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Champion Windows and Home Exteriors of Omaha
- Windows Installation
- Omaha, NE
About this business
Location details
3425 Oak View Dr, Suite 100, Omaha, NE, 68144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
The workers were beyond lazy. They broke my rain gauge, make a mess in my garden bed and didnt even pick it up, walked on my BRAND NEW carpet with their shoes on more times than I can count and had to take smoke breaks every 15 minutes, which blew inside my house.
Business response:
Krechele W., we're deeply troubled by your experience with Champion of Omaha. Your feedback on the installation crew and communication issues is alarming. We're immediately escalating this to Champion Corporate for urgent action. We'll be in touch soon to address every concern and make this right. Your satisfaction is our top priority.
The reason for this ranking. The patio door was received February 3 in the Omaha office via email notification. I reached out three times and no response. I did get a response when I went to actual office location.
Business response:
Thank you for your review. We understand your communication concerns and appreciate you visiting our office. We're working to improve our response times.
Look, let's start off by saying I hate surveys. Then, we can say I ordered a window from champion. Actually a patio door. I had to take out a loan with the company. They call green something, and it took almost 3 months for them to get the window in. The patio Dorian, and when I looked at it the next day, I realized there was a hole in the screen. I'm not very happy and the price was outrageous.
Business response:
James B., we're truly sorry for the delays and screen issue with your Champion of Omaha patio door. While we're pleased our installation crew impressed you, we understand your frustration with the overall experience. We're committed to addressing your concerns promptly and ensuring you receive the value you deserve from Champion of Omaha.
Taking off the old door caused damage to the outside of my home and you only partially patched it. You rehung the storm door but it sticks terribly. It took 3 weeks for Champion to send someone to fix it, but instead of fixing, he claimed he was there to make a report to his boss. Now no one returns my call nor comes out to do any work. If you are waiting for warmer weather, fine, but the storm door problem could be fixed now. I'm sorry that you want to only make one trip, but if it was fixed right in the beginning, this wou... read more
Business response:
Sharla Y., we deeply regret the issues you've experienced with Champion of Omaha. Your feedback is invaluable, and we're taking immediate action to address the door problems and improve our communication. We're committed to resolving this promptly and restoring your trust in our service. Champion Corporate and Champion of Omaha appreciate your patience.
2 windows did not fit, even installers said that too. Holes everywhere and they just caulked and caulked , also put a 2 in board to make them fit. Took pictures, had emails after emails. Wanted them fixed. Nobody would reply, contacted them for 3 months just to find out that their decision , the windows was measured correctly and screw the customer. So had to sign to get warranty and had to pay for crappy job done with windows. Was going to do 4 more windows, BUT not with champion windows. I’m done with them. Very unprofessi... read more
Business response:
We are disappointed to hear about the poor installation and lack of response. Please contact us at 719-425-4897 to resolve this matter.
Poor communication throughout the company. Told work would start 4-6 weeks. It was 15 weeks, and then errors not completed for 3 more weeks.
Business response:
We apologize for poor communication and delays. Please contact us at 719-425-4897 to discuss your experience.
No follow up from sales team or install team
Business response:
Thank you for sharing your experience. We’re sorry to hear about the lack of follow-up from our team. A representative from your local office will be reaching out to you directly to address your concerns. We appreciate the opportunity to make this right.
Actual product is good. Installers seemed rushed. Didn't finish the job, though they said they'd come back to do it. Not a business of their word.
Business response:
We appreciate your candid feedback on your experience with Champion Corporate and Champion of Omaha. We're disappointed to hear about the rushed installation and communication issues. Your insights are valuable, and we're committed to improving our service. We'll address these concerns promptly to ensure we meet the high standards you deserve.
Being told installation problems can not/will not be fixed
Business response:
Michael S., we deeply regret the issues you've faced with Champion of Omaha. Your feedback about installation problems, communication gaps, and quality concerns is invaluable. Champion Corporate is committed to rectifying these matters promptly. We'll be in touch soon to address each point and work towards a satisfactory resolution.
Frequently asked questions about Champion Windows and Home Exteriors of Omaha
How is Champion Windows and Home Exteriors of Omaha rated?
Champion Windows and Home Exteriors of Omaha has a 4.4 star rating with 2,877 reviews.
When is Champion Windows and Home Exteriors of Omaha open?
Champion Windows and Home Exteriors of Omaha is open now. It will close at 8:00 p.m.