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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
People lies about everything that hotel from desk very bad service I am not happy with hotel
Business response:
Dear Cody,We are disappointed to hear that your stay with us did not meet your expectations. If you would like to provide our team with further insight, please contact the hotel directly and ask for Thomas Overton.
We had so many issues with our room. When we checked in the shower door would not close and there was so much bird droppings on our patio. Second day bathroom sink was clogged and the entry way light flickered. On the fourth day of our stay our room was not serviced by 3:00 pm. When I called they said they were extremely busy with many people checking out and that they would send someone to clean in an hour. Never had turn down service. Hotel provided me $250 credit towards our stay. I was extremely disappointed with the Fai... read more
Business response:
Dear Clementina,Thank you for staying with us and for taking the time to leave your feedback. We apologize for the shortcomings in your stay, and do hope you will give us another opportunity in the future. If you would like to further discuss your experience, please contact the hotel directly and ask for Lauren Phillips.
Poor quality customer service This is an overhyped resort with no better amenities than other hotels in the area. As a five star rated resort, it should do a better job of treating its customers right and making sure they are taken care of and not trying to charge fees for reservations that are not even incurred by the guests staying there. I will give it one star and will not recommend to anyone I know.
Business response:
Dear Elsie,We are disappointed to hear that your stay with us did not meet your expectations. If you would like to further discuss your experience, please contact the hotel directly and ask for Lauren Phillips.
Here's a refined version of your review: --- The location is exceptional and the pool renovation was impressive. We paid over $1,000 for a suite for the evening, where the check-in, valet, and bell services were all exemplary. However, the service left much to be desired. For Mother's Day, we rented a cabana at over $1,000, which did not include any food or beverages. It took our server 45 minutes to greet us, and our initial food and drink orders did not arrive until 90 minutes after we were seated. Our server checked in in... read more
Business response:
Dear Emir,We are disappointed to hear that your stay with us did not meet your expectations, and apologize for the service you received at our pool. Please contact the hotel directly and ask for Lauren Phillips, who would appreciate the opportunity to hear about your stay.
Business response:
Dear ASHRAF,We're disappointed to hear you stay did not meet your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would be happy to hear your concerns.
Business response:
Dear Eimear,We are disappointed to hear that your stay with us did not meet your expectations. Please contact the hotel directly and ask for Lauren Phillips, who would be interested to hear your concerns with your stay.
Business response:
Dear Tyrell,We're disappointed to hear your stay with us did not meet your expectations. If you would like to discuss your stay further, please contact the hotel directly and ask for Lauren Phillips.
For the amount that you’re paying I’ve stayed at very many different high-end hotels. This place is really rundown. It is not worth the money that is being charged won’t come back.
Business response:
Dear derek,Thank you for staying at the Princess and for taking the time to leave your feedback. We are disappointed to hear that your stay with us did not live up to your expectation. Rest assured guest satisfaction is our top priority; if you would like to further discuss your stay, please contact the hotel directly and ask for Lauren Phillips.
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,700 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open tomorrow at 9:00 a.m.