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Champion Windows and Home Exteriors of Lexington
- Windows Installation
- Lexington, KY
About this business
Location details
2321 Maggard Drive Suite 125, Suite 125, Lexington, KY, 40511, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Pls c my response today to 844-699-0224.
Bait ans Switch. Sold a product they don’t even manufacture. Then when I caught it they told me most people don’t catch it. Settled for sub par product because I was past my time of ending contact. Measly discount for tens of thousands of product.
Business response:
Apologies for any inconvenience with the product switch and discount concerns. Please contact us at (859) 559-0269 to resolve this matter.
The job isn’t finished. Still waiting on the doors to be keyed alike. Champion gave me a code but nobody has followed up. We paid for the whole project and we’re still waiting for it to be completed.
I would recommend the windows because of the product quality. The sales/service side of Champion windows was very disappointing.
Business response:
We value your input about our sales service. We're glad you recommend our window quality. Please contact (859) 559-0269 to discuss.
Quality maybe good, haven’t had long.enough to judge, but lack of communication skills were lacking.
Business response:
Phyllis H., we deeply apologize for the communication and scheduling issues you experienced. While we're pleased our installation crew met your expectations, we acknowledge our shortcomings elsewhere. Your feedback is invaluable for improving our service. We're committed to addressing your concerns and ensuring your satisfaction with our products and warranty.
Did not meet promised completion date. All communication was initiated by us.
Business response:
Cheryl A., we deeply regret the disappointment you experienced with Champion of Lexington. Your feedback on our delays, communication gaps, and scheduling issues is invaluable. While we're pleased our installation crew performed well, we acknowledge the overall shortcomings. Champion Corporate is committed to addressing these concerns and improving our service. We appreciate your detailed input and hope to earn back your trust.
Communication
Business response:
Thank you for your detailed feedback. We're delighted our installation crew impressed you, but we sincerely apologize for the communication issues and product concerns. Champion Corporate and Champion of Lexington are committed to improving our service. We'll address these matters promptly to ensure your satisfaction.
Just read on it is made as clear as possible
Business response:
Ric R., thank you for your detailed feedback on your experience with Champion of Lexington. We sincerely apologize for the issues you encountered, particularly with the custom doors and communication of factory limitations. We appreciate your patience as we work to resolve these matters. Your comments about our windows installation, team courtesy, and the efforts of Chris, Ron, Doug, and our installers are valued. We understand your frustration regarding additional expenses and delays. Champion is committed to addressing the... read more
I’ll be completely honest. I’m a 100% disabled veteran who can’t even walk. My hospital bed is in my living room so I can’t go behind him and watch him measure all the windows.So when he told me he’d measured all the windows I took him at his word. The guy that came behind him measured it. I don’t understand why I the customer has to pay for this window when I’m not responsible for measuring anything.Why is this my fault !!!
Frequently asked questions about Champion Windows and Home Exteriors of Lexington
How is Champion Windows and Home Exteriors of Lexington rated?
Champion Windows and Home Exteriors of Lexington has a 4.5 star rating with 2,135 reviews.
When is Champion Windows and Home Exteriors of Lexington open?
Champion Windows and Home Exteriors of Lexington is open now. It will close at 9:00 p.m.