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Civic Feline Clinic
- Veterinarians
- Walnut Creek, CA
About this business
Location details
2030 N Broadway, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Made an appt. A week and a half out after seeing good reviews and being new to the area, I come in the day before to pick up a cardboard Carrie. I walked in and was immediately yelled at from the front desk. "Ma'am put your mask on" . While the person sitting at the front counter with a phone to her face. I said I didn't have one I was just picking up a carrier. She never let me say it she continued to yell over me telling me to go outside. I was still being yelled at over and over to go outside. I was thrown off at how rude... read more
Business response:
Breann, Thank you for your feedback. We apologize that our COVID protocols impacted your recent visit at our clinic. We have been operating under unprecedented circumstances and appreciate your patience and understanding as we try to remain open for our community. It's been a difficult couple of years for everyone and we are working harder than ever to keep our staff and clients safe as the virus keeps changing and provide the very best in feline wellness. We love our clients and the kitties we serve, and we’d like to know m... read more
During the previous Civic Feline ownership, the personnel sent me ONE reminder that it was time to bring my (mostly indoor) cats in for their various shots. To date, I have received no less than five email reminders from the current owners for each of my two cats (10 emails) - just for updated shots. I am annoyed at this obsessive "marketing," especially when I called them after the third set of email reminders and asked them to take me off their email rotation. I realize that the newer ownership is trying to keep my cats h... read more
My cat has been having some mouth-related issues and after getting an inconclusive answer from my regular vet, I wanted a second opinion. I was pleased when this clinic was able to schedule an appointment the next day and said they would request records from my regular vet. The next day I go in and the vet pokes around my cat's mouth and asks a few questions. Zero concrete suggestions or educated guesses are made and I'm told the records sent from my other vet are blank. So I'm (kind of, half heartedly) told I can go back to... read more
It is with a heavy heart that after 9 years of bringing my two kitties to Civi Feline, I am considering finding a new vet clinic. My kitties are older and have ongoing health problems. Recently, one of my cats eyes swelled shut, was red and oozing liquid. When i called to schedule a time for him to be looked at I was told the next appointment was three weeks away. This also happened when my other cat had a severe asthma attack. Not only was i told there was a three week wait but was given the name of two other hospitals t... read more
I took my pets here on three different occasions. Each time it was the same experience. I was made to wait for a very long time to be brought into the examination room. Then I was made to wait a very long time for the doctor to enter the examination room. While the doctor was great, I was never informed of the cost of various procedures ahead of time. Then, the ladies at the front desk all seem to be busy and even if you are the only customer in the room, they'll make you wait a pretty long time to check you out. So, i... read more
It's with a heavy heart that I write this, because my family has had several cats treated at Civic Feline over the years and while they've always been expensive, we felt they were worth it. But my mom's experience there this week with Dr Smith was so traumatizing, I doubt we'll be back. As a pet lover, I think one of the best gifts we can give our critters, is a painless and comforting end when they are suffering. I've recently had to help both my kitty and doggy cross the rainbow bridge and both experiences were something... read more
Business response:
We were sad as well upon reading your review. We assure you that these are not the impressions with which we wanted to leave you or your mother. In an effort to honor our mission statement of helping cats live longer, happier, healthier lives from nose to tail and womb to tomb, we share the utmost respect for our feline companions, particularly during all-important end-of-life decisions. Escorting a friend to the rainbow bridge is the last service we can perform for our patients and we honor this serious responsibility. ... read more
Do NOT board your cat here. We left ours there for 3 weeks while we were in Australia. They promised to let her out of her cage for attention but she was distressed when we picked her up. AND SHE HAD DIARRHEA WHICH NOBODY BOTHERED TO CLEAN OFF OF HER SO I BATHED HER AS SOON AS I GOT HER HOME. Was told that she was recently put on meds because the vet noticed that her one eye was a different shade of green to the other. THE CAT HAS ALWAYS HAD THAT!!! AND SHE DID NOT EAT FOR A WHOLE WEEK when we took her home. It took our cat... read more
Having worked in a Veterinary surgery center and animal hospital I May be a little biased with my review but there must be better cat care in Walnut Creek. Waffles went in with an infected abscess on her tail and came out with an infected abscess and blood on her scruff/ skin which I thought might be injection sites but Dr. Sherriff explained they're not... then what are they and why are they bleeding?!?. We paid for: -antibiotics, which I don't think she even received -hair cut /shave to prevent further infection (before ... read more
My cat, Cammy, is almost 17 years old and I have taken her to Civic Feline Clinic her entire life. Currently, I am with Cammy in West Virginia, and a vet here believes she has Lymphoma. Because I now have to make the incredibly difficult decision to euthanize Cammy based on the vets conclusions, despite the fact that Cammy is not displaying all the typical symptoms of Lymphoma, I called Civic Feline Clinic to ask to speak to one of the vets and get their opinion. Because it had been slightly over a year since I had Cammy in ... read more
Frequently asked questions about Civic Feline Clinic
How is Civic Feline Clinic rated?
Civic Feline Clinic has a 4.7 star rating with 876 reviews.
When is Civic Feline Clinic open?
Civic Feline Clinic is closed now. It will open tomorrow at 8:00 a.m.