Champion Windows and Home Exteriors of Lexington

Tamara W. 

on GuildQuality

4 years ago

Their customer service has been terrible so far. I have called multiple time to find out why my door that was order on 5/4 still hasn't been installed. I have been given the run around, and now they won't even answer when I call. The window installation was ok, but they left fingerprints / handprints on almost every window. They also did a fairly sloppy job on the sealing around the windows. For as much as I have paid, there should be NO issues what so ever. 

Randall C. 

on GuildQuality

4 years ago

I was very disappointed in the length of time it took after purchasing the window. Even though we made several calls, it was hard to get an actual answer from anyone who was in management as to why it was taking so long. Even though we finally had the window put in a few months ago, I have yet to receive a call asking me what I thought about the service or the quality of the window. I haven't heard anything back from Champion Windows. 

Michael O. 

on GuildQuality

4 years ago

I am a little upset about the salesman lying that they would be screening all of the sliding glass doors when they come to do all of the windows in my house. They didn't do that. I had one that was cracked and he assured me that they would repair that for me. This house already has Champion sunrooms and one of them has a crack in it. Neither one of those things happened. I received four phone calls that they wanted payment. That guy left here with a check-in his hand for full payment so I don't know what was up with that eit... read more

Rowland M. 

on GuildQuality

4 years ago

Our history with Champion goes back to April. We have been calling because our order wasn't ordered completely, They said they would be back but they never came back. I received calls from the sales rep and customer service agent, They couldn't do more than emails, The install was great but the way Champion would handle communication was very lacking and it wasn't the 50% upfront, but it was bad communication. It was mishandled to the max, my wife was even asking if I was doing anything, but I was calling daily, and tom alwa... read more

Chris M. 

on GuildQuality

4 years ago

The process takes too long. My sales representative did not keep me informed about what was going on. When he got the check, that was the last time I heard from him. 

Darin B. 

on GuildQuality

4 years ago

This experience with Champion was not like our second; more like the first time. One out of three times we have been happy. 

Bobby C. 

on GuildQuality

4 years ago

Poor made quality one, improperly measurements so didn't fit properly, work promise at sale was not done. Damage to my window sill on one. Best to get local window company. 

Jack C. 

on GuildQuality

4 years ago

Windows installed April 16. Today, June 13, still don't have screens that were promised with the sale.