the front of the house without blinds for almost two months and completely mismatched from my newly installed windows. I expected much more from such a long, goo... read more

Review in Midway, KY 

on GuildQuality

2 years ago

Sales rep gave us a bad first impression when we had to resign contacts twice due to things he forgot and didn’t tell us. Put the entire project behind and it ended up being 5 months late from original estimate. Hard to communicate with office staff on issues and delays. Door itself is nice now that it’s in (besides install issues we had) but we would have to say we would have used another company if we had to do it over again. Would not recommend. 

William P. 

on GuildQuality

2 years ago

Windows are not the quality demonstrated by salesman. Installation was substandard. 

Bill C. 

on GuildQuality

2 years ago

Simply because of placing an order in October of 2021 and having that installation completed by 21, April 2023. The patio door was not door originally ordered and has lower efficiency rating than windows with mods having to be made due to poor design. Also GreenSky wanting to charge interest on purchase that had not been completed. 12 month same as cash but install took longer than 12 months. Also all the traffic of Champion folks to home having to rework, modify or re order. Also not being able to speak to anyone that had a... read more

Jeff B. 

on GuildQuality

2 years ago

Took almost a year complete my project. Dog door was supposed to be low to the ground like the dog door in my previous back door but the new one was put in too high. 

RALPH L. 

on GuildQuality

2 years ago

Not at the present 

Review in Lexington, KY 

on GuildQuality

2 years ago

I am not likely to recommend Champion Windows of Lexington to a friend, nor an associate. I value my friends and associate very much. So much that their safety will always be a priority. Safety is not what Champion Windows of Lexington provided me with. As on a early Saturday morning unscheduled, Champion Windows of Lexington sent several unmarked vehicles to my home to work on my windows at 7:45 a.m. again this was not a scheduled meeting, nor did the individuals have any professional markings indicating that they are or wi... read more

Kendra H. 

on GuildQuality

2 years ago

This was by far the worst experience we have ever had with any business. The project was not completed in over 2 years. After ordering in Oct. 2020 and not hearing anything, I had to call them in March 2021 to get the install started. I was told they would be happy to install because my windows were sitting in their warehouse taking up room. At that point one large window was not complete. After waiting until July 2021 for the remaining window and all the missing parts from the original install, I, once again, had to initiat... read more