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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything was great except that housekeeping started trying to enter the room at 8am on the day of checkout. They tried to come in 6 times after we told them we weren’t ready to leave yet. Checkout wasn’t until 11:00 so this was absolutely ridiculous.
Trying to extend my stay was not helpful front desk or calling.
The room smelled like a stink bomb and we needed to be moved.
Staff were great! Lots of nice shops but no restaurants were open at 2:00 pm for a lite lunch, that’s ridiculous! Self parking was too far away! One elevator working while the other one being repaired.
Business response:
Dear Rochelle,Thank you for staying with us and leaving your positive feedback. We are happy to hear you enjoyed our staff and your stay overall. We are disappointed to hear there were a couple of opportunities for us to improve, and rest assured we will take your feedback into consideration as we constantly work to improve our resort. We do hope to have the opportunity to welcome you back again soon.
Business response:
Dear Luis,Thank you for choosing to stay with us at the Fairmont Scottsdale Princess and for sharing your feedback with us. Please contact the hotel directly and ask for Thomas Overton so that he may have the opportunity to learn more details and can assist with resolving your concern.Kind regards,Fairmont Scottsdale Princess
A bit of trouble relocating rooms
Business response:
Dear Florentino,Thank you for taking the time to share a 5/5 review of the Fairmont Scottsdale Princess! We appreciate your feedback and we look forward to welcoming you back again soon!Kind regards,Fairmont Scottsdale Princess
Nothing
Business response:
Dear William, Thank you for staying at the Princess and for taking the time to leave a positive review. We're thrilled to hear you enjoyed your stay and we look forward to welcoming you back again soon. Kind regards, Fairmont Scottsdale Princess
We had a great stay during their Christmas celebration. I wish there was more communication on things happening. We missed the fireworks celebration on New Years Eve. For being a “kid friendly” hotel I was surprised there was no New Years celebration for them (even at noon). I wish the kids club was open later in the evening for adults to eat together or for families to play at the club. Housekeeping always came at 5pm which is when we were getting back from swimming and showering. The main restaurant for kids was randomly c... read more
Business response:
Dear Amanda Jane, Thank you for staying with us and leaving a 4/5 review. We’re delighted to hear you enjoyed our Christmas at the Princess event and we appreciate you sharing your feedback regarding communication on events and hours of operation. We will review with our team so that these may be addressed. Kind regards, Fairmont Scottsdale Princess
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,700 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open tomorrow at 9:00 a.m.