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Christmas at the Princess
- Hotels
- Scottsdale, AZ
About this business
Location details
7575 East Princess Drive, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Staff was very rude, unhelpful, lacked patience. Room was left dirty. Overcharged multiple times on final bill. $1147.00 for 1 night. Not worth the money for what is suppose to be one of the nicest resorts in Scottsdale. We have no issue paying the money but it better be nice.
Business response:
Dear Mark, We're disappointed to hear your stay fell short of your expectations and we apologize for the lapse of service during your stay. Please call the hotel directly and ask for Nicole Thomure, who can help further assist in resolving this matter.
Room was very dusty. Some of the buildings need renovations. The grounds were pretty and staff is polite
Business response:
Dear Emily, Thank you for staying with us, and for taking the time to leave a review. We appreciate your feedback, and are happy to hear you enjoyed our staff and the resort's grounds. We are disappointed to hear that your room wasn't to your liking and appreciate you bringing this to our attention so we are able to address it with our team. We hope that if your travels bring you back to Scottsdale, that you will give us another opportunity to better meet your needs.
We arrived and were taken to a suite that smelled like sewage. The bell hop walked in first and was going to act like nothing was wrong until my wife said something. We were temporarily moved to another room with queen beds while our king room was prepared. Our new room keys were not waiting for us at the spa like we were promised so we had to wait on them to be delivered and then our luggage wasn’t at our new room like we were promised so I had to transport it on my own. No offers were made to make up for these inconvenienc... read more
Business response:
Dear Blake, Thank you for staying with us, and for taking the time to leave a review. We appreciate your feedback, and would like to apologize for the lapse in service you experienced. We are disappointed to hear that you feel that our team didn't do a better job addressing your issues - please call the hotel and ask for Lauren Phillips, so that I can address them with you directly. We hope that if your travels bring you back to Scottsdale, that you will give us another opportunity to better meet your needs.
For it to be our first time staying there they put us n room 2073 which was next to a utility room which sucked cause people kept going n and. Out of the room. I booked on a non busy day a Monday/Tuesday the view from our balcony was horrible for 600 a night.
Business response:
Dear Andre, Thank you for staying with us and for taking the time to leave your review. We're disappointed to hear that your stay with us was not the experience you had hoped for. If you would like to discuss further, please call the hotel and ask for Lauren Phillips
The heater didn’t work for two days and it was so cold. There were a lot of noise from the bar and the Christmas fair
Business response:
Dear Eva, Thank you for staying with us, and for taking the time to leave your review. We're disappointed to hear of the hiccups you had with your heater and some outside noise, and do hope you will give us another chance to provide you an outstanding experience. If you'd like to further discuss your stay, please call the hotel directly and ask for Nicole Thomure.
Business response:
Dear Christopher, Thank you for staying with us and for taking the time to leave a review. We regret to hear that your stay with us did not meet your standards, as we strive to ensure the guest experience is top notch. Please contact the hotel directly and ask for Nicole Thomure if you wish to discuss your stay further. We hope to have the opportunity to better serve you in the future.
Ensure room not near bar to sleep before 2am! Everything was excellent except the room became too noisy. Despite requesting a quiet room, we were placed in a room behind the main bar. This was a bit noisy the first night but just ok. The second night they had a DJ and it was LOUD. At 9 pm they offered to move us but we were in pajamas with washed clothes hanging in the bathroom. Got to sleep by putting cotton wool in our ears. Awakened at 3am by the cleanup crew for the party. Management waived the resort fee as compensation... read more
Business response:
Dear Brian, Thank you for your sharing your feedback with us. We regret to hear about your less than stellar experience with us, and have escalated your feedback to our resort management team for resolution. In the meantime, please accept our sincere apology for the opportunities in your experience. Rest assured, guest satisfaction is our top priority. Please reach out to the hotel directly and ask for Nicole Thomure so I can assist with resolving your concern.
Frequently asked questions about Christmas at the Princess
How is Christmas at the Princess rated?
Christmas at the Princess has a 4.4 star rating with 1,700 reviews.
When is Christmas at the Princess open?
Christmas at the Princess is closed now. It will open at 9:00 a.m.