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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You’ll be disappointed for the price, staff was very uninformed and not helpful.
Business response:
Dear Devyn, Thank you for your sharing your feedback with us. We regret to hear about your less than stellar experience with us, and have escalated your feedback to our resort management team for resolution. In the meantime, please accept our sincere apology for the opportunities in your experience. Rest assured, guest satisfaction is our top priority. Unfortunately, contact information may not be left on this platform, but if you call the hotel's main line and ask for Nicole Thomure, I'd like to hear more about your stay wi... read more
For the price you pay I was expecting a lot more. At check in they didn’t even offered you a bottle of water. Beware everything you touch in the room you have to pay for except coffee But you have to pay for the water to make coffee
Business response:
Dear Mr. Gregory, Thank you for staying with us and for taking the time to leave a review. We're disappointed to hear that you were not offered water at check in. We hope that you will give us the opportunity to welcome you back to the Princess soon. We apologize for the inconvenience.
Honestly we were kicked off the property for no reason and did not stay the second night. I would like my money back.
I paid 850 $ for a night but at this prive very poor room no view very expensive, I paid for a breakfast 130$ and for parking valet 40$ plus tip.. unbelievable.... never ever booked here..😤😡
Business response:
Thank you for staying at the Princess and taking the time to leave a review. We're disappointed to hear your experience at the resort didn't meet your expectations and will use your feedback to continually improve our offerings. We do hope that you will consider staying with us again the next time your travels bring you to Scottsdale.
We were on vacation w my family for 10 days The food at every restaurant area for lunch was awful. It was the same menu throughout the property. There was nothing healthy even at the spa The choices were slim. There should be pizza snd regular French fries for children. The salads were fattening. Everything was not edible. Not enough vegetable choices.
Business response:
Thank you for staying at the Princess and for taking the time to leave a review. We're disappointed to hear that our dining options didn't meet your expectations, and are grateful for your feedback as we will use it to continually improve our dining options and offerings. We do hope that you enjoyed the rest of your Princess experience enough to stay with us again when your travels bring you to Scottsdale.
Business response:
We are disappointed to see that we fell short of your expectations. We hope to have the opportunity to make it up to you on your next visit to the Princess.
Business response:
We are so sorry to see your rating and hope that we will have a future opportunity to make it up to you.
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,700 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open at 9:00 a.m.