Clarity Debt Resolution Inc.

4.2

Credit Counseling Service
Irvine, CA

About this business

Finance Credit Counseling Service

Location details

17875 Von Karman Ave, CA, 92614-6200, US, Irvine, CA, 92614, United States

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Weekday	Schedule	Status
Mon	07:00 a.m. to 6:00 p.m.
Tue	07:00 a.m. to 6:00 p.m.
Wed	07:00 a.m. to 6:00 p.m.
Thu	07:00 a.m. to 6:00 p.m.
Fri	07:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.21,619 reviews

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Michael L

a year ago

I have been paying into Clarity for almost 2 years now after being told I would only be in the program for a short period of time. I still have over a year of payments to make and they have only settled one of my debts for $2200. I have been paying them almost $700 a month for 2 years and my accounts are still outstanding. I feel like I was very misled from the start. I also feel like the legal fees for $59 are a scam and they should refund this money to me. If I had to do this again, I would certainly do more research and m... read more

Business response:

Thank you for sharing your feedback. We sincerely apologize for your experience and understand your frustration. Our goal is to provide clarity and support throughout the debt resolution process, and its concerning to hear that we fell short in your case.We would like to review your account to address your concerns about the duration and effectiveness of the program. Regarding the legal fees, we take these matters seriously and want to ensure you feel heard.A supervisor will be reaching out to you directly. Were committed to... read more

douglas n

a year ago

Clarity Debt Resolution Inc (CDR) has very good reviews online. I don't know if these numbers are real but they don't represent my interaction with them. I contacted **** Loans from a flier and was pushed through to CDR. I contracted with them to help relieve monthly payments from two large debts I incurred due to a divorce. I spoke with two different individuals and after talking with their legal, I signed the documents. In the fine print, they charge you a monthly fee to have an "escrow" but don't speak about this charge. ... read more

Business response:

Hi there! Thank you for sharing your experience with us. We're genuinely sorry to hear that your interaction with Clarity Debt Resolution didnt meet your expectations. We strive for clear communication, and its concerning to hear that you felt misinformed about the fees and the process. We appreciate your feedback and would love the opportunity to discuss your situation further to find a resolution. We will be reaching out to you directly!Thank you!

Xo V

a year ago

What I was promised when I enrolled in this program turned out to be very different from reality. I was assured my monthly payment would be based on what I could affordwe agreed on a specific amount that wouldnt change. I was also informed that only one creditor might pose a challenge, while the others would be easy to negotiate. I was told the negotiations would take around ******* days. However, months passed with no updates. Whenever I called for information, I was told they were working on it.It wasnt until I received le... read more

Business response:

Hi there! Were truly sorry to hear that your experience didnt meet your expectations. This is not the level of service we aim to provide, and we deeply regret any frustration this has caused you. Your feedback is incredibly valuable to us, and were committed to making things right.Please know that well be reaching out to you directly to better understand what happened and to find a solution that restores your trust in us. Thank you for giving us the opportunity to improve.

Frances R

a year ago

I have paid this company more than $2400 and there has been contact with only 1 of my creditors. I have reached out to all my creditors to confirm there has been no third-party contact, and I am carrying the financial burden of default entirely on my own. Recent phone calls to solicit additional fees for legal counsel imply that Clarity will not have representation without payment. I am disappointed by the misrepresentation at the time of sale of their company, and am taking recourse to cancel the agreement.

Business response:

Thank you for sharing your concerns with us. We deeply regret that your experience has not met your expectations, and we sincerely apologize for the frustrations youve encountered. Your feedback is important, and we are taking this situation seriously.We are currently reviewing your account to understand what may have caused the delays in communication with your creditors and to ensure that all proper actions are being taken. We are committed to resolving this matter and will provide you with a detailed update as soon as pos... read more

Britney V

a year ago

$621.90 this is the amount of fees that I was charged out of the first payment I made. Which was the only payment made. In fact I canceled the program within the first month because I was being told by creditors that they had not received any contact from *******. When I called to cancel the woman we spoke to was extremely rude to both myself and husband. We finally got her to cancel everything after having to argue back and forth with her for a while. They had not resolved any debts or anything at this time, so really didn'... read more

Business response:

Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. It's important to us that every client feels heard and valued, and I'm sorry that we fell short in this instance.We also want to address the behavior you experienced when attempting to cancel. This is not reflective of the level of service we strive to provide, and I will ensure that this feedback is shared with our team.We will be reaching out to you directly so that we can address this.Thank you!

Linda G

a year ago

This busy does not provide the service and resolution they promise at the time they are contracting for your busy! My Cedit went from 700+ to 600 and dropping due to their lack of follow through on their commitment! I will turn this case over to an attorney.

Business response:

Thank you for sharing your concerns with us. We sincerely apologize for the experience you've had. Our goal is always to provide the highest level of service and ensure our clients' needs are met.We take your feedback seriously and want to resolve this issue as quickly as possible. We will be reaching out to you directly so that we can address your concerns.

Jesus and Julie C

a year ago

It is a very slow and long process not clearly explained or defined. Later, I Became aware of all kinds of hidden fees. My credit score suffered and became way to low. Every month $1211 is deposited, and It's hard to determine when all my debt accounts will be settled. Also, having two dashboards CFT and Clarity debt relief is difficult to correlate. And statements cannot be obtained. Not too happy with the process.

Business response:

Thank you so much for your feedback. We are so sorry to hear about your negative experience. I am forwarding your concerns over to a supervisor so that we can get in touch with you directly so that we can hopefully resolve your concerns and restore your trust in our service.Thank you!

Chad S

a year ago

I opened an account 10/2023 and as of today 08/2024 I still have unresolved debt. I still have 3 accounts that are not settled, and the one has filed a summons against me within the court system. This is not my fault and should have never gotten to this point. Now it shows against me when it really Clarity should have already resolved this.

Business response:

Dear ****,Thank you for sharing your concerns with us. We sincerely apologize for the difficulties you've encountered and understand your frustration. Your experience does not reflect the level of service we strive to provide.We take these matters seriously, and we're committed to resolving your situation as quickly as possible. We will reach out to you directly so we can look into your account and address these issues immediately. Your satisfaction is our priority, and we want to make this right for you.Thank you for your p... read more

Eddie A

a year ago

In January of 2024, I was told, after three months of deposits into an escrow account, ********************** would start to negotiate with my creditors. Three months passed and they said in six months. Six months came and I was told more money was needed to negotiate. I asked for the money they collected, which they returned. However, there were numerous charges including $600 for legal help, which I never needed. The total I paid out with all the fees was $976.65, which I will never see. THIS IS A RIP OFF!!!

Business response:

Hi there, *****!Were sorry to hear about your experience. We take these concerns seriously and would like to look into these issues and hopefully restore your faith in our service. We have been able to locate your file and will have a supervisor reach out to you promptly so that we can address your concerns.Thank you.