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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1. Shower hot water was difficult to use. 2. Staff relatively unhelpful with early checkin. 3. Housecleaning poor with leaving door to adjacent room unlocked, trying to enter room to clean with little or no notice before 8am. 4. Difficult non-existent parking for checkin and guests. 5. Poor maps and directions for room and restaurant locations. 6. Poor locations for restaurant and bar resources. 7. Generally front desk staff not up to standard of a five star hotel.
Business response:
Thank you for taking the time to share your feedback following your stay at the Fairmont Scottsdale Princess. We are sorry to learn that your experience did not meet the high standards we strive to provide. We regret the challenges you encountered with your guest room, housekeeping service, arrival experience, parking, resort wayfinding, and interactions with our front desk team. Your comments have been shared with our teams, as they provide valuable insight into areas where we can improve. Guest satisfaction is our highest ... read more
Overall very overpriced. Gym was a joke compared to comparable hotels (I have seen better at airport hiltons). Food was OK but extremely overpriced. I ordered a chicken sandwich and fries from room service and it was $60 with tip. I had to call and request my folio be sent to me 2 days after my check out because it never came to me. I could list my other items as well. Beautiful scenery but definitely not worth the price per night.
Business response:
Thank you for taking the time to share your feedback. While we are pleased you enjoyed the beauty of our resort, we are sorry to learn that several aspects of your stay did not meet your expectations. We understand your concerns regarding the value of your experience, dining costs, fitness facilities, and the delay in receiving your folio. Providing exceptional service and amenities is important to us, and we regret that we fell short during your visit. Your comments have been shared with our leadership team for review as we... read more
Not worth the money for rude staff, barely any amenities for the resort fee, and basic rooms with not properly functioning plumbing which was gross to listen to gurgle all night. Nice to go to the pool but even then nothing special.
Business response:
Thank you for sharing your feedback. We are sorry to learn that your stay did not meet your expectations. Providing attentive service, comfortable accommodations, and a memorable resort experience are priorities for us, and we regret that we fell short. We apologize for the concerns you encountered with your room, including the plumbing issues, as well as the impression left by our team and resort amenities. Your comments have been shared with our team for review, as feedback such as yours is invaluable in helping us improve... read more
Not enough staff to handle the check in and cleaning the rooms.wait time before I got my room was 4 hr wait
Business response:
Thank you for sharing your feedback. We sincerely apologize for the lengthy wait for your room and for the frustration this caused at the start of your stay. We understand how disappointing it is to arrive at a resort and wait several hours before being able to access your accommodations. We also regret that our service levels and room readiness did not meet your expectations. Your comments have been shared with our team for review, as we are committed to improving the guest experience and ensuring a more seamless arrival pr... read more
This place has potential. The amenities are nice, the grounds are beautiful…. But the service is bad all around. I Ordered an iced coffee at 8 am and 9:20 it still had not arrived to my room. I could see if it was a whole breakfast but just a lil coffee?…. Rooms are outdated BUT pretty. The le labo in the rooms is a plus! I’ll be purchasing the lotion it smells lux!! WiFi barely works, pool service is SUPER slow… they asked if we were hungry at 11 am, we say yes! Nobody came back for our order til 1 pm when I finally asked f... read more
Business response:
Thank you for taking the time to share your feedback. While we are pleased you enjoyed the beauty of our resort, we are sorry that the service and overall experience did not meet your expectations. Providing exceptional hospitality is our top priority, and it is disappointing to learn that multiple aspects of your stay left you feeling let down. Your comments have been shared with our team for review as we continually evaluate opportunities to improve our operations and guest experience. We appreciate your candid feedback an... read more
Check in is supposed to be at 4pm, they didn't have our room ready for us until after 6pm, which ruined our dinner reservations for our universe as we could not get into our room to get ready as planned. After standing in line for over 30 minutes, I was told they would text me when it was ready and they "apologize for the delay". Five minutes later I received a text from the wanting me to confirm my email for my room charges....(the room I still did not have) I waited in line again about 30 minutes later and was told it was ... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the delayed room availability and the frustration this caused during what should have been a special anniversary celebration. We understand how disappointing it must have been for your plans to be impacted, and we regret that our communication and follow-through did not meet expectations. We are especially sorry to learn that the food and beverage credit discussed during your stay was not reflected on your final invoice. Your comments have been shared with our t... read more
The hotel is nice but for one, we did not get our welcome drink, supposedly if you’re a member of All Accor you can check out an hour late and that wasn’t available Also some of the doors into the rooms look very worn out and very dated, for as much as they charge, I’ve seen better doors at budget motels The property is still very nice and the outdoor bar is really great
The property is beautiful. The staff is friendly. Parking is not convenient. Poor lighting in the evening and really difficult to find your building when walking. They all look alike and are not marked. There’s no drawer space. My room didn’t have a dresser to put away clothes. The safe is too small and the door opens backwards making it really difficult to use. The door to the closet opens backwards and would bang into the bathroom door. The thermostat had one setting. It was freezing and wouldn’t allow me to turn up the te... read more
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,700 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open tomorrow at 9:00 a.m.