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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was the last night of Christmas at the Princess, it was $80 to self park, couldn’t find a place. Went to dinner at la Hacienda, the food was cold. The manager stopped by, asked how the food was, we said it was cold. He said, he would take it off the bill. The waiter returned to the table, argued and refused to take it off the bill. Our bed was controlled by their iPhone which was broke. Called the hotel manager about the waiter, and our bed. She said, she would credit us $100, and send maintenance to our room, but didn’t ... read more
Business response:
Dear Scotty,We are disappointed to hear that your stay with us was not as enjoyable as it could have been, and apologize for the opportunities in your experience. We would like to connect with you directly to discuss your stay - please contact the hotel directly and ask for Lauren Phillips, who will be happy to learn more about your experience.
Business response:
We are sorry to hear your experience with us didn't meet your expectations. Please reach out to the hotel directly and ask for Lauren Phillips if you would like to discuss your stay further.
Hotel room and breakfast restaurant ac was not working Arizona 110 and no ac it's punishment to stay there restaurant staff told me management knows about this problem but don't fix it horrible I do not recommend this with this price you can have better choices in Scottsdale
Business response:
Hello, Mr. Sibal. Allow me to apologize for the discomfort you experienced during your stay due to A/C failure. Should you wish to discuss your experience further, or share additional feedback, please contact the hotel directly. Thank you, Lauren PhillipsDirector of Guest Experience
My stay at the Fairmont Scottsdale Princess I stayed in room B 2083. I had rented a car and wanted to self-park. I was directed to the self-park lot, which is close to building B. Once on foot, I could not find a letter on any of the buildings, so I asked the pool entrance person. I was directed to an entry that looked like a back exit to the hotel. I entered and walked through the corridor leading me to a narrow walkway. I finally figured out where to go and found my room. Once I found my room, I noticed that my room was ri... read more
Disappointing one-night stay Very disappointing one-night stay. Our room was very oddly shaped and incredibly noisy - the door was thin and did nothing to block the constant noises from folks talking in the hallway and the sound of luggage being dragged by. A room that wound up costing about $900 per night did not have a bathtub. Dinner at Toro Latin Restaurant required a trip via a shuttle and was mediocre; service at the Plaza Bar was slow. The in-room breakfast we ordered was mixed - some good, some not as described on th... read more
Business response:
Dear Guest, Thank you for staying with us, and for taking the time to share your feedback. We regret to hear your stay with us did not meet your expectations, but are happy to hear there were a few bright spots in your stay as well. We would like to hear more about your stay directly. Please call the hotel and ask for Nicole Thomure.
Dirty, smelly and old!!! NOWHERE near the 5 star rating it supposed to be! Checked in and checked out instantly! Travelers BEWARE!
Business response:
Dear Mark, Thank you for staying with us, and for taking the time to leave a review. We're disappointed to hear your stay at the Princess didn't meet your expectations. I'd like to hear more specifics about your stay so our team is able to address them in the future. Please call the hotel directly and ask for Nicole Thomure.
Horrible service all they care about is money not taking care of their guests.
Business response:
Dear Joshua, Thank you for staying with us and for taking the time to leave a review. We're disappointed to hear your stay did not meet your expectations, and we're interested in learning more about how we could have provided a better guest experience for you. Please call the hotel directly and ask for Nicole Thomure, so that we may learn more about your stay.
We expected this to be an “exclusive” resort experience where as a guest we would be pampered and would be the staff’s #1 priority. However, the public is allowed in to “roam” the property, use the restaurants and cocktail lounges. I would describe the main pool as a frat party experience with the “public” club above the pool, playing thumping rap music ALL DAY!! Also, good luck getting a drink at the bars again get in line behind people who aren’t paying to stay at the resort. The spa was oversold, busy in treatment rooms a... read more
Business response:
Dear Frank, Thank you for staying with us and for taking the time to provide us with your feedback. We apologize that your stay with us did not meet your expectations. Due to the neighboring PGA golf tournament, your stay was not characteristic of the relaxing environment we strive to provide our guests. Rest assured, guest satisfaction is our top priority, and we appreciate all feedback so that we can continue to provide a top notch experience for our valued guests. Please call the hotel directly and ask for Nicole Thomure ... read more
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,700 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open tomorrow at 9:00 a.m.