Champion Windows and Home Exteriors of Lexington

Denise M. 

on GuildQuality

3 years ago

Be aware, not BBB accredited. Now know why. Quoted price, never show it up day would be out to start. By the third day, I called them asking what's going on. Said wanted more money before would start! No comment decency to call us to tell us why they would not show up, I had to call them! Bee... 

Rhonda W. 

on GuildQuality

3 years ago

Don't keep you informed about anything that is going on with your project. 

Charles C. 

on GuildQuality

3 years ago

We purchased windows, siding, and gutters on June 9. The windows were installed a few days ago. Every time you talk to someone, there are lies. We are very satisfied with the work, but we are on hold again for the siding and gutters. We don't want to have to pay the interest, if the work is completed and paid for within one year. 

Tamara W. 

on GuildQuality

3 years ago

Their customer service has been terrible so far. I have called multiple time to find out why my door that was order on 5/4 still hasn't been installed. I have been given the run around, and now they won't even answer when I call. The window installation was ok, but they left fingerprints / handprints on almost every window. They also did a fairly sloppy job on the sealing around the windows. For as much as I have paid, there should be NO issues what so ever. 

Randall C. 

on GuildQuality

3 years ago

I was very disappointed in the length of time it took after purchasing the window. Even though we made several calls, it was hard to get an actual answer from anyone who was in management as to why it was taking so long. Even though we finally had the window put in a few months ago, I have yet to receive a call asking me what I thought about the service or the quality of the window. I haven't heard anything back from Champion Windows. 

Michael O. 

on GuildQuality

3 years ago

I am a little upset about the salesman lying that they would be screening all of the sliding glass doors when they come to do all of the windows in my house. They didn't do that. I had one that was cracked and he assured me that they would repair that for me. This house already has Champion sunrooms and one of them has a crack in it. Neither one of those things happened. I received four phone calls that they wanted payment. That guy left here with a check-in his hand for full payment so I don't know what was up with that eit... read more