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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel charges you $45 to self park your car.
Business response:
Dear Anonymous,Though parking fees are standard at many resorts, we hope it didn't ruin your stay with us. We do hope that you were still able to enjoy Christmas at the Princess, our friendly and welcoming staff, our luxuriously appointed rooms, our six pools and all the other amenities the Princess has to offer our valued guests.
Bathroom Cleaniless was awful...worst for a 5 star..toilet stained..
Business response:
Dear Rodolfo,Thank you for staying at the Princess, and for taking the time to leave your feedback. We regret to hear that your stay was not up to your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would like to hear more about your stay.
Horrific Experience | Unhealthy Water and Plumbing One of the worst hotel experiences I’ve ever had coming from someone who spends 200+ days a year on the road. First, the front desk night person that checked me in was incredibly rude and abrasive at midnight when I landed. The next morning I turned on the sink and brown sludge came out and would not stop. Went down to discuss with front staff and they offered $50 credit on a 10 hr stay with no running water (the entire reason I booked was to sleep and shower in the morning)... read more
Business response:
Dear Sean,Thank you for staying with us and for taking the time to leave your feedback. We are disappointed, and sincerely apologize that your stay with us was not as relaxing as it could have been. Unfortunately, we experienced an unexpected maintenance issue and had to shut off the water in some areas of the hotel, and we apologize that you were impacted by that.Please contact the hotel directly and ask for Lauren Phillips, as our front office team would like the opportunity to speak with you regarding your stay.
Outdoor bar very noisy up to midnight!
Business response:
Dear Thomas,Thank you for staying with us and for taking the time to leave your feedback. We are sorry to hear that things got a little noisy for you, and we do hope that the rest of your stay with us was to your satisfaction. If you'd like to futher discuss your stay, please contact the hotel directly and ask for Lauren Phillips.
Property said it was recently renovated (within the last 3 years), yet it needed a much bigger uplift than what was presented. Dirty, overtly-scented with perfumes to cover up smells, and overall, not well-kempt.
Business response:
Dear Janet,We are disappointed to hear that your stay with us was not to your satisfaction. While guest satisfaction is our top priority, we are appreciative for your feedback. Please contact the hotel directly and ask for Lauren Phillips, who would be happy to discuss the issues you experienced during your stay.We apologize that you did not enjoy your stay, and we hope to have the opportunity to serve you again in the future.
Business response:
Dear Dennis,We are sorry to hear that your stay did not live up to expectations. Guest satisfaction is our top priority, as such please contact the hotel directly and ask for Lauren Phillips who is interested in learning more about your stay.
Business response:
Dear Harini,We are sorry to hear that your stay did not live up to expectations. Guest satisfaction is our top priority, as such please contact the hotel directly and ask for Lauren Phillips who is interested in learning more about your stay.
The property is old and the rooms r old the air con was loud we didn’t sleep well but the staff were amazing and nice
Business response:
Dear tanyabella,Thank you for staying with us and for taking the opportunity to leave your feedback. We're happy to hear that you enjoyed our staff, but are disappointed to hear about the bumps in your stay with us. We'd like to take the opportunity hear from you directly - please contact the hotel and ask for Lauren Phillips to discuss further.
Wow, what a dump. Caution to travelers: Don't let them stick you in Building C which looks and feels like a Motel 6. This was not what I expected from a Fairmont as the room and building was incredibly worn, dated, and stiff. Clearly this place had been painted 20 times since 1987. The last time I stayed in a hotel this dumpy I was in college and paid less than $100. Worse, I paid for nearly $400 a night to stay in this craphole. Not only that, they gave us a room with the view of a giant roller skate and a noisy skating rin... read more
Business response:
Dear Michael,We are disappointed to hear that your stay with us did not meet your expectations. We certainly want our guests to enjoy their surroundings and have a relaxing stay with us. On the other hand, we are happy to hear great feedback about our staff, who really do take pride in ensuring a terrific guest experience. We would like to discuss the details of your stay with you; please contact the hotel directly and ask for Thomas Overton.
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,700 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open tomorrow at 9:00 a.m.