Civic Feline Clinic

Danielle R. 

on Yelp

3 months ago

After multiple unpleasant interactions with the receptionist with green hair I've decided to finally come here and leave a review. It's too bad because I would give this place 5 stars if it weren't for this person who handles so many of the clinics phone calls and the checking in/out of cat moms and dads. Before I continue I definitely want to say that Dr. Kuperman is a wonderful vet and she has been absolutely amazing taking care of all of my babies since day one. So this review is honestly to get managements attention t... read more

Alison P. 

on Yelp

5 months ago

I was forced to come here again because my cat was seriously ill and my regular vet couldn't get us in. If there had been any alternative, I would have taken it without hesitation. This place confirmed exactly why I never wanted to return. The staff is astonishingly unprofessional. Not just indifferent, but actively dismissive and condescending. Every interaction felt like pulling teeth. Basic questions were either ignored, answered vaguely, or met with visible irritation, as though I was inconveniencing them. It was clear ... read more

Rebecca A. 

on Yelp

6 months ago

I've noticed a decline in service here and it's no longer worth it to me. I should've taken the hint from my own cat when he wanted nothing to do with the staff on our last visit and he has never had an issue before.... Staff is unprofessional, they have poor communication skills and poor time management and the try to make it your problem.. They also push tests and procedures with no explanation as to why. The staff also seems to make passive aggressive comments to the cats as if the owner is not right there listening.... I... read more

Jazzy K. 

on Yelp

9 months ago

Had a really horrible experience with this "cat clinic". They don't seem to have good bedside manner or really care about the cats' wellbeing at all. The vet called my cats weight "horrendous" and recommended he be drugged to come in for visits. He's never hissed, bitten, or scratched any of them. The vet even while trying to call me a bad cat mom for not wanting to drug my cat, cut off in a sentence to say "oh he's flirting with me now" as he twirled around her legs purring... yet continued to recommend he be drugged. No ... read more

Beth H. 

on Yelp

10 months ago

I've been coming here with my cats for years. I don't understand why they have this one very rude front desk person. There are other reviews about her too and the clinic always responds to these reviews defending her, which makes me reconsider going there. I like the doctors and that it's a clinic only for cats but the rude girl with green hair is cold and lacks any empathy. Her customer service skills are horrible. If she wasn't there the vibe there would be 100% better. Too bad management can't see this. I figure she mus... read more

Marianne F. 

on Yelp

a year ago

Elizabeth C. I experienced what you experienced. They don't have good bedside manner and professionalism. So I stop coming there starting today. My cat deserves better. The staff are not good and educated. I'm so disappointed. No more paw plans that I payed for them. I'll definitely go somewhere else., This place is NOT RECOMMEND. That's my opinion! 

Elizabeth C. 

on Yelp

a year ago

This place is not for me. From the moment I walked in, the experience felt dismissive and impersonal. The woman at the front desk (green hair) spoke with a condescending tone and didn't take the time to explain anything clearly--just quickly handed me paperwork with a brief spiel about their "Paw Plan." Before the appointment, I received three separate text messages warning that if I canceled, I'd have to prepay next time--even though I had no intention of canceling. It felt unnecessary and pushy. We were seen about 30 min... read more

Barbara T. 

on Yelp

a year ago

We have been a client for almost 30 years with 5 cats. I used to LOVE this Vet but it's not the same. My cat started limping and I called the next morning asking to be seen. The receptionist said the practice was full for the next several weeks and to go to urgent care. No compassion. No suggestion to be put onto a wait list. No suggestion to call back to see if there was a cancellation. This NEVER happened before. Animals get sick. Vets are not only for check ups. So I hung up and called Orinda Vet where I had taken my cats... read more

K C. 

on Yelp

2 years ago

The front office staff is awful. They're rude, condescending and awful. They checked me in for the wrong cat, and then another time didn't book the appointment correctly and told me I could pay more for an emergency appointment even though the error was not my fault. This place has gone downhill - I had been coming here for years but ever since they changed front office staff and the original owner left it's just been terrible.