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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed When we checked in front desk said a rep outside could help guide us by leading the way with a cart, we got verbal instructions even when we requested help. Clean, however late night dinner room service entree had hair on it. Then another hair on another occasion at Ironwood kitchen, what are the odds. Not once did any one offer help with pool shuttle, they seem bothered that we asked. At a little shop I got sold a pricy conditioner when I asked if it was shampoo. Trusted the rep, it was indeed not shampoo.
Business response:
Dear Leticia,We sincerely apologize for the negative experience you had during your stay with us. We take your concerns seriously and are actively addressing them. We would like to provide a full refund for the conditioner purchased in Provisions as well as a 50 credit towards your Ironwood American Kitchen. We value your feedback and hope to welcome you back to provide the exceptional experience you deserve.
Way too many kids. I did not realize the property was so kid friendly. It thought it was an adult property. Kids running around at the bar, screaming and disruptive.
Business response:
Dear Ricky Antonious,We are sorry to hear your stay with us did not meet your expectations. We certainly do have various adult only areas on property like our spa and Sonoran Landing pool that make for a relaxing, luxurious break. We do hope the other aspects of your stay were to your satisfaction, and hope to have the opportunity to welcome you back for a more relaxing stay in the future. If you would like to discuss your stay further, please contact the hotel directly and ask for Lauren Phillips, who would be happy to lear... read more
Great if you enjoy bugs in room Very dirty. I was shocked. Bugs line the doors so everytime you go to your room they fly in. Bugs all around my bathroom and sink. Not well cleaned or maintained. Very disappointed
Business response:
We are sorry to hear your experience did not meet your expectations. Guest satisfaction is the most important thing to our team, and we'd like the opportunity to hear more personally. Please reach out to the hotel directly and ask for Laurel Ely so that she may address your concerns.
I took my fiancé here for 2 nights for her “baby moon” and stayed in the king room with a view. The room was amazing, from the view to the location. Upon check in we arrived early and the front desk got our room cleaned within 40min which was nice and we made reservations with the concierge for the Mexican restaurant on property and for Toro. The property itself is beautiful and no complaints. The restaurants on property are alright, the Mexican restaurant was good but service was a little slow, but Toro is probably the wors... read more
Business response:
Dear Hudson,Thank you for staying with us, and for taking the time to leave such thoughtful feedback. We are very happy to hear that you enjoyed your room and the property. We are disappointed to hear you had a couple opportunities in your experience at the spa and while dining with us.Guest satisfaction is of utmost importance to us, and we strive to have our guests enjoy all aspects of the resort.If you would like to discuss your feedback further, please contact the hotel directly and ask for Lauren Phillips - I would be h... read more
Run down
Business response:
Dear stacy,We're disappointed to hear your stay with us did not meet your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would be happy to hear more about your experience.
Business response:
Dear warda,We are disappointed to hear your stay with us did not meet your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would be happy to hear more about your stay.
Business response:
Dear Wei-Li,We are disappointed to hear your stay with us did not meet your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would be happy to hear more about your stay.
Business response:
Dear Nael,We're sorry to hear that you did not enjoy your stay with us. We'd like the opportunity to learn more about your stay so we can address your concerns directly. Please contact the hotel and ask for Lauren Phillips. I will be happy to listen to your feedback.
Business response:
Dear GHEORGHE,We are disappointed to hear your stay with us did not meet your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would be happy to hear more about your stay.
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,700 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open tomorrow at 9:00 a.m.