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Civic Feline Clinic
- Veterinarians
- Walnut Creek, CA
About this business
Civic Feline Clinic is a full-service veterinary cat care office established in 1983 in Walnut Creek, CA. Our Walnut Creek cat health clinic is devoted to the prevention and treatment of diseases in household cats. We’ve made it our mission to provide veterinary care services that are both thoughtful and informed. Our facility offers private exam rooms, a large treatment area, surgical room, and separate ICU area if needed. Our lobby provides plenty of room to keep patients and owners comfortable before and after treatment.... read more
Location details
2030 N Broadway, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Elizabeth C. I experienced what you experienced. They don't have good bedside manner and professionalism. So I stop coming there starting today. My cat deserves better. The staff are not good and educated. I'm so disappointed. No more paw plans that I payed for them. I'll definitely go somewhere else., This place is NOT RECOMMEND. That's my opinion!
This place is not for me. From the moment I walked in, the experience felt dismissive and impersonal. The woman at the front desk (green hair) spoke with a condescending tone and didn't take the time to explain anything clearly--just quickly handed me paperwork with a brief spiel about their "Paw Plan." Before the appointment, I received three separate text messages warning that if I canceled, I'd have to prepay next time--even though I had no intention of canceling. It felt unnecessary and pushy. We were seen about 30 min... read more
We have been a client for almost 30 years with 5 cats. I used to LOVE this Vet but it's not the same. My cat started limping and I called the next morning asking to be seen. The receptionist said the practice was full for the next several weeks and to go to urgent care. No compassion. No suggestion to be put onto a wait list. No suggestion to call back to see if there was a cancellation. This NEVER happened before. Animals get sick. Vets are not only for check ups. So I hung up and called Orinda Vet where I had taken my cats... read more
The front office staff is awful. They're rude, condescending and awful. They checked me in for the wrong cat, and then another time didn't book the appointment correctly and told me I could pay more for an emergency appointment even though the error was not my fault. This place has gone downhill - I had been coming here for years but ever since they changed front office staff and the original owner left it's just been terrible.
we have a special situation. we have managed to tame a feral kitty with a litter of kittens. now that the kittens are old enough to be adopted out, we wanted to have the momma kitty spayed. Civic Feline Clinic is not willing to treat Momma kitty with special actions. I requested that they allow us to be present and hold her while they sedate her for her spay surgery because she is SUPER timid and scared of humans. They were not willing to make special accommodations for our special situation. I am disappointed in Civic Feli... read more
MANAGEMENT THERE IS NOT WORTH YOUR TIME AND MONEY, DESPITE HOW GREAT THE DOCTORS ARE: Update on my unfortunate experience with the Civic Felinie vet clinic: So on April 11, 2024, at 8:35 AM, I dropped off my cat for spaying, INFORMED the staff that I could NOT pick her up between 4:00 PM - 5:00 PM. None the less, At 12:40 PM, I was told to pick her up between 4:00 PM - 5:30 PM I called the clinic at 4:45 PM and explained my situation. The receptionist was very rude and misleading. She cut me off multiple times and just ... read more
My experience was unanswered questions and a constant sales presentation of their paws plan, coupled with perfunctory answers and rudeness from reception. The staff who actually looked at my cat were pleasant enough but when it came to my questions the actual vet seemed exhausted and stayed in presentation mode. She, too, was very nice but my questions remained unaddressed. I'm sure their plans are beneficial to some, but the attention my cat gets based on my direct questions is more important to me. Something has changed ... read more
Terrible Customer Service and Booked Many Weeks Out. Just read the other reviews, not just this one and you will see. It looks like the reviews for this Clinic are not good anymore as of late. I thought I found a good clinic a few years ago but they have completely changed for the worse and changed staff. The Dr. that gave the best impression is no longer there. The girls in the front have a high turnover. Whenever I have tried to make an appointment with them, they are booked several weeks out. They do not care about ... read more
The worse customer service. If they treat people like this imagine how they treat your furball when you're not looking. My issue came on a Monday after waiting 2 weeks for my cat to seen for a possible skin allergy. I got a text in the afternoon that they had to reschedule my appointment that was at 2 PM (an hour and 30 mins from the time) because their vet called out sick. So the vet had called out and this establishment waited until the last minute and cancel and yet they CHARGE u if you don't cancel or reschedule within... read more
Frequently asked questions about Civic Feline Clinic
How is Civic Feline Clinic rated?
Civic Feline Clinic has a 4.7 star rating with 848 reviews.
When is Civic Feline Clinic open?
Civic Feline Clinic is closed now. It will open at 8:00 a.m.