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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I thought charging $6 for a bottle of water in a dry hot climate is simply unacceptable. Very conducive to dehydration while staying at their property.
Business response:
Thank you for taking the time to rate the Fairmont Scottsdale Princess. We are saddened to see that we did not meet your expectations. We hope to have the opportunity to serve you again in the future.
Bad Bad staff member really bad Experience only good thing is the night manager he made his best to keep me happy when my family
Business response:
Dear Humberto, While we're delighted to hear our manager did what he rectify the situation, we're disappointed to hear of your experience. We hope to raise the bar on your next experience. Sincerely, Katie Johnson Digital Communications Manager
Staff was great but the room was a letdown My whole review is on TA if you want additional details, since this site has a shorter limit. The best part about the Fairmont is the staff. Every single employee we encountered was friendly and helpful, and the service was downright outstanding. As for the resort itself, we were disappointed, to say the least. Upon check-in we were offered an upgrade at a discounted rate. We declined because we were already paying $520 a night and we wouldn't be in the room enough to justify paying... read more
Bad The are really rude and have no respect but the nite manager whas great he made all hes efforts the make me happy but the rest whas bad
Business response:
Dear Humberto, Thank you for choosing the Fairmont Scottsdale Princess and for taking the time to share your review. Information of this nature is extremely valuable in helping us continue to provide our guests with the luxury experience they deserve. We are disappointed that you felt you did not receive the Five Diamond service and world-class accommodations our resort has come to be known for, so please accept my apologies. Thank you again for your feedback, and we hope to welcome you for a Five Diamond stay in the future... read more
I stay in top resorts including the Broadmoor and never regretted wasting my money as much as I did with the Fairmont. Lobby seats are so dirty and worn out. Not many staff to open doors and help you navigate. I booked a suite and was so disappointed seeing hairs on my pillow before even laying down. Fireplace was dirty. Carpet was dirty and leftover coke bottle of precious guests were not removed. This resort needs to learn from The Broadmoor.
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,700 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open at 9:00 a.m.