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Clarity Debt Resolution Inc.
- Credit Counseling Service
- Irvine, CA
About this business
Location details
17875 Von Karman Ave, CA, 92614-6200, US, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had account with Clarity in the beginning it was good I was off of work for a few days I asked if they could suspend my account. I was told yes,No money would be taken from my account. Friday come they took the full amount of $356. Which overdrafted my account I called customer service they put it back in my account. A month later I get a letter from one of my creditors stating the are going to ******* me I told clarity. I didn't hear anything so I was sure it had been taken care of 2wks later my check is being garnished.i... read more
Business response:
Hi there, ******We aretruly sorry to hear about the challenges you've faced with us. We apologize that our service fell short of your expectations, and I appreciate you sharing your experience with us. This is certainly not the level of service we aim to provide, and I understand the frustration it caused, especially with the resulting overdraft.I want to assure you that your feedback is incredibly valuable to us, and we take it very seriously. We would like to hear more about your experience so that we can understand fully.... read more
My wife and I had been attempting to get a personal loan so we could consolidate our debt and help make a dent in it and really make our money work. The company that we had applied through did not approve us for a loan but told us about a debt consolidation program. We figured we would give it a shot.At no point during this process were we warned that if we had been paying everything on time, with 0 late payments, that this route was not for us, and that is more geared towards consumers who were already falling behind. Secon... read more
Business response:
Hi ****,We are sorry to hear about your experience with us. It's truly disappointing when expectations aren't met, and I appreciate you taking the time to share your concerns.Firstly, I apologize for any confusion regarding the suitability of our program for your financial situation. We aim to provide clear and transparent information to all our clients, and if there was a misunderstanding about the requirements or outcomes of the debt consolidation process, that falls short of our standards.Regarding the pace of debt settle... read more
I was lied to about their process. I would have never signed a contract that could land me in court before handling any of my debt! I was told that ****** days after no payments were made that negations would begin. IT'S BEEN ALMOST 7 MONTHS. And i had a ******* show up at my house today with a court summons. That's how Clarity takes care of you! Worst mistake i have made. If they were really genuine they would give my money back and let me go a different route. It's not like they have worked on my accounts. So just give me ... read more
Business response:
Hi there, *****! I'm sorry to hear about your experience with us. We strive to provide transparent and effective services, and it's concerning to hear that you feel misled about our process.We take customer feedback seriously and would like to address your concerns promptly. Please reach out to our customer support team at your earliest convenience so we can investigate this matter further and work towards a resolution that meets your expectations.Your satisfaction is important to us, and we appreciate your feedback as it he... read more
Clarity Debt Resolutions has negotiated only 2 resolutions, and with the removal of another, my payment should have gone down. Instead it has been notably increased to a level I cannot afford. This company is hurting me, not helping me with debt.
Business response:
Dear *****,We're sincerely sorry to hear about your experience and the difficulties you've encountered. We understand the importance of managing debt effectively and ensuring that our clients receive the support they need. We'd like to address your concerns directly.First and foremost, we apologize for any confusion. Our goal at Clarity is to ensure that our clients' financial situations improve throughout the debt resolution process. We'd like to investigate the recent changes you are facing and hopefully help resolve any d... read more
They settled one of my creditors, the smallest one. When i went into the savings account to review the balance and whether or not they were working on another creditor, they took out their fee for the settlement upfront. They had only made 1 payment to the creditor, and took their entire fee for the settlement. Then they told me that once I deposited more money then they would start negoitating more accounts. Mind you ******* admitted that they have only reachedbout to 1 credutor I have spoken to all my creditors, and no one... read more
Business response:
Hi there, ******! We are sorry to hear about your experience and the concerns you've raised. We take feedback seriously and are committed to addressing your issues promptly.First and foremost, we apologize for any confusion regarding our fee structure and the progress of your debt settlement process. Our goal is to provide transparent and effective services to all our clients, and it's clear that we fell short in meeting your expectations.We will be reaching out to you directly so we can discuss your concerns in more detail ... read more
Worst company I have dealt with from lying to getting me sued to getting a wage garnishment even stay away far away from this company.
Business response:
Hi there ******! We are so sorry to hear of your negative experience. We would like to learn more about your situation so we can help resolve this as best as we can. I have forwarded your information over to a supervisor and we will be in touch promptly.Thank you for bringing this to our attention.We look forward to speaking with you.
So I live in **********, I started the program, and they took out payments for the resolution:They never told me about the credit score drop. I learned that the hard way. More importantly, after several months of paying, and finding a better rated firm charging me over 50% less than Clarity, Clarity didn't want to break up with me. I was basically told I need to speak with a 2nd person in the firm to make the cancelation official, and that it would take 3 - 5 BUSINESS days to speak with that 2nd person before my enrollment i... read more
Business response:
Hi there, ******! I am so sorry that you feel mislead during the initial sign up process. We strive for excellent service and our team is trained to be open and transparent about our program. We apologize that this is not the service you have received. Thank you for bringing this to our attention so that we can investigate this further. We will be reaching out to you directly so that we can address this as soon as possible. We look forward to speaking with you.
Clarity has been uncommunicative with me. They have accepted my payments for three months, and claimed to have worked out arrangements with four creditors. But it turns out that none of these arrangements exist. Now I'm being served summons by at least one creditor, and Clarity's promise of ************** and defense has vanished. They don't respond to my support requests ************ portal, email, or phone. Their phone line isn't even consistently reachable.And the company that referred me to Clarity has likewise gone flak... read more
Business response:
Hi *******! Thank you for bringing this to our attention. I am so sorry that you have had trouble in getting in contact with our team. I do see that you spoke to an agent last week and received updates regarding your legal account. On my end it looks like we were able to address your concerns. I will be reaching out to you directly via email to make sure that there is no additional assistance you need regarding this. Thank you!
Awful company to deal with. No one at the company knows what they are doing. They just transferred me like 4 times for a simple payment history request. This is by far the worst customer service I have dealt with in recent memory. Not to mention they tanked my credit score. BUYERS BEWARE!
Business response:
Hi there, ***** We sincerely apologize for the frustration and inconvenience you experienced. We understand the importance of efficient and knowledgeable customer service, and it's disappointing to hear that we fell short of your expectations.We deeply regret any inconvenience caused by the multiple transfers you encountered while trying to address your payment history request. This is not the level of service we aim to provide, and we are actively reviewing our processes to ensure such issues are minimized in the future.We ... read more
Frequently asked questions about Clarity Debt Resolution Inc.
How is Clarity Debt Resolution Inc. rated?
Clarity Debt Resolution Inc. has a 4.2 star rating with 1,619 reviews.
When is Clarity Debt Resolution Inc. open?
Clarity Debt Resolution Inc. is open now. It will close at 6:00 p.m.